Tweet
I work for a company that has three Fortune 500's as clients. As a result, our customer range is broad and diverse, leaving many interesting stories to tell.
I also want to clarify, that when you call our company, we have an automatic recording that informs you that the call is being recorded. Every call that comes in gets logged into our databank, so if you stay on the line, you're agreeing to have your voice recorded.
I just got off this call with a customer. He called up and asked me if our managers have the ability to override the expiry date on a coupon. I explain to him that no, they don't have the authority to do so, the policy is set by corporate and not at store level. After politely explaining the policy to him, telling him if they wouldn't take it that at the store then there was nothing we could do, he asked for more coupons to be sent out to him. I told him our marketing department doesn't have a way of doing that on an individual basis but if he got his current coupon out of the mail then he'd probably be receiving this month's coupons in the next few days or so. Easy explanation, or so I thought. But oh no, that wasn't good enough for this guy. Here's what followed.
Me: Super duper ultra cool, normal guy
SC: unexplained boil in his brain (with a southern drawl)
SC: Well what's the number for your marketing then?
Me: I'm afraid I can't give that out sir.
SC: Why not?
Me: It's a private business number, I can't give it out to members of the general public.
SC: Well can I speak to your supervisor then?
Me: What would you like to speak to him about?
SC: It's a private and confidential matter.
thinking **BS. pal, you're planning to go on a rant to him about how "badly" I treated you. He already had that tone that I've come to recognize from people who think they can get their way with threats and lies**
Me: Well sir, if it's about this matter with the coupons I'm afraid I'm not going to disturb my manager over this. Is there anyth...
SC: It's not a matter about the coupons, it's about you getting an ATTITUDE with me, you little Punk
Me: That might be your opinion sir but I'm not handing you over to my boss just because you think so.
SC: Where the F**k you at, I'm gonna come down there and kick your ass you fuckin little bastard, now get me you manager!!
Oh no he didn't?! from 0 to 60 in tens seconds. That's a new record
Couple of things. First of all, the call is recorded. Even though I wouldn't get in trouble for how I handled the call, since I happily work for a company that doesn't take crap from people of his kind, I have the tape of what he said to put me in the right.
Second, he became abusive (refer to point my first point about not taking crap from people) when in reality I had not been in any way combative. I just refused to agree and do what he said.
And third, he didn't block his number...
I immediately switched over to my other screen, where I continued the call.
Me: Your number is ***-***-****.
SC: ....
Me: ....
SC: ....
Me: The call was recorded and you just made a physical threat to me. And I have your number.
SC: Well, it's not my number, it's a female number.
(and yes, that's exactly the way he said it. He didn't say it was a female's number, he said it was a female number, whatever that means)
Me: It doesn't matter whose it is. I have it and the call's recorded. Should I call up the sheriff and see what he thinks?
SC: Doesn't matter if you have it recorded, they can't do nuthing.
Me: I have someone's number and it does belong to someone. And whoever's it is, we'll talk to them. And if they don't give you up after hearing your voice, then they'll be the one getting arrested for obstruction.
SC: Fuck you, get me your damn supervisor!
thinking **Whatta stupid hick, the whole case goes against him and he still wants a supervisor**
Me: No, you're not getting one and I'm calling the cops to give them the call and the printout of the number it came in from.
Translation: your ass is grass at my discretion.
At this point I just threw down my headset and put him on mute till he hung up.
I had no intention of doing anything since it wasn't worth the trouble, I just wanted to scare him away. I'm even in a different state so I'm not worried. But what a douchebag. I also went ahead and forwarded the call on to my boss in case the idiot does call back and expects to be taken seriously.
**update**
The same guy called back from the same number, again without blocking it. And guess who picked up his call
So I answered the phone giving a slight east coast twang to my voice and a different name in the introduction. Not realizing who I was, he told me how he'd called up there and this young punk was being all mean and rude with him. He said the guy had lied to him and was turning him over to the cops when all he'd tried to do was talk to him like a Man does. (he actually emphasized the word Man in his sentence. Guess he feels that's how a man talks to people, threatening them with words and violence to get what he feels owed. I guess his daddy taught him that by beating him silly; it explains the noticeable brain defects).
After listening to him spout on for a bit, lieing at every turn about the way the conversation actually went down, I broke in and admitted that I was actually the one he had talked to. I pointed out that he had physically threatened me and from there on out the gloves were off. I told him I could have him arrested with the evidence I had recorded on the phone and that I was speaking about arresting him not as an employee but as a citizen entitled to his rights regardless of the situation my rights were threatened in, company be damned.
He hung up immediately after I said this to him. I've got the system set up that if he ever does call back, the system will notify me and I'm going to turn the tapes over to police. I don't enjoy being threatened.
Thank God this isn't a normal type of day here, I really do enjoy my work.
Anyway, thanks for listening, and for those of you reading this I encourage you to use the law to your advantage. That's what it's there for.
I also want to clarify, that when you call our company, we have an automatic recording that informs you that the call is being recorded. Every call that comes in gets logged into our databank, so if you stay on the line, you're agreeing to have your voice recorded.
I just got off this call with a customer. He called up and asked me if our managers have the ability to override the expiry date on a coupon. I explain to him that no, they don't have the authority to do so, the policy is set by corporate and not at store level. After politely explaining the policy to him, telling him if they wouldn't take it that at the store then there was nothing we could do, he asked for more coupons to be sent out to him. I told him our marketing department doesn't have a way of doing that on an individual basis but if he got his current coupon out of the mail then he'd probably be receiving this month's coupons in the next few days or so. Easy explanation, or so I thought. But oh no, that wasn't good enough for this guy. Here's what followed.
Me: Super duper ultra cool, normal guy
SC: unexplained boil in his brain (with a southern drawl)
SC: Well what's the number for your marketing then?
Me: I'm afraid I can't give that out sir.
SC: Why not?
Me: It's a private business number, I can't give it out to members of the general public.
SC: Well can I speak to your supervisor then?
Me: What would you like to speak to him about?
SC: It's a private and confidential matter.
thinking **BS. pal, you're planning to go on a rant to him about how "badly" I treated you. He already had that tone that I've come to recognize from people who think they can get their way with threats and lies**
Me: Well sir, if it's about this matter with the coupons I'm afraid I'm not going to disturb my manager over this. Is there anyth...
SC: It's not a matter about the coupons, it's about you getting an ATTITUDE with me, you little Punk
Me: That might be your opinion sir but I'm not handing you over to my boss just because you think so.
SC: Where the F**k you at, I'm gonna come down there and kick your ass you fuckin little bastard, now get me you manager!!
Oh no he didn't?! from 0 to 60 in tens seconds. That's a new record
Couple of things. First of all, the call is recorded. Even though I wouldn't get in trouble for how I handled the call, since I happily work for a company that doesn't take crap from people of his kind, I have the tape of what he said to put me in the right.
Second, he became abusive (refer to point my first point about not taking crap from people) when in reality I had not been in any way combative. I just refused to agree and do what he said.
And third, he didn't block his number...
I immediately switched over to my other screen, where I continued the call.
Me: Your number is ***-***-****.
SC: ....
Me: ....
SC: ....
Me: The call was recorded and you just made a physical threat to me. And I have your number.
SC: Well, it's not my number, it's a female number.
(and yes, that's exactly the way he said it. He didn't say it was a female's number, he said it was a female number, whatever that means)
Me: It doesn't matter whose it is. I have it and the call's recorded. Should I call up the sheriff and see what he thinks?
SC: Doesn't matter if you have it recorded, they can't do nuthing.
Me: I have someone's number and it does belong to someone. And whoever's it is, we'll talk to them. And if they don't give you up after hearing your voice, then they'll be the one getting arrested for obstruction.
SC: Fuck you, get me your damn supervisor!
thinking **Whatta stupid hick, the whole case goes against him and he still wants a supervisor**
Me: No, you're not getting one and I'm calling the cops to give them the call and the printout of the number it came in from.
Translation: your ass is grass at my discretion.
At this point I just threw down my headset and put him on mute till he hung up.
I had no intention of doing anything since it wasn't worth the trouble, I just wanted to scare him away. I'm even in a different state so I'm not worried. But what a douchebag. I also went ahead and forwarded the call on to my boss in case the idiot does call back and expects to be taken seriously.
**update**
The same guy called back from the same number, again without blocking it. And guess who picked up his call
So I answered the phone giving a slight east coast twang to my voice and a different name in the introduction. Not realizing who I was, he told me how he'd called up there and this young punk was being all mean and rude with him. He said the guy had lied to him and was turning him over to the cops when all he'd tried to do was talk to him like a Man does. (he actually emphasized the word Man in his sentence. Guess he feels that's how a man talks to people, threatening them with words and violence to get what he feels owed. I guess his daddy taught him that by beating him silly; it explains the noticeable brain defects). After listening to him spout on for a bit, lieing at every turn about the way the conversation actually went down, I broke in and admitted that I was actually the one he had talked to. I pointed out that he had physically threatened me and from there on out the gloves were off. I told him I could have him arrested with the evidence I had recorded on the phone and that I was speaking about arresting him not as an employee but as a citizen entitled to his rights regardless of the situation my rights were threatened in, company be damned.
He hung up immediately after I said this to him. I've got the system set up that if he ever does call back, the system will notify me and I'm going to turn the tapes over to police. I don't enjoy being threatened.
Thank God this isn't a normal type of day here, I really do enjoy my work.
Anyway, thanks for listening, and for those of you reading this I encourage you to use the law to your advantage. That's what it's there for.
)
My guess is the guy really is some 90-pound wimp who sounds tough on the phone, but will run away in person. In other words, he's trying to 'compensate' for something.
Wow Protege! You need to tell us the FULL story! With all the pretty gory detail! Please? I've not heard this story... please??
Comment