Requests from the Night Desk:

[Eric the Grey]

If you have an unusually spelled last name, like Schartzenburgmon, please don't get offended when I ask you to spell it. For those you you with the last name of Smith, please don't bother to spell it. I can get that one on my own. I may not be the best speller in the world, but even I can manage that one.


While I understand your not the most computer literate person in the world, Please learn how to distinguish between a printer and a computer terminal? Really, they are completely different pieces of equipment.


Please stop calling me the moment I take a bit of my freshly heated lunch. I know you have problems, but since you're watching me anyway (only until I find those hidden cameras) give me time to eat before my dinner gets cold.


Please, please, please stop calling me on Friday nights to tell me you cannot get into the manufacturing system. You know damn good and well that we take the system down for roughly 15 minutes EACH AND EVERY FRIDAY NIGHT and have done so for years? You still insist that you don't know this fact? I have a hard time believing that you really are that stupid. . .

Then again. . .


When you call in at 1:00am, please don't be surprised that the One World team, or the the PC Technicians aren't available to fix your problem immediately. If it's important I will, reluctantly, call someone at home and wake them up to help solve your problem. However, if your PC won't start, there are others in the plant that do work, and I'm not going to insist that someone get out of bed and drive into the plant to get the thing running, especially when it sounds to me as though the hard drive is dead and will take several days to get fixed at any rate.


Oh, and one more thing. If I ask you what your login is, I don't mean your password, and speaking of passwords, if you give them out to other people at the plant, they can and will log in with them. Don't be surprised when they do something wrong in your name, and don't call me freaking out about it. Once they're logged in to most of the systems, I cannot knock them out again.

Edit: Yet one more thing. . .

We do a monthly backup on a pretty regular basis. You know what days they are, because we put up messages on the system that pop up when you log in to warn you about this. Pleas stop calling me right in the middle of said backups asking when they will be done. I know you have to get reports done, and I know you need it done by a certain time. Perhaps you should have finished them yesterday, before going home, rather than trying to finish them 2 hours before they have to be done...




Eric the Grey

[unclejampuff]

I have a long German last name. People rarely pronounce or spell it correctly. It's gotten to the point where whenever someone asks my name, I immediately start spelling it for them. I've been doing this since I was 12. It is not hard, it is not a bother, it hardly ever takes up brain use. I have no idea why other people with difficult last names don't do it.

[smileyeagle1021]

I have a long German last name. People rarely pronounce or spell it correctly. It's gotten to the point where whenever someone asks my name, I immediately start spelling it for them. I've been doing this since I was 12. It is not hard, it is not a bother, it hardly ever takes up brain use. I have no idea why other people with difficult last names don't do it.

on that line, I can't stand the international callers who can't figure out just because their name is considered common and easy in their country... I still have no farkin clue how to spell it. So you sir are one of my new friends for actually spelling dien namen (and no, I can't spell in german anymore)

[depechemodefan]

Thing I hate is when someone hand me their card, and I have to type in their name into the system. The card doesn't have typed-out the person's name. Just has their signature. Sometimes (90% of the time) it's chicken-scratch. Heck, sometimes their name should have 9 char. and all I see is 2, or just a bumpy line. Don't get pissed at me that I ask you to spell your name. Asking me "Can't you read it?" is rather redundant; if I could read it I wouldn't ask, would I?

[Sliceanddice]

I have a long German last name. People rarely pronounce or spell it correctly. It's gotten to the point where whenever someone asks my name, I immediately start spelling it for them. I've been doing this since I was 12. It is not hard, it is not a bother, it hardly ever takes up brain use. I have no idea why other people with difficult last names don't do it.

same here but change german to danish,

[RetailWorkhorse]

Thing I hate is when someone hand me their card, and I have to type in their name into the system. The card doesn't have typed-out the person's name. Just has their signature. Sometimes (90% of the time) it's chicken-scratch. Heck, sometimes their name should have 9 char. and all I see is 2, or just a bumpy line. Don't get pissed at me that I ask you to spell your name. Asking me "Can't you read it?" is rather redundant; if I could read it I wouldn't ask, would I?

I was told just the other day (again) that I have the handwriting for a doctor! Then I was asked of I was going to go to medical school......uhm.....no...........I'm BROKE.

[blas]

I have a long German last name too. However, if people took the time to read it and not just guess it, it sounds exactly how it reads...if you know what I mean. No sneaky silent letters and nothing weird. Oh wait...people don't take the time. They just think it's funny to come up with whatever they want.

[BlaqueKatt]

my last name contains umlauts

I tend to leave them out though

[smoorman76]

My last name is spelled excatly how it sounds. There are, however, six or eight different ways to spell those sounds. One being a certian religion.

[Irving Patrick Freleigh]

My last name gets butchered regularly by people who are unfamiliar with it, even though to me it doesn't seem that hard to pronounce correctly. Telemarketers particularly have problems with it. If they can't pronounce my last name correctly they get hung up on.

For those you you with the last name of Smith, please don't bother to spell it. I can get that one on my own. I may not be the best speller in the world, but even I can manage that one.

This may not be terribly important to your job, and this may be the college newspaper reporter in me coming out, but I was taught never to assume a person's name is spelled a certain way.

For example, don't automatically assume the name is "John Smith." It could be "Jon Smythe" instead.

If the customer has a common name spelled in an uncommon way and it's vitally important that it be spelled correctly, I'll appreciate them taking the time to spell it for me.

[Andara Bledin]

My last name is a little dificult to spell, but very easy to pronounce.

For whatever reason, however, everybody keeps wanting to add a new letter at the front.

Let's say my last name was Ayker (not my actual name). If so, then everyone keeps trying to make it into Bayker. I got that when I turned in the rental. The check in guy asked me my last name, and I said it and spelled it (it's automatic at this point) and he said, "Oh, I thought it was missing the first letter or something."

I just shrugged and told him I get that all the time and moved on. It's not worth worrying over since it didn't slow anything down.

^-.-^

[Ironclad Alibi]

My last name is four letters, and a very common English word. It still gets mispronounced on occasion, and misspelled. It is a single syllable, and every now and then someone tries to make it two syllables. As for spelling it, some people are very creative.

In other news, once while dining out, our waitress had an unusual name.When the check came, I tried pronouncing her name, asking how close I was. She was amazed I said it correctly. It was a Mongolian name.

[MouseToy]

My last name could be a first name. So I *always* get the, is lastname your first name or is it firstname.

The girl with the three first names.

[Eric the Grey]

For example, don't automatically assume the name is "John Smith." It could be "Jon Smythe" instead.

If the customer has a common name spelled in an uncommon way and it's vitally important that it be spelled correctly, I'll appreciate them taking the time to spell it for me.

Yea, but I'd expect that if a common name was spelled uncommonly, like a few we have, that they would make a point of it. Usually they do, but the one "smith" that actually spelled his name kinda bothered me.



Eric the Grey

[IHateStupidCustomers]

If you have an unusually spelled last name, like Schartzenburgmon, please don't get offended when I ask you to spell it. For those you you with the last name of Smith, please don't bother to spell it. I can get that one on my own. I may not be the best speller in the world, but even I can manage that one.

I know what you mean. I have a long Italian last name, and I don't even say it to people anymore. I just go right to spelling it, after I say I'm going to spell it, of course. And then, my boyfriend has the last name "Jones" and spells it every time. I'd really like to know what other spelling of the name Jones is out there....because I don't think there is one!