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Just to Clarify... YOUR AN IDIOT!

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  • #1

    Just to Clarify... YOUR AN IDIOT!

    Ok I have copied and pasted this email (after removing the confidental info and my company name etc from this...) directly! I cant wait for his reply!


    -----Original Message-----
    From: geoffrey smith
    Sent: Friday, 9 April 2008 8:19 AM
    To: <My Company Name> customer service
    Subject: General Enquiry
    The following details were submitted.

    Contact Location

    Country: Australia
    State: NSW
    Email: xxxxxx@IDIOT.com

    Comments:

    I reside at 63 Alamein Ave.I have collected all of the mail from no.65.
    Geoffrey


    So my temp answered this email. Mainly because we have 600 offices in Australia alone and have no way of tracking down who this should go to without some more details (or you ANY DETAIL) . Her Reply Below was polite and exactly what I would of sent

    The Temp wrote:

    Dear Geoffrey,

    Thank you for your email enquiry which has come to the <Company Name> Customer Service Centre. If you could please provide office details to which your enquiry relates to, I will promptly forward your enquiry to the appropriate office.

    Kind Regards,

    The Temp
    <Company Name> Customer Service

    Now this is where it gets sucky! I came in this morning to the email below... Not Happy!


    -----Original Message-----
    From: geoffrey smith
    Sent: Friday, 11 April 2008 8:19 AM
    To: customer service
    Subject: General Enquiry

    If you read the message again you will understand. Maybe I should clarify.You manage the property at 65 Alamein Ave,I reside at 63 Alamein Ave. which is next door.As there are notenets there I have taken the liberty to collect all of the mail at 65 Alamein Ave.as it was spilling out onto the median strip.This would in time create a pile of unsightly rubbish,apart from the security fact of showing obviuos signs of the property being vacant.

    clear Enough.
    geoff.

    Thank you so much for not providing the information we asked for Geoff! Perfect!

    Now I have to reply to this moron, be polite and not tell him off for being a complete FUCK TARD! Grrrr Great way to start the day! My response Below!

    Dear Geoffrey,

    Unfortunately as we have around 600 offices in Australia I am not able to track down the Correct <Company Name> office for your enquiry without some extra information from you.

    If you could please provide the state and suburb that you reside in I will be able to forward your enquiry to the appropriate <Company Name> office. If you happen to know which <Company Name> office manages the property of 65 Alamein Avenue that information would be extremely helpful.

    Kind Regards,

    Lexi
    Generic Customer Service

    Not as polite as I could of been but its early. I'm extremely sick (chest infection) and tired to boot!


    How has your friday started guys?
    Tags: None
  • #2
    Yes I reside at #5 main street and I have the mail for #6 main street....

    Ok i'll just stop now. I mean what a prude. Does he expect you to know exactly where he is with just the street address alone. Oh right, I must have forgotten ESP is a job requirement now.

    I feel for you. Here in my little corner of the office we've turned making polite responses to completely idiotic inquiries an art form. Here is a recent little gem we had copied directly from our support ticket database.

    Ticket: Date: Submitted by: Notes:
    01749 04/10/2008 Public Website Contact Name: casey rayner; Problem: ?

    My response:

    Hello Casey Rayner,

    Can you please clarify what it is that you are needing assistance with. Your ticket simply contained a question mark. If you can please specify what it is that you are needing assistance with or if you have a question we will be more than happy to assist you. Feel free to reply to this e-mail or call us at the number below.

    Thank you and have a great day,
    <my name, position, phone number etc>

    Comment

    • #3
      *MOD EDIT - Removed excessive quote

      I honestly don't know what he expected!

      I work for a massive real estate company, we have offices in every state and territory of Australia. There are MULTIPLE streets called Alamein in my State Alone let alone the others! *wishes she had Jedi powers to slap these people through the internet*

      Actually what burns me most was we replied politely asking for the details we needed and HE basically called US morons! Its PAINFUL!
      Last edited by Ree; 04-11-2008, 03:21 AM. Reason: Excessive quoting

      Comment

      • #4
        Wow, I bet he believes that he has contacted the correct office and will think you are stupid for not working out where he is.

        I feel for you. Let us know what the reply is though.
        Am I sad because I am looking forward to the day when the people I will be dealing with will no longer be able to talk back?

        Comment

        • #5
          Maybe he has his high school diploma and he felt compelled to point out how smart he is

          And yes, I would love to be able to force choke, power word kill or use any other number of fun/nasty powers to smack these types with the proverbial clue bat.

          Comment

          • #6
            Quoth Forensic Waitress View Post
            Wow, I bet he believes that he has contacted the correct office and will think you are stupid for not working out where he is.

            I feel for you. Let us know what the reply is though.
            See that's what the original Email implies... So I can (almost) forgive the first piece of stupid... but when being told his enquiry has to be forwarded to the correct office it should of ya know... given him a clue.... This email came through our website... which is our INTERNATIONAL website... not like its a small localized kinda deal...


            @Chanlin: Oh Man being able to go Darth Vadar on people would awesome! I have always said that if anything is going to force people to manifest mutant abilities it would be customer service and retail!

            Comment

            • #7
              Well, he's obviously a moron. And when dealing with morons, you have to spell out, step by step, exactly what you need them to tell you.

              When anyone sends a vague problem description like that, you really have to state plainly and in detail what information you require to continue.

              I deal with people like this semi-regularly. I'm just thankful I don't have to deal with the people who buy from us on eBay. Those questions get painful when you realize that what they want to know was stated no less than 7 times in the auction. And I'm not exaggerating.

              ^-.-^
              Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

              Comment

              • #8
                I hate dealing with this type of idiot.

                They think that anything that is obvious to them is automatically obvious to everyone else. "I know my own name, therefore anyone who doesn't is stupider than me."

                Of course, whenever this type end up on the receiving end by managing to miss something truly obvious (for example an EXIT sign on the EXIT door), they are very quick to point out how they weren't sufficiently informed.

                Gah.
                The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                The stupid is strong with this one.

                Comment

                • #9
                  "If you read the message again you will understand. Maybe I should clarify. You have emailed the international email address, and there are numerous Alamein Streets in NSW alone. So - which suburb are you in?

                  BTW - "I" don't manage any properties. The only thing I manage is morons like you... "


                  Slyt (who is getting over the morons of the world)
                  When I said "From my research", what I actually meant to say was "Made shit up" - from a thottbot thread

                  Comment

                  • #10
                    I also hate the ones who abbreviate things that may be accepted where they live but mean nothing anywhere else.

                    I get address with CPW as part of a New York address a lot and it took a google search to find out they mean Central Park West. I grew up in New Jersey and this was still unknown to me!
                    "All I've ever learned from love was how to shoot somebody who out-drew ya"

                    Comment

                    • #11
                      perhaps a bit but here's a perfect response for useless questions.

                      A few years ago there was a classic interchange on an archaeology board.

                      Question : Hey, anybody there know anything about the Temple of Karnik (sic) in the Valley of the Kings?

                      Answer : Yup.
                      Research is the art of reading what everyone has read and seeing what no one else has seen.

                      Comment

                      • #12
                        I have an uncle named Geoffrey Smith. This isn't him though because he doesn't live in Australia and, sadly, he's dead.
                        "I can tell her you're all tied up in the projection room." Sunset Boulevard.

                        Comment

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