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free at last, free at last... for the weekend at least

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  • #1

    free at last, free at last... for the weekend at least

    I've had so many bad one's this week, where to start

    how bout this gem, we always read back email addresses and as per common phone protocol we tend to use the FAA phonetic alphabet when reading back...

    me-
    sc- sheltered idiot who has never used a phone before apparently

    me-ok, let me read back your email address, I have d-delta, i-india, s- sierra...
    sc- wait, what the hell is delta, what does an airline have to do with my email address?
    me- *brain shuts down* sorry, emails on it's way, have a nice day *click*


    honestly, who hasn't heard the phonetic alphabet? and even if you haven't, how could you not figure out what I was doing?


    or how bout this gem of an argument

    sc- I already have 4 suites reserved, I just need one more standard room.
    me- ok let me see what I have available real quick (checks availability)... ok, it looks like the only rooms I'd have available are the jacuzzi suites, I can add that to your reservation for $299 per night.
    sc- i didn't ask for a suite, where is your manager?
    me- my manager is on vacation, the general manager gets in monday (this was friday night at 10pm local) and the MOD is just the person with the most seniority. And they will tell you the exact same thing.
    sc- this is unacceptable, I've already spent over $1000 at your hotel so if I want just a standard room you should have no problem giving me one.
    me- ma'am, as much as we appreciate your current reservations I have a total of 2 rooms left on the property for the nights you are looking for and both of them are jacuzzi suites, short of a massive construction project that wouldn't be finished on time for you anyway nothing is going to change that, not yelling at me or my manager can magically make rooms appear... I'll even give you the number to corporates guest relations department and all they'll do is apologize for me being blunt and tell you the exact same thing in a nicer way.
    sc- fine, I need your employee number and the number for guest relations
    me- my employee number is xxxx and the number for guest relations is 1800-xxx-xxxx
    (don't think her suck is over yet... oh no, I can't get off that easy)
    sc- you just lied on your employee number.
    me- excuse me?
    sc- no company has only 4 digit employee numbers
    (technically she's right, my employee number is a good deal longer, however my reservation tracking number is only 4 digits and that's the number guest relations will want).

    ok, honestly people... why is it hard to believe that a hotel has limited number of rooms and we can't just pull more rooms out of our asses at whim.



    there are more, but for the time being I'll wrap up with a sighting at sam's club... there was only 3 people in line and the person behind me was bitching that sam's always has way too long of lines and costco is always quicker ( 3 people is long)
    If you wish to find meaning, listen to the music not the song
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  • #2
    Makes me wonder if he/she has even been into a Costco. Whenever I go in there the lines are always epic in length, even in the middle of the day.
    DS Andy Cartwright: Everyone and their mums is packin’ round here!
    Nicholas Angel: Like who?
    DS Andy Wainwright: Farmers.
    Nicholas Angel: Who else?
    DS Andy Cartwright: Farmers’ mums.

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    • #3
      Quoth Eddie The 'Ead View Post
      Makes me wonder if he/she has even been into a Costco. Whenever I go in there the lines are always epic in length, even in the middle of the day.
      not only that but (speaking for utah) the parking lots at costco (pick one, they're pretty much all the same) always suck, there is heavy traffic, not enough parking spaces, not enough entrances or exits, people are rude and in a hurry, I'd rather deal with the "longer" lines at sam's and go to a place with enough parking and nowhere near as bad of layout that almost ensures there will be traffic jams.
      If you wish to find meaning, listen to the music not the song

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      • #4
        I used to have the same issues with Costco's parking lot, until they built a new one in my town. Now, I can always find a nearby space, even at the busiest times. the store is so much bigger than the older one that I used to go to, which did have bad parking. I'd always park in the overflow lot at the older one, but I park within 50-100 feet of the new store whenever I go.
        That is so full of suck Dyson doesn't know how they did it - shankyknitter

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        • #5
          I've only been to Costco once and I was high on painkillers after having eye surgery... so I kinda don't remember it. RetailWorkHorse says I kept trying to wonder away though.

          I hate when customers think it's okay to bump someone out of their reservation just so Asshat #1 can have a room. And as for customer ID numbers... my hotel doesn't have them so ha!
          Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

          Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

          Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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          • #6
            Quoth Evil Queen View Post
            I hate when customers think it's okay to bump someone out of their reservation just so Asshat #1 can have a room. And as for customer ID numbers... my hotel doesn't have them so ha!
            ok, sense at least one person misunderstood (i think) what I said earlier... I was referring to the fact that I have both an employee number that is used by HR to track me for pay etc. and then I have a reservation tracking number that is used to track how many reservations I make... and I always use that as my employee number because it is easier for the company to track customer compliments/complaints (normally the first one) by my reservation tracking number.

            oh and we do have guest IDs... which NO I CANNOT LOOK UP, STOP ASKING ME!!!!!!
            If you wish to find meaning, listen to the music not the song

            Comment

            • #7
              Quoth Evil Queen View Post
              I've only been to Costco once and I was high on painkillers after having eye surgery... so I kinda don't remember it. RetailWorkHorse says I kept trying to wonder away though.
              I did that once!! I went to the grocery store a couple days after I got my wisdom teeth pulled... I kept trying to pick up everything that was purple apparently... And I kept wandering away from the pharmacy, which was the entire reason I had gone in the first place...
              sorry for the OT...
              "I'm working for popcorn - what I get paid doesn't rise to the level of peanuts." -Courtesy of Darkwish

              ...Beware the voice without a face...

              Comment

              • #8
                Quoth smileyeagle1021 View Post
                not only that but (speaking for utah) the parking lots at costco (pick one, they're pretty much all the same) always suck, there is heavy traffic, not enough parking spaces, not enough entrances or exits, people are rude and in a hurry, I'd rather deal with the "longer" lines at sam's and go to a place with enough parking and nowhere near as bad of layout that almost ensures there will be traffic jams.
                The more people comment here, the more Utah sounds like it sucks.

                Costco in Washington State is awesome. Never a parking issue ... crowds and entrances and exits like all monster-sized lots. But, no pushing or shoving.
                "Always stand near the door." -- Doctor Who

                Kuya's Kitchen -- Cooking, Cooking Gadgets, and Food Related Blather from a Transplanted Foodie

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                • #9
                  Quoth marasbaras View Post
                  The more people comment here, the more Utah sounds like it sucks.
                  threadjacking my own thread here... but Utah is actually a nice place... we have a lot of good things and good people, unfortunately there is a lot of bad things and bad people and not very much in between... you just need to know who and where to be and when to get the most of it...
                  ok, now back to your previously scheduled thread...
                  If you wish to find meaning, listen to the music not the song

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                  • #10
                    Costco ALWAYS has sucky customers - parking their huge carts in the middle of the aisle, everybody crowding the food sample table so you can't get by, blocking pathways jabbering on cellphones, AND typically has huge checkout lines. I refuse to go on the weekend, always 100 times worse.

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                    • #11
                      I do love how you bluntly explained to the guest on the phone that rooms don't magically appear. It amazes me that people truly want to kick other guests out of their reservations, but if that idea were to EVER happen to them...oh hell no. Stuck up much?

                      It also amazes me how many people call about something they need to discuss with a Manager after 8pm. Do their 9-5 jobs have them available every single day after 5 pm? Doubtful...idiots.

                      Kinda like I've had guests come up to the desk & say right away, "Oh, you are a different person!" No kidding? I have resorted to saying, "Yeah, shift change...one person doesn't work here 24 hours a day (said in a playful way with a smile)." People seriously have stared at me in disbelief before. I automatically hope they have removed themselves from the gene pool.
                      When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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                      • #12
                        The Costcos around here that I've been to aren't bad, really. One has a massive parking lot that would cover about twice the people who actually show up. The other one has a bit tighter parking (I've never seen it actually full, though). But while there are the typical idiots who park their carts in the aisles and crowd around the sample booths, they really haven't been more than at any other grocery store.

                        ^-.-^
                        Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                        • #13
                          Don't they know that people keep the extra hotel rooms in the same place that retail keeps their spare cashiers? It takes time to summon them from the Extra Dimensional Portal.

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                          • #14
                            Quoth JesseCuster40 View Post
                            Don't they know that people keep the extra hotel rooms in the same place that retail keeps their spare cashiers? It takes time to summon them from the Extra Dimensional Portal.
                            or the mystical stock room "in back" that holds more of everything...

                            I also love how everyone thinks that because their company has a negotiated rate that the hotel will guarantee them room... um no... and no, other hotels around us won't honor it because you made the contract with us... even if it's the same chain...
                            If you wish to find meaning, listen to the music not the song

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                            • #15
                              Quoth thehippie777 View Post
                              It also amazes me how many people call about something they need to discuss with a Manager after 8pm. Do their 9-5 jobs have them available every single day after 5 pm? Doubtful...idiots.
                              I've often wondered the same thing. As someone who works after hours, I'm constantly annoyed by people who can't seem to understand that no, after hours we're on a bare bones staff, so no - I can't and don't want to deal with your piddly little request that will waste my time and can wait for a time when we have a full staff tomorrow. Also, no, you not having your personal cell phone for one night is not an emergency. And no, tech support, management and warehouse staff are not on site right now - I have to page them out, and you have to pay the big bucks for me to do that.
                              "In the end I was the mean girl/or somebody's in between girl"~Neko Case

                              “You don't need many words if you already know what you're talking about.” ~William Stafford

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