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This is from my days as a movie theatre manager. A little backstory is needed to clarify:
When I worked for United Artists Theatres (now apart of Regal) these little entertainment coupons were put in coupon books around the country to get people to come buy overpriced movie tickets and concessions. The deal that they got was this:
1. First they had to buy the coupon book for whatever price it was listed for.
and
2. Each entertainment coupon was basically just a discounted ticket. At the time, first run movies were like $8.00 per ticket. The entertainment coupons came with two attached together. Presenting coupon dropped your ticket price to $6.50.
Pretty easy, IMO. Along with the coupons was, what I call, an advertisement for the current concession combo. At the time, it was like "1 Lg Popcorn, 2 Lg Drinks, 1 Lg Candy for $xx.xx".
So, onto the SC part:
The guy gets his tickets and comes up to the concession stand presenting the "advertisement", stating that he wanted it. Of course, he had to show up the day after this combo had just been phased out. When receiving this "advertisement", we simply rang up a combo on our tills, as there wasn't any price difference.
The concessionist stated that he couldn't do it, as the combo was no longer offered, so the dude asked for a manager. The following is the exchange the best I can remember:
SC: The dude
Me: um... I can't remember who this is.
SC: I want this combo (gives me the "advertisement")
Me: Sorry sir, we can no longer do this as this combo was just replaced with the new current combo.
SC: I paid for this. I want it now!
Me: Sir, you didn't pay for this. This is just an advertisement on what combo we're offering at the moment.
SC: I bought the coupon book and this was in it. I want it now. (he's now believing that since it was in the coupon book, it was a free combo for him since he used the entertainment coupons)
Me: Sir, this is not a free coupon. This simply states what combo we have. It is just like you ordering it normally, but since this combo was phased out, I cannot do it.
SC: I want your name and the number to the corporate office.
Me: Ok (gives name and gets the number)
In the long run, he called me in to corporate and complained that I wouldn't serve him and I was rude. Of course it got back to my DM who asked me about it. After hearing my explanation, he sided with me, but told me in the future to just give them customer whatever they wanted.
The guy received coupons for free stuff and movie passes from corporate to shut him up, so he basically won.
I worked at 4 different theatres over 4 years, so I have plenty of stories to go around.
When I worked for United Artists Theatres (now apart of Regal) these little entertainment coupons were put in coupon books around the country to get people to come buy overpriced movie tickets and concessions. The deal that they got was this:
1. First they had to buy the coupon book for whatever price it was listed for.
and
2. Each entertainment coupon was basically just a discounted ticket. At the time, first run movies were like $8.00 per ticket. The entertainment coupons came with two attached together. Presenting coupon dropped your ticket price to $6.50.
Pretty easy, IMO. Along with the coupons was, what I call, an advertisement for the current concession combo. At the time, it was like "1 Lg Popcorn, 2 Lg Drinks, 1 Lg Candy for $xx.xx".
So, onto the SC part:
The guy gets his tickets and comes up to the concession stand presenting the "advertisement", stating that he wanted it. Of course, he had to show up the day after this combo had just been phased out. When receiving this "advertisement", we simply rang up a combo on our tills, as there wasn't any price difference.
The concessionist stated that he couldn't do it, as the combo was no longer offered, so the dude asked for a manager. The following is the exchange the best I can remember:
SC: The dude
Me: um... I can't remember who this is.
SC: I want this combo (gives me the "advertisement")
Me: Sorry sir, we can no longer do this as this combo was just replaced with the new current combo.
SC: I paid for this. I want it now!
Me: Sir, you didn't pay for this. This is just an advertisement on what combo we're offering at the moment.
SC: I bought the coupon book and this was in it. I want it now. (he's now believing that since it was in the coupon book, it was a free combo for him since he used the entertainment coupons)
Me: Sir, this is not a free coupon. This simply states what combo we have. It is just like you ordering it normally, but since this combo was phased out, I cannot do it.
SC: I want your name and the number to the corporate office.
Me: Ok (gives name and gets the number)
In the long run, he called me in to corporate and complained that I wouldn't serve him and I was rude. Of course it got back to my DM who asked me about it. After hearing my explanation, he sided with me, but told me in the future to just give them customer whatever they wanted.
The guy received coupons for free stuff and movie passes from corporate to shut him up, so he basically won.
I worked at 4 different theatres over 4 years, so I have plenty of stories to go around.
I weep for humanities future.
Heck, we pulled up to a place we planned on trying out and realized we were staring at the burned out shell of a place that had been gutted by fire. 
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