Weirdos all day long yesterday. It was almost like a full moon. I am still speechless.
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS1: Yeah, I bought a mug at a garage sale and it has an FTD sticker on it. Is it safe to drink out of?
Me: Ma'am, we're not FTD.
CS1: But is it poisonous to drink out of?
Me: I have no way to knowing that.
CS1: Look, just tell me if it's okay to drink out it..
and so on..
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS2: Someone gave me poinsettas at Christmas and I want to know how to make them turn red.
Me: (doing a double take because we just sell flowers..) Ma'am, I'm not sure.
CS2: Well you should know, that's your job.
Me: Actually ma'am, no it's not. Do you have a computer and access to the internet?
CS2: Yes, but what does that have to do with anything?
Me: (big sigh before looking up the info online for little old lady)
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS3: I want to order some of those special Campbells soup bowls you carry.
Me: I'm sorry but we don't carry soup bowls, we're a florist service.
CS3: (very put out now) yes you do because I got a get well flower arrangement in one. I just want to buy a set of the bowls.
Me: When was this that you received the arrangement.
CS3: Oh let's see, I think I got it back in the, umm, early 1980s.
Me: We do not carry that item. That was 25 years ago.
CS3: (Extremely pissy now) But you should! You did! Where am I going to find these bowls, I want to speak to a manager RIGHT NOW!
Me: No ma'am, the manager is busy right now. Try Ebay for your bowls.
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS4: So were my flowers delivered my order number is STD 30498585487 and I'm sick of waiting to hear back from you people.
Me: Sir, you've called the wrong florist, that's our competitors order number
click
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS5 (extremely pissed off) I've called you morons about a dozen times to find out if my flowers were delivered and no one can tell me a damn thing. my order number is blah blah blah, if I don't get satisfaction RIGHT NOW I'm going to ruin your business by blogging about my TERRIBLE experience with your company!!
Me: (big sigh) Sir, you've reached the sales floor, the number for customer service is blah-blah and I'll transfer you now..
CS5: No, no! Do not transfer me. just tell me if my damn flowers were delivered. Look up my order right now!
Me: (stops and looks in system) Sir, they are scheduled for delivery for tomorrow not today.
CS5: No, they are supposed to go out on April 27th, NOT tomorrow.
Me: Sir, today is Saturday April 26th.
CS5 Oh.
Silence
Click
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS6: Yeah, can you tell me what flowers and colors are appropriate for a Chinese-Polish funeral?
Me: (puzzling and thinking wtf?) Uhh, I'm not entirely sure. Were you trying to put together floral arrangements for a funeral?
CS6: oH, for heavens sake... click.
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS1: Yeah, I bought a mug at a garage sale and it has an FTD sticker on it. Is it safe to drink out of?
Me: Ma'am, we're not FTD.
CS1: But is it poisonous to drink out of?
Me: I have no way to knowing that.
CS1: Look, just tell me if it's okay to drink out it..
and so on..
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS2: Someone gave me poinsettas at Christmas and I want to know how to make them turn red.
Me: (doing a double take because we just sell flowers..) Ma'am, I'm not sure.
CS2: Well you should know, that's your job.
Me: Actually ma'am, no it's not. Do you have a computer and access to the internet?
CS2: Yes, but what does that have to do with anything?
Me: (big sigh before looking up the info online for little old lady)
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS3: I want to order some of those special Campbells soup bowls you carry.
Me: I'm sorry but we don't carry soup bowls, we're a florist service.
CS3: (very put out now) yes you do because I got a get well flower arrangement in one. I just want to buy a set of the bowls.
Me: When was this that you received the arrangement.
CS3: Oh let's see, I think I got it back in the, umm, early 1980s.
Me: We do not carry that item. That was 25 years ago.
CS3: (Extremely pissy now) But you should! You did! Where am I going to find these bowls, I want to speak to a manager RIGHT NOW!
Me: No ma'am, the manager is busy right now. Try Ebay for your bowls.
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS4: So were my flowers delivered my order number is STD 30498585487 and I'm sick of waiting to hear back from you people.
Me: Sir, you've called the wrong florist, that's our competitors order number
click
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS5 (extremely pissed off) I've called you morons about a dozen times to find out if my flowers were delivered and no one can tell me a damn thing. my order number is blah blah blah, if I don't get satisfaction RIGHT NOW I'm going to ruin your business by blogging about my TERRIBLE experience with your company!!
Me: (big sigh) Sir, you've reached the sales floor, the number for customer service is blah-blah and I'll transfer you now..
CS5: No, no! Do not transfer me. just tell me if my damn flowers were delivered. Look up my order right now!
Me: (stops and looks in system) Sir, they are scheduled for delivery for tomorrow not today.
CS5: No, they are supposed to go out on April 27th, NOT tomorrow.
Me: Sir, today is Saturday April 26th.
CS5 Oh.
Silence
Click
Me: Thank you for calling blah-blah. My name is blah. How may I help you.
CS6: Yeah, can you tell me what flowers and colors are appropriate for a Chinese-Polish funeral?
Me: (puzzling and thinking wtf?) Uhh, I'm not entirely sure. Were you trying to put together floral arrangements for a funeral?
CS6: oH, for heavens sake... click.
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