Tweet
Obscure Measurements
This lady was old and batty. She was ordering ribbon for her grooming shop. Everything was going fine until she asked this.
Me: *waves*
SC: Crazy woman playing with sharp things
SC: Those spools. What is the size of the hole?
Me: I can check, but thats not exactly a common question, so I doubt we have it. But I can check for you.
SC: Is it the size of a lady's hand?
Me:
I'm sorry, a lady's hand?
SC: Yes, a lady's hand.
Me: We have no way of comparing that, as lady's hands do differ between each lady. There's no real way to answer that other than we don't know.
SC: *More emphasis* Is it the size of a lady's hand?
Me: Again, we don't know, we have no way of knowing what a lady's hand is to you versus any of the lady's we use here for comparison.
SC: Young man, I do not like the answers I am hearing. I have been grooming for yadda yadda yadda ramble ramble ramble.
Me: I'm sorry you don't like the answer, but that is all we have.
Call went down hill from there, but she still bought all the crap she wanted. Weeks later I kicked myself because I had the perfect comeback for that kind of dumb question. "Would that be a standard lady's hand or a metric lady's hand?" Damn missed chances.
Cord Short... No wait...
Lady called in, wanted to exchange her clipper for a new one. She said the cord was shorting. I asked her if she was certain it was the cord shorting. She was very sure. She was on the tail end of the warranty period, which for us is 30 days, then it is covered by the manufacturer. Our warranty dictates we must first replace parts if we know what is not working. She was on the very tail end of our warranty, I mean almost down to the minute she ordered the clipper. Didn't feel right, and since she was so sure, I wasn't sending her a brand new clipper. Lying EW shenannigans ensue.
Me: Still not sure why I work here.
EW: Miss "Big Customer"
After much complaining on her part.
Me: I do understand, but this is what is dictated in our warranty. We have to try and replace the part before the clipper.
SC: I am not in the business of replacing cords. Just give me a new clipper.
Me: We cannot do that until you try and replace it yourself.
SC: Well who is going to install it then? You?
Me: I'm sorry, but we "are not in the business of replacing cords" We will send a replacement, but its up to you to swap them out.
SC: I do thousands of dollars of business with you! Send me a new clipper!
Me: We have to try the cord first.
SC: What if I said there was a rattling in the motor?
Me: Well we would likely be unable to diagnose the problem, and we may very well swap out the clippers.
SC: Fine, the motor rattles.
Me: You already told me that its the cord. You either do this or you go through *manufacturer*. Take your pick.
SC: ... Send me the cord.
This lady was old and batty. She was ordering ribbon for her grooming shop. Everything was going fine until she asked this.
Me: *waves*
SC: Crazy woman playing with sharp things
SC: Those spools. What is the size of the hole?
Me: I can check, but thats not exactly a common question, so I doubt we have it. But I can check for you.
SC: Is it the size of a lady's hand?
Me:
I'm sorry, a lady's hand?SC: Yes, a lady's hand.
Me: We have no way of comparing that, as lady's hands do differ between each lady. There's no real way to answer that other than we don't know.
SC: *More emphasis* Is it the size of a lady's hand?
Me: Again, we don't know, we have no way of knowing what a lady's hand is to you versus any of the lady's we use here for comparison.
SC: Young man, I do not like the answers I am hearing. I have been grooming for yadda yadda yadda ramble ramble ramble.
Me:
I'm sorry you don't like the answer, but that is all we have.Call went down hill from there, but she still bought all the crap she wanted. Weeks later I kicked myself because I had the perfect comeback for that kind of dumb question. "Would that be a standard lady's hand or a metric lady's hand?" Damn missed chances.
Cord Short... No wait...
Lady called in, wanted to exchange her clipper for a new one. She said the cord was shorting. I asked her if she was certain it was the cord shorting. She was very sure. She was on the tail end of the warranty period, which for us is 30 days, then it is covered by the manufacturer. Our warranty dictates we must first replace parts if we know what is not working. She was on the very tail end of our warranty, I mean almost down to the minute she ordered the clipper. Didn't feel right, and since she was so sure, I wasn't sending her a brand new clipper. Lying EW shenannigans ensue.
Me: Still not sure why I work here.
EW: Miss "Big Customer"
After much complaining on her part.
Me: I do understand, but this is what is dictated in our warranty. We have to try and replace the part before the clipper.
SC: I am not in the business of replacing cords. Just give me a new clipper.
Me: We cannot do that until you try and replace it yourself.
SC: Well who is going to install it then? You?
Me: I'm sorry, but we "are not in the business of replacing cords" We will send a replacement, but its up to you to swap them out.
SC: I do thousands of dollars of business with you! Send me a new clipper!
Me: We have to try the cord first.
SC: What if I said there was a rattling in the motor?
Me: Well we would likely be unable to diagnose the problem, and we may very well swap out the clippers.
SC: Fine, the motor rattles.
Me: You already told me that its the cord. You either do this or you go through *manufacturer*. Take your pick.
SC: ... Send me the cord.
It's beautiful!
Comment