Background: I work in the administration office of a university library. This is important later.
So, it's April 15, which in the U.S. means your annual federal income taxes are due today. I did mine a couple of months ago and already got my return, so I wasn't expecting any tax-related stress, until the phone rang.
Me: obviously
BW: bizarre woman
Me: (opening spiel)
BW: Yeah, I need someone to help me pay my taxes?
Me:
Your... taxes?
BW: Yeah, my income taxes! They're due today!
Me: Ma'am, I think you must have the wrong number. This is (university) library's administration office.
BW: Well this is the number they told me to call!
Me: They told you to call the library administration office?
BW: Yes! I need help with my taxes right NOW! Your office provides this service!
Me: Hold on a moment, ma'am. Let me ask around and see if anyone here knows anything about this.
(I'm fairly new here, so I thought I ought to check. I ask all my co-workers and nobody has ever heard of such a service offered here.)
Me: I'm sorry, ma'am, but we don't provide any help with taxes here.
BW: But this is the number THEY TOLD ME to call!
Me: They must have been mistaken. We can't help you.
BW: Well, who should I call then?!
Me: I'm not sure, ma'am. Perhaps an accountant?
BW: (muttering) *CLICK*
Good luck with that one, lady. Maybe you shouldn't have waited until the last minute!
So, it's April 15, which in the U.S. means your annual federal income taxes are due today. I did mine a couple of months ago and already got my return, so I wasn't expecting any tax-related stress, until the phone rang.
Me: obviously
BW: bizarre woman
Me: (opening spiel)
BW: Yeah, I need someone to help me pay my taxes?
Me:

BW: Yeah, my income taxes! They're due today!
Me: Ma'am, I think you must have the wrong number. This is (university) library's administration office.
BW: Well this is the number they told me to call!
Me: They told you to call the library administration office?
BW: Yes! I need help with my taxes right NOW! Your office provides this service!
Me: Hold on a moment, ma'am. Let me ask around and see if anyone here knows anything about this.
(I'm fairly new here, so I thought I ought to check. I ask all my co-workers and nobody has ever heard of such a service offered here.)
Me: I'm sorry, ma'am, but we don't provide any help with taxes here.
BW: But this is the number THEY TOLD ME to call!
Me: They must have been mistaken. We can't help you.
BW: Well, who should I call then?!
Me: I'm not sure, ma'am. Perhaps an accountant?
BW: (muttering) *CLICK*
Good luck with that one, lady. Maybe you shouldn't have waited until the last minute!

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