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  • #1

    Return SC PWNED By The Hand Of Fate (a bit long)

    BG: I'm working seasonal at a large hardware store- lets call it 'Blue Hardware'- across the street is another gargantuan hardware store 'Orange Hardware'. I used to work at the L&G (outside register) but sience they fired one of the returns clerks, I've been covering returns for the last 2 weeks.

    Yesterday a woman comes in with a Blue Hardware bag. Inside the bag are about 10 little bags that are the packaging for drawer pulls/knobs. The bags are empty.(ETA She didn't have a recipt, though these knobs are not sold by Orange Hardware.) She wants to return the empty bags because (paraphrasing) she'd lost all the knobs and didn't want to pay for them if she couldn't use them.

    Me:
    SC:
    Mgr:

    note: this is parapharsed heavily, because I don't remember it all, it only lasted about 5 mins.

    Me: Ma'am, we can't refund an empty package. We have no way of knowing if you're just using them and want your money back.

    SC: What?? But I don't have them!! I told you I don't have them!! You're just saying that because I'm Black!
    (side note: I didn't recognize her as black, she was as light as I am and I have the palest Irish ass you've ever seen.)

    Me: Ma'am I'm sorry I can't return empty packages.

    SC: I want to talk to your manager and tell him you are a racist!

    Manager comes over, he was at customer service (right next to the returns desk) and saw the whole thing.

    Mgr: Ma'am we do not return empty packages... etc. etc. ad nauseam.

    SC: This is a racist store! Blahblahblahblah.

    As she's in this diatribe about the racist store who walks in but my cousin and her three kids who are all biracial. My little second cousins love me because I used to babysit them all the time so they come over to get hugs. This leaves SC confused.

    SC: (sputtering) Well fine then! I'll just go to Orange Hardware and get a refund! What do you say about that!?

    Mgr: I get paid the same either way.

    Me:
    Last edited by ElizabethBennet; 04-28-2008, 01:14 PM. Reason: clarification
    Tags: None
  • #2
    Yeah right!!!!! you're racist because she can't get what she wants?

    Isn't that bending reality until it breaks? Sheeesh!!

    Unfortunately this customer thinks the universe revolves around her. AHHHH I got it!!!

    She's a ME!!!!!!!-monster.

    It's all about ME,ME, MEEEEE!!!!!! MINE, MINE MINE!!!!!

    Beware the ME!!!!-monster!!!

    http://www.youtube.com/watch?v=4ogZo9YreQ4


    You'll always miss 100% of the shots you don't take,and statistically speaking, 99% of the shots you do take.

    Pirates Vs. Ninjas. Which would you choose? http://s1.darkpirates.com/c.php?uid=40174

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    • #3
      She wants to return empty bags without the product. Don't we have a smiley for "cuckoo"? She thinks that she isn't responsible for keeping track of the knobs. Egads. Then she is going to the competitor, where she didn't buy the knobs, to get a refund. The Race Card; goes without saying that she'd probably play the race card at the NAACP if they didn't find a lawyer to help her sue your company; "You won't get me a lawyer because I'm black!"

      Please god let her not have offspring.
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

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      • #4
        Did she have the receipt? How does she expect to get a refund from a different store?

        Yes, that second question is completely rhetorical. I do know better.
        I don't go in for ancient wisdom
        I don't believe just 'cause ideas are tenacious
        It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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        • #5
          tell her:

          "You're only yelling at me cause I'm White. If I was black you'd say I was being fair. You're nothing but a Racist!"


          I've found stupid people like that who pull the race card never have a good response when you turn the tables on them.
          Broadcasting to you live from the nerve center of my brain..... szzzt *we are currently experiencing technical difficulties, please stand by*

          Comment

          • #6
            Quoth trench2k View Post
            tell her:

            "You're only yelling at me cause I'm White. If I was black you'd say I was being fair. You're nothing but a Racist!"

            That's genius.

            And it's pretty laughable how horrible of an SC she was; it almost makes one think that she was playing a joke because she was all of the stereotypes of an SC.

            Comment

            • #7
              Quoth trench2k View Post
              tell her:

              "You're only yelling at me cause I'm White. If I was black you'd say I was being fair. You're nothing but a Racist!"
              Great idea!

              A recurring conversation between my friend and I was that we'd buy a box of Cheez-its, eat it, then take it back to store and demand a refund because, "I just bought this box an hour ago, and now it's empty!
              Excuse me, good sir paladin, can you direct me to your EVIL district?

              http://www.dywhcomic.com

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              • #8
                Quoth trench2k View Post
                tell her:

                "You're only yelling at me cause I'm White. If I was black you'd say I was being fair. You're nothing but a Racist!"
                ZOMG, Batman! Dude, this is great, I am totally keeping this one! With the days I've had, I can certainly use it!
                Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

                Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

                Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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                • #9
                  Quoth Apathy View Post
                  Great idea!

                  A recurring conversation between my friend and I was that we'd buy a box of Cheez-its, eat it, then take it back to store and demand a refund because, "I just bought this box an hour ago, and now it's empty!
                  And it wouldn't surprise me a bit if somewhere, someone has actually tried that brand of logic.
                  Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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                  • #10
                    GTFOH. Do you live in Florida? You're talking about Lowes and Home Depot obviously. I wasn't working at the time but I was told of the story of a lady who tried to return an empty item but I don't recall it being knobs though.

                    Comment

                    • #11
                      lol, let me know when you get the prejudice trifecta pulled on you..OVER THE PHONE.



                      I had a woman insist that I wouldn't violate company policy because she was an elderly black woman. The woman part was important because I work in the automotive industry.


                      Returning empty boxes = full of awesome. I want to know what happened at the other store.

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                      • #12
                        You know, that race card crap makes me so mad!

                        In my opinion, the person pulling the race card is the racist party. Racism is the action whereas prejudice and stereotypes are the thoughts behind the action. So, if someone is pulling the race card - they are actually buying into the very prejudice and stereotypes behind the racism. Does that make sense?

                        I can't wait until that card is pulled on me again. I think my response from here on out will be "Sorry, I don't have that card in my hand. Go fish!"
                        "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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                        • #13
                          Actually, there was one knob still left though...

                          The one trying to return the empty packaging

                          Comment

                          • #14
                            Quoth ElizabethBennet View Post
                            Mgr: I get paid the same either way.
                            You know, I've actually said that myself.

                            It's so true.
                            Unseen but seeing
                            oh dear, now they're masquerading as sane-KiaKat
                            There isn't enough interpretive dance in the workplace these days-Irv
                            3rd shift needs love, too
                            RIP, mo bhrionglóid

                            Comment

                            • #15
                              Quoth depechemodefan View Post
                              The Race Card; goes without saying that she'd probably play the race card at the NAACP if they didn't find a lawyer to help her sue your company; "You won't get me a lawyer because I'm black!"
                              It would have to be a black lawyer. The NAACP once refused to have a dinner on the cruise ship Dandy because they wouldn't guarantee an all-black wait staff. I got this tale from one of the waitresses. The mixed wait staff was given the option of complying, and they all rejected the notion.
                              "I don't have to be petty. The Universe does that for me."

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