Just a quick one
I work at an IT service desk for a major financial firm these days and I got this call on Monday, which was ridiculous.
Me: Good Afternoon (blah blah blah) how may I help you.
Guy: Hi, I'd like to know how to open a file that was sent to me in an attachment, I need to install Flash player.
Me: (thinking it's weird, because their computers generally have it) Ok, let's check your system, just to see if there's a version on the system (there is) Could you tell me exactly what message you got when trying to open the file.
Guy: It said, choose the program you wish to open this with, then it has internet explorer, so what do I do.
Me: (thinking this seems like a pretty simple thing to log a call about) If you choose internet explorer and click OK it should open for you.
Guy:Oh, yeah, cool, it's working now, can I ask another question.
Me: Yeah, sure.
Guy:How do I print this file.
Me: Sorry?
Guy: How do I print this file.
Me: Does the file have a moving image in it sir?
Guy: Yeah, I need to print it urgently, It needs to be given in a printout to a partner within the firm.
Me: Well I suppose you could take a screenshot of it.
Guy: It needs to be the whole file.
Me: Sorry sir, but you can't print a moving image.
Guy: That's ridiculous.
Me: Well, I'm sorry about that.
So I have a question, did somebody somewhere create printer paper which can display a moving image, and also a printer that does the same thing, I didn't think so.
I work at an IT service desk for a major financial firm these days and I got this call on Monday, which was ridiculous.
Me: Good Afternoon (blah blah blah) how may I help you.
Guy: Hi, I'd like to know how to open a file that was sent to me in an attachment, I need to install Flash player.
Me: (thinking it's weird, because their computers generally have it) Ok, let's check your system, just to see if there's a version on the system (there is) Could you tell me exactly what message you got when trying to open the file.
Guy: It said, choose the program you wish to open this with, then it has internet explorer, so what do I do.
Me: (thinking this seems like a pretty simple thing to log a call about) If you choose internet explorer and click OK it should open for you.
Guy:Oh, yeah, cool, it's working now, can I ask another question.
Me: Yeah, sure.
Guy:How do I print this file.
Me: Sorry?
Guy: How do I print this file.
Me: Does the file have a moving image in it sir?
Guy: Yeah, I need to print it urgently, It needs to be given in a printout to a partner within the firm.
Me: Well I suppose you could take a screenshot of it.
Guy: It needs to be the whole file.
Me: Sorry sir, but you can't print a moving image.
Guy: That's ridiculous.
Me: Well, I'm sorry about that.
So I have a question, did somebody somewhere create printer paper which can display a moving image, and also a printer that does the same thing, I didn't think so.
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