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This happened to a friend of mine who works in a bank.
An older gentleman in a wheelchair came in one day to take care of some paperwork. Since he had some forms and other information to fill out and compile, he wheeled away from the counter and over to an area he could work quietly, then he could wheel back to the counter to complete the transaction when he was done.
After finishing, the man rolled back up to an open window. This bank allows exceptions for disabled customers so the teller was perfectly happy to help out this gentleman.
This didn't apparently sit too well with the next customer at the front of the regular line. He stormed up behind the guy in the wheelchair and stared down the teller.
T = teller
SC = douchebag
BM = Branch manager
OM: Old man
SC: Excuse me I was next in line!
T: I realize that sir, but this man was actually ahead of you, he's been here almost an hour now so I want to get him taken care of and then I'll be happy to assist you.
SC: I don't think so! I'm on a work break, I don't have time for this. You need to help me NOW. If this guy's been waiting an hour then he easily wait a little longer.
OM: Excuse me son, but I've been waiting long enough and I was ahead of you.
SC: Shut up Gramps, I got here first!
T: (upset but trying to keep cool) I understand you're in a hurry sir but this man WAS here first.
OM: Just like I told you.
SC: (to OM) I said shut up! (To Teller) He left the line, that means he has to go to the back!
T: Usually that would be true sir, but we do on occasion make exceptions for disabled customers.
SC: WHY??
T: We do it as a courtesy for them, besides this gentleman is also a retired veteran.
SC: Well if you ask me, we all deserve to be treated equal and...(at this point, he grabs the handles of the guys wheelchair, pulls it back, turns it and pushes it out of the way!)...I was here first!
OM:
T:
Other people in line:
SC: Now I need to make deposits for accounts X, Y and Z.
T: Sir that man is a retired war veteran and I refuse to serve you before him!
(sounds of agreement from the other customers)
SC: Well I'm not moving from this spot until I get this done, now are you going to help me or just stand there and look stupid?
T: I'm getting the manager.
SC: Thank goodness, maybe he can give me some decent service.
(in the meantime, OM has wheeled himself back up to the counter)
OM: Now listen here you son of a bitch...
(SC is about to respond but the manager walks up)
M: What seems to be going on here??
SC: Your teller here is rude and does not understand common courtesy! I want her reprimanded!
T:
OM:
Other customers:
BM: Sir if I understand correctly, you verbally berated her and that disabled gentleman and in fact pushed the poor man's wheelchair out of the way and demanded service.
OM: You're damned right he did and I wish I was younger because I'd knock this jerk's block off!
(other customers voice agreement)
SC: Ok forget about the teller, yeah I pushed the man out of the way, but I WAS HERE FIRST!
OM: I WAS YOU BASTARD! And everyone here knows it!
(other customers voice agreement)
SC: This is ridiculous. I'm already going to be late for work because of you people so will you just let me deposit my money please?!
BM: (with a big shit eating grin on his face) I'm sorry sir you'll have to wait, this other gentleman was here before you.
OM: And don't you forget that.
SC: This is UNFAIR. I'm reporting this bank to your corporate offices, the BBB AND the attorney general, I will NOT tolerate being treated this way! (storms out)
BM then proceeded to personally apologize to the man in the wheelchair, thank him for his service to our country and give him $25 cash on the spot for all the trouble. He also told him not to worry about SC coming back, as "I'll see to it that man will never bank here again."
An older gentleman in a wheelchair came in one day to take care of some paperwork. Since he had some forms and other information to fill out and compile, he wheeled away from the counter and over to an area he could work quietly, then he could wheel back to the counter to complete the transaction when he was done.
After finishing, the man rolled back up to an open window. This bank allows exceptions for disabled customers so the teller was perfectly happy to help out this gentleman.
This didn't apparently sit too well with the next customer at the front of the regular line. He stormed up behind the guy in the wheelchair and stared down the teller.
T = teller
SC = douchebag
BM = Branch manager
OM: Old man
SC: Excuse me I was next in line!
T: I realize that sir, but this man was actually ahead of you, he's been here almost an hour now so I want to get him taken care of and then I'll be happy to assist you.
SC: I don't think so! I'm on a work break, I don't have time for this. You need to help me NOW. If this guy's been waiting an hour then he easily wait a little longer.
OM: Excuse me son, but I've been waiting long enough and I was ahead of you.
SC: Shut up Gramps, I got here first!
T: (upset but trying to keep cool) I understand you're in a hurry sir but this man WAS here first.
OM: Just like I told you.
SC: (to OM) I said shut up! (To Teller) He left the line, that means he has to go to the back!
T: Usually that would be true sir, but we do on occasion make exceptions for disabled customers.
SC: WHY??
T: We do it as a courtesy for them, besides this gentleman is also a retired veteran.
SC: Well if you ask me, we all deserve to be treated equal and...(at this point, he grabs the handles of the guys wheelchair, pulls it back, turns it and pushes it out of the way!)...I was here first!
OM:
T:
Other people in line:
SC: Now I need to make deposits for accounts X, Y and Z.
T: Sir that man is a retired war veteran and I refuse to serve you before him!
(sounds of agreement from the other customers)
SC: Well I'm not moving from this spot until I get this done, now are you going to help me or just stand there and look stupid?
T: I'm getting the manager.
SC: Thank goodness, maybe he can give me some decent service.
(in the meantime, OM has wheeled himself back up to the counter)
OM: Now listen here you son of a bitch...
(SC is about to respond but the manager walks up)
M: What seems to be going on here??
SC: Your teller here is rude and does not understand common courtesy! I want her reprimanded!
T:
OM:
Other customers:
BM: Sir if I understand correctly, you verbally berated her and that disabled gentleman and in fact pushed the poor man's wheelchair out of the way and demanded service.
OM: You're damned right he did and I wish I was younger because I'd knock this jerk's block off!
(other customers voice agreement)
SC: Ok forget about the teller, yeah I pushed the man out of the way, but I WAS HERE FIRST!
OM: I WAS YOU BASTARD! And everyone here knows it!
(other customers voice agreement)
SC: This is ridiculous. I'm already going to be late for work because of you people so will you just let me deposit my money please?!
BM: (with a big shit eating grin on his face) I'm sorry sir you'll have to wait, this other gentleman was here before you.
OM: And don't you forget that.
SC: This is UNFAIR. I'm reporting this bank to your corporate offices, the BBB AND the attorney general, I will NOT tolerate being treated this way! (storms out)
BM then proceeded to personally apologize to the man in the wheelchair, thank him for his service to our country and give him $25 cash on the spot for all the trouble. He also told him not to worry about SC coming back, as "I'll see to it that man will never bank here again."
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