WE may get to fire a Customer!!!

[Aislin]

If you have forgotten let me remind you.

http://www.customerssuck.com/board/s...ghlight=aislin

She was back in tonight and dropped a TON of film off in a rush. I told her sorry, it would be 2-3 hours for it to be done because I would not work on her film but the other girl would when she got back in an hour. She starts to scream at me and I call a manager over. She knows the District Manager has given me permission to refuse her service so she runs out before the manager can come by. I took my coworker 4 hours to get her picture presentable. That should have been billed out at the custom rate not the one hour but every time we do it is a bigger headache because she just whines till she get a refund on the custom charges.

My manager's manager comes over and asks me why I did print the film as I am the faster tech. I tell her the story and she tells me I can't refuse to print for the lady and I tell her she will have to take it up with her boss because he said I COULD. She now wants all the crap that woman pulls documented and her past complaints pulled so we can figure out just how much the woman is costing us in time and money so maybe we can fire her.

[bainsidhe]

I wish you luck with that. If she's such an unprofessional and chronic complainer, I doubt many people she told about your "poor customer service" would take her seriously. Do what Sprint did when they dropped customers. "You're not worth the hassle. Goodbye".

[marasbaras]

This should be fun ...

[Bramblerose]

Yea! much happy dancing!

[csever01]

Yep, I used to work for Sprint, and that's exactly what they did. I'm NOT saying they had the best customer service, but they DID usually back their employees up. One time, a guy called our district manager and left her a message saying he was so upset that he was going to come into our store and "pull the trigger." She played the message for us at a store meeting, and said to let her know if he comes into the store. Well, about two minutes after we opened, while she was still there, he came in! She took him in a back room and played the message for him, and then told him that we no longer needed his business and that corporate services was in the process of closing his account.

[computeraide]

She now wants all the crap that woman pulls documented and her past complaints pulled so we can figure out just how much the woman is costing us in time and money so maybe we can fire her.

Aren't you wasting even MORE time and money by "researching" this nonsense? Christ, just ban her already!

[RichS]

Aren't you wasting even MORE time and money by "researching" this nonsense? Christ, just ban her already!

Probably more along the lines of CYA - when she does get banned, and the inevitable discrimination/prejudice/whatever arguments come up, they have all the info to show the real reasons for banning her.

[chainedbarista]

unfortunately, even though researching will cost time and money, it's a good backup plan in case some halfwit at corporate has a change of heart; you have the documentation in hand, the trouble and costs, which makes it hard for corporate to ignore the old 'crunch the numbers' game.

this would be a case where money wins over keeping the customer; if only we could do that more often.

[depechemodefan]

Yep, I used to work for Sprint, and that's exactly what they did. I'm NOT saying they had the best customer service, but they DID usually back their employees up. One time, a guy called our district manager and left her a message saying he was so upset that he was going to come into our store and "pull the trigger." She played the message for us at a store meeting, and said to let her know if he comes into the store. Well, about two minutes after we opened, while she was still there, he came in! She took him in a back room and played the message for him, and then told him that we no longer needed his business and that corporate services was in the process of closing his account.

That SC should be glad no one pressed charges.

[smileyeagle1021]

Yep, I used to work for Sprint, and that's exactly what they did. I'm NOT saying they had the best customer service, but they DID usually back their employees up. One time, a guy called our district manager and left her a message saying he was so upset that he was going to come into our store and "pull the trigger." She played the message for us at a store meeting, and said to let her know if he comes into the store. Well, about two minutes after we opened, while she was still there, he came in! She took him in a back room and played the message for him, and then told him that we no longer needed his business and that corporate services was in the process of closing his account.

That SC should be glad no one pressed charges.

yeah, I think I agree with depechemodefan... if I worked at the store I wouldn't bother sending the call to corporate to have his account closed... i'd just forward the tape to the police department and have a restraining order placed on him.

[TryNotToBeThatOne]

Go, Aislinn, Go Aislinn. We got your back.

[Pagan]

Oh, that would be so sweet! Let us know when it happens....I'll bring popcorn!

OT - depechemodefan (awesome band btw) - I know your avatar is from "South Park", but honestly, it looks more like Guy Fieri from the Food Network!

[Forensic Waitress]

Man I wish that in many of my jobs we would have been able to fire customers. I just don't understand if someone is losing your company money why would you not want to get rid of them.

[auntiem]

Way to go! I hope you get to fire her to her face.

I get to fire customers (don't have to often) but my boss just takes me at my word. Once she even told me to fire a customer and that was only because they had made me really upset - they weren't even costing us money or anything.

[Andara Bledin]

My company has "fired" customers.

Although one particular customer has been fired a number of times, but then allowed to come back. From what I can tell, they've been behaving themselves.

^-.-^