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So I'm the store manager of a moderately sized technology store - one of the departments in the store is a photolab. I was doing a lap of the store yesterday afternoon and heard a customer getting a bit abrupt with my lab manager, so I hovered closer in case I was needed - which I wasn't. After he left I asked her what was going on. I'll call this one CTC - Conspiracy Theory Customer.
When a customer orders digital photos, they create their order on a kiosk which then prints a ticket which has the order number, and the quantity and sizes of prints. They present the ticket at the counter, pay for their order, and are given a cashiering receipt. They use the cashiering receipt to collect their prints when they are done. When they are at the counter, they are asked for their name and phone number, and if they are a first time customer their address also. The name and number are put on their cashiering receipt, and written on the kiosk ticket, to help us give the customer the right prints. Works easily and well, until CTC comes in.
CTC won't give the Lab Assistant his name and number, so LA gets the Lab Manager. LM explains to CTC that we only use the information to make sure he gets the right prints - she would hate to give his prints accidentally to someone else, or give him someone elses prints. We use the phone number and address so we can contact because sometimes customers forget to collect their prints, or a large order (which his is) might get split in the machine and occasionally part gets overlooked and left behind, so we like to be able to contact the customer.
CTC still refuses and starts going on about it all being a conspiracy, that we are going to use his private details etc. LM explains that we don't use it for any purpose other than what she just explained. CTC keeps going on about all sorts of conspiracy theories, identity theft etc. LM backs down a little and says that if he doesn't want to give out his address and phone number that will be fine, but she will still need a name so she can make sure he gets the right prints. CTC still flat-out refuses, so LM says that if he won't give his name, he can give her a codeword, so that they can make sure he gets the right prints. He comes up with some word, which she records on the dockets. CTC then goes on about how it was much easier in the days of film, you just dropped your film in and collected it, nothing about personal details (what the? every time I dropped a film in, the wanted name and number at least).
Anyway, so LM has the codeword, and is ready for payment, and CTC hands over a credit card to pay for it - which has his name on it. Gets better - the back of the card has his signature and also has "Photo ID must be sighted for verification". CTC willingly hands over his drivers licence so LM can verify his credit card payment. So after CTC refusing to give so much as his surname, he has just handed LM his credit card which has his full name, and his drivers license which has his name, address and birth date!
When a customer orders digital photos, they create their order on a kiosk which then prints a ticket which has the order number, and the quantity and sizes of prints. They present the ticket at the counter, pay for their order, and are given a cashiering receipt. They use the cashiering receipt to collect their prints when they are done. When they are at the counter, they are asked for their name and phone number, and if they are a first time customer their address also. The name and number are put on their cashiering receipt, and written on the kiosk ticket, to help us give the customer the right prints. Works easily and well, until CTC comes in.
CTC won't give the Lab Assistant his name and number, so LA gets the Lab Manager. LM explains to CTC that we only use the information to make sure he gets the right prints - she would hate to give his prints accidentally to someone else, or give him someone elses prints. We use the phone number and address so we can contact because sometimes customers forget to collect their prints, or a large order (which his is) might get split in the machine and occasionally part gets overlooked and left behind, so we like to be able to contact the customer.
CTC still refuses and starts going on about it all being a conspiracy, that we are going to use his private details etc. LM explains that we don't use it for any purpose other than what she just explained. CTC keeps going on about all sorts of conspiracy theories, identity theft etc. LM backs down a little and says that if he doesn't want to give out his address and phone number that will be fine, but she will still need a name so she can make sure he gets the right prints. CTC still flat-out refuses, so LM says that if he won't give his name, he can give her a codeword, so that they can make sure he gets the right prints. He comes up with some word, which she records on the dockets. CTC then goes on about how it was much easier in the days of film, you just dropped your film in and collected it, nothing about personal details (what the? every time I dropped a film in, the wanted name and number at least).
Anyway, so LM has the codeword, and is ready for payment, and CTC hands over a credit card to pay for it - which has his name on it. Gets better - the back of the card has his signature and also has "Photo ID must be sighted for verification". CTC willingly hands over his drivers licence so LM can verify his credit card payment. So after CTC refusing to give so much as his surname, he has just handed LM his credit card which has his full name, and his drivers license which has his name, address and birth date!
That's worse than the people who didn't want me to scan the barcode on the back of their ID, because they thought I was sending their info to the FBI. Seriously. (The barcode only enters their date of birth for age-restricted sales; of course, any good conspiracy theorist won't believe that)
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