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Two glorious weeks in Vegas with my best friend and her new husband....and then I was broke and had to come back. I had fleeting fantasies of working as a showgirl or bartending at a topless bar...but I realized I'd still have to deal with the dregs of humanity. At least here it's over the phone, and I can depend on my mute button for instant verbal release. *meep*
Apparently we're still freaked out over 9-11. I had no idea!
Me: To complete this order, sir, I just need to verify your identity as the authorized signer of this credit card. This is done to protect your security and it lets us process your transaction for you, all right?
SC: *SIGH* Look, young lady, 9-11 was 7 years ago. I understand you guys are upset about it, but really! This is going too far!
Me: ...um...
SC: WHY on earth do you have to put all us damn foreigners through this, no matter who we are?! I am not an Arab, I am an AUSTRALIAN CITIZEN! This is ridiculous! It's been 7 years! Don't you people ever get over things?!
Me: Sir, our security procedures have nothing to do with 9-11. We have issues with credit card fraud, especially involving foreign credit cards; that is why we do this. We're trying to make sure it is you placing the order, and not someone who has gotten hold of your wallet.
SC: Yes, yes, whatever. Let's get this damn thing over with.
No offense to any non-Americans here, but do we really seem that obsessed over 9-11? 'cause I'm not. I had no idea it was such a big deal. Or was this guy just an SC of the Australian variety? (Cause we all know they come in every nationality!)
Someone forgot to take their meds this morning, didn't they?
Me: Thank you for calling Bugaboo cell phones, my name is TPG, my rep---
SC: Milk! I said Milk! M I L K MILK you idiot!
Me: ...
SC: Oh, sorry, hon. What did you need?
Me: Can I have the cell # you're calling about?
SC: (From sweet to raging beastwhore, .005 seconds): I DON'T HAVE A BUGABOO CELL PHONE! I DON'T KNOW WHAT THESE CHARGES ARE FOR! GET THEM OFF MY CARD RIGHT NOW!
Me:
SC: DID YOU HEAR WHAT I SAID?!!
Me: Ma'am, please calm down so I can help you.
SC: *pant* Ok. All right. Sorry.
Me: That's ok. I know this is frustrating. If you'll give me your credit card number, I can look up these charges from us and see what phone they are going to and how they were placed.
SC: I'M NOT GIVING YOU MY CREDIT CARD NUMBER! I DON'T EVEN KNOW WHO YOU ARE!
Me: Ma'am please stop yelling at me. If you don't want to give your credit card out, that's fine. If you did not use your card to add minutes to a prepaid cell phone, then someone has gotten hold of your card and what you'll need to do is call the bank and have the card shut down.
SC: *pant* Ok, ok. Sorry. Can't you look it up by my name?
Me: Sure, I can try that, but the person who used it may have not put it under your name. Can I have your first and last name and zip code please?
SC: (Suspiciously) Why do you need my zip code?
Me: That's how our computer system is set up, Ma'am.
SC: WELL I'M NOT GIVING YOU MY ZIP CODE EITHER! THIS IS VERY SUSPICIOUS! WHY ARE YOU ASKING FOR SO MUCH INFORMATION?!
Me: Ma'am, please stop yelling at me! Because I'm trying to help you. You don't have to give me any information if you don't want, but I can't help you unless we can figure out what account your card was used on.
SC: Fine. Fine. I'M CALLING THE BANK! I DON'T TRUST YOU!
Me: All right Ma'am, thank you for calling and have a nice---*click*
Haysoos Creestoh, what was that all about?
We had a rep shopper the other night. That's always fun on graveyard because there's only 5-6 of us, and it's really quiet, so we can hear when someone is rep shopping. Not only was he rep shopping, apparently he was acting like a spoiled baby on the phone. (I, alas, didn't have the pleasure of speaking to him.)
Rep Colin:
No, sir, we cannot process an order for you on this account.
Because we had a dispute filed on a charge that was made to this cell phone. You will need to talk to our chargeback department, they are the only ones who can resolve this dispute for you.
No, sir, I will not do that. ESPECIALLY that.
Do not speak to me that way sir, I will disconnect.
All right, I am disconnecting now.
Rep Teresa:
Sir the previous rep explained to you why we cannot put time on your phone.
If you have an emergency you can still dial 911 from your phone.
What other kind of emergency is there?
Do not yell at me, sir. There is nothing we can do for you at this time of night.
Do not yell at me sir, I will disconnect this call!
All right, sir, that's enough. *click*
Rep Steph: (Yeah she's the mean one)
Look, sir, I don't care what your issue is, our issue here is fraudulent activity and you will not be loading this phone until that is dealt with to our satisfaction!
No sir, I'm afraid your satisfaction is not more important than a disputed charge. You can call back in the morning and speak to the people who are dealing with this account.
They hung up on you because you were being verbally abusive to them, which is the same thing I'm about to do if you cannot act like an adult on the phone.
All right, I'm hanging up the phone now. *click* (to us) God, what an argument for birth control!
*sigh* back in the trenches.
Apparently we're still freaked out over 9-11. I had no idea!
Me: To complete this order, sir, I just need to verify your identity as the authorized signer of this credit card. This is done to protect your security and it lets us process your transaction for you, all right?
SC: *SIGH* Look, young lady, 9-11 was 7 years ago. I understand you guys are upset about it, but really! This is going too far!
Me: ...um...
SC: WHY on earth do you have to put all us damn foreigners through this, no matter who we are?! I am not an Arab, I am an AUSTRALIAN CITIZEN! This is ridiculous! It's been 7 years! Don't you people ever get over things?!
Me: Sir, our security procedures have nothing to do with 9-11. We have issues with credit card fraud, especially involving foreign credit cards; that is why we do this. We're trying to make sure it is you placing the order, and not someone who has gotten hold of your wallet.
SC: Yes, yes, whatever. Let's get this damn thing over with.
No offense to any non-Americans here, but do we really seem that obsessed over 9-11? 'cause I'm not. I had no idea it was such a big deal. Or was this guy just an SC of the Australian variety? (Cause we all know they come in every nationality!)
Someone forgot to take their meds this morning, didn't they?
Me: Thank you for calling Bugaboo cell phones, my name is TPG, my rep---
SC: Milk! I said Milk! M I L K MILK you idiot!
Me: ...
SC: Oh, sorry, hon. What did you need?
Me: Can I have the cell # you're calling about?
SC: (From sweet to raging beastwhore, .005 seconds): I DON'T HAVE A BUGABOO CELL PHONE! I DON'T KNOW WHAT THESE CHARGES ARE FOR! GET THEM OFF MY CARD RIGHT NOW!
Me:
SC: DID YOU HEAR WHAT I SAID?!!
Me: Ma'am, please calm down so I can help you.
SC: *pant* Ok. All right. Sorry.
Me: That's ok. I know this is frustrating. If you'll give me your credit card number, I can look up these charges from us and see what phone they are going to and how they were placed.
SC: I'M NOT GIVING YOU MY CREDIT CARD NUMBER! I DON'T EVEN KNOW WHO YOU ARE!
Me: Ma'am please stop yelling at me. If you don't want to give your credit card out, that's fine. If you did not use your card to add minutes to a prepaid cell phone, then someone has gotten hold of your card and what you'll need to do is call the bank and have the card shut down.
SC: *pant* Ok, ok. Sorry. Can't you look it up by my name?
Me: Sure, I can try that, but the person who used it may have not put it under your name. Can I have your first and last name and zip code please?
SC: (Suspiciously) Why do you need my zip code?
Me: That's how our computer system is set up, Ma'am.
SC: WELL I'M NOT GIVING YOU MY ZIP CODE EITHER! THIS IS VERY SUSPICIOUS! WHY ARE YOU ASKING FOR SO MUCH INFORMATION?!
Me: Ma'am, please stop yelling at me! Because I'm trying to help you. You don't have to give me any information if you don't want, but I can't help you unless we can figure out what account your card was used on.
SC: Fine. Fine. I'M CALLING THE BANK! I DON'T TRUST YOU!
Me: All right Ma'am, thank you for calling and have a nice---*click*
Haysoos Creestoh, what was that all about?
We had a rep shopper the other night. That's always fun on graveyard because there's only 5-6 of us, and it's really quiet, so we can hear when someone is rep shopping. Not only was he rep shopping, apparently he was acting like a spoiled baby on the phone. (I, alas, didn't have the pleasure of speaking to him.)
Rep Colin:
No, sir, we cannot process an order for you on this account.
Because we had a dispute filed on a charge that was made to this cell phone. You will need to talk to our chargeback department, they are the only ones who can resolve this dispute for you.
No, sir, I will not do that. ESPECIALLY that.
Do not speak to me that way sir, I will disconnect.
All right, I am disconnecting now.
Rep Teresa:
Sir the previous rep explained to you why we cannot put time on your phone.
If you have an emergency you can still dial 911 from your phone.
What other kind of emergency is there?
Do not yell at me, sir. There is nothing we can do for you at this time of night.
Do not yell at me sir, I will disconnect this call!
All right, sir, that's enough. *click*
Rep Steph: (Yeah she's the mean one)
Look, sir, I don't care what your issue is, our issue here is fraudulent activity and you will not be loading this phone until that is dealt with to our satisfaction!
No sir, I'm afraid your satisfaction is not more important than a disputed charge. You can call back in the morning and speak to the people who are dealing with this account.
They hung up on you because you were being verbally abusive to them, which is the same thing I'm about to do if you cannot act like an adult on the phone.
All right, I'm hanging up the phone now. *click* (to us) God, what an argument for birth control!
*sigh* back in the trenches.
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