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Since my tales seem to be fairly amusing to at least a handful of people, I'll post a few more:
But I was on my way!
A few years back, we were having a hard time getting our insureds to pay their bills on time. It wasn't just an epidemic with the agency I worked for but company wide. So Corporate decided we were going to implement a new thing. Not only we were going to send out late payment, laspe and cancel letters were we now going to call for each letter we sent out.
Of course that was my job. Sometimes it was really an OOOPS. Most of the time I was calling the same people every single month. I felt like a baby sitter. Once I called, I made a note in their account as to what number I called and if I left a voice mail or not. So before each person's policy lapsed or cancelled they would have at least 3 phone calls and 3 letters.
One girl was notorious for having her policy cancel every couple of months. One day I called her and left her a voice mail stating we needed payment of $XXX.xx before March 3rd (or whatever) or her policy would lapse for non payment. I called her again after we didn't get the payment and told her her policy was out of force.
May 25th (or later date), I get a phone call from her. She'd just been in an accident. I know she's been cancelled, but in the event she payed by phone I pull up her account. Sure as shit, it's still out of force for the last 2 MONTHS. I tell her, no policy no coverage. She claims she never got the letters in the mail, and never got the voice mails
, so I have her verify her address and phone number. Not suprisingly, nothing had changed.
She begs and pleads to have us cover the accident because in her words, "She was on her way to reinstate her policy."
What are you doing here?
Another Midwest story: I used to go to an "alternative/goth" dance club where some, uh, very alternative fetishs are on proud display. They even have a "stage" show, very niche. It was a place I went on a regular basis, so no biggie I love that place.
One night, I'm out with a group of friends at this club dancing and having a good time. I'm dressed in knee high boots, fishnets, the total opposite from what I looked like at work. I'm at the bar taking a birthday shot and being loud among my group of friends when I get a tap on the shoulder. I thought it was going to be a friend handing me a drink, but when I turned around, there stood Mrs. I-just-had-an-accident-with-no-insurance. And it was the day after I told her she wasn't covered.
All I could say was, "I hope you didn't drive here."
Twenty Oh Two
We had a woman who had an issue with her bill. I had to go back a few years in order to show her were things were going wrong. Instead of using the year Two-thousand-(and)-two, she kept using Twenty-oh-two or Twenty-oh-one. Which I thought were monetary amounts. I don't care how you pronounce the year, but if you're dealing with $ values, don't be a asshat and state the year as a dollar value. That conversation took a good hour.
SC: Forget about Twenty-oh-two. I'm talking about Twenty-oh-four.
Me: Where are you getting those amounts?
SC: Which amounts?
Me: Twenty-oh-two and Twenty-oh-four.
SC: Forget about Twenty-oh-two. I'm talking about Twenty-oh-four.
Me: Where are you getting those amounts?
*this is the song that never ends... yes it goes on and on my friend...*
Lions! And Tigers and Deers OH MY!
Insd= Insured
Drvr= driver
The best claim I ever had was for an auto accident. The report read like this:
Insd driving home from work. Insured hit deer. Deer did not have insurance.
Injuries: None
Damage: Front panel drvr
Fatalites: Deer
The next morning there was a voice mail for my boss that had me in tears. The insured SWORE up and down that my boss told him that if the deer did not have insurance, that deductible wouldn't apply to that claim!
But I was on my way!
A few years back, we were having a hard time getting our insureds to pay their bills on time. It wasn't just an epidemic with the agency I worked for but company wide. So Corporate decided we were going to implement a new thing. Not only we were going to send out late payment, laspe and cancel letters were we now going to call for each letter we sent out.
Of course that was my job. Sometimes it was really an OOOPS. Most of the time I was calling the same people every single month. I felt like a baby sitter. Once I called, I made a note in their account as to what number I called and if I left a voice mail or not. So before each person's policy lapsed or cancelled they would have at least 3 phone calls and 3 letters.
One girl was notorious for having her policy cancel every couple of months. One day I called her and left her a voice mail stating we needed payment of $XXX.xx before March 3rd (or whatever) or her policy would lapse for non payment. I called her again after we didn't get the payment and told her her policy was out of force.
May 25th (or later date), I get a phone call from her. She'd just been in an accident. I know she's been cancelled, but in the event she payed by phone I pull up her account. Sure as shit, it's still out of force for the last 2 MONTHS. I tell her, no policy no coverage. She claims she never got the letters in the mail, and never got the voice mails
, so I have her verify her address and phone number. Not suprisingly, nothing had changed. She begs and pleads to have us cover the accident because in her words, "She was on her way to reinstate her policy."
What are you doing here?
Another Midwest story: I used to go to an "alternative/goth" dance club where some, uh, very alternative fetishs are on proud display. They even have a "stage" show, very niche. It was a place I went on a regular basis, so no biggie I love that place.
One night, I'm out with a group of friends at this club dancing and having a good time. I'm dressed in knee high boots, fishnets, the total opposite from what I looked like at work. I'm at the bar taking a birthday shot and being loud among my group of friends when I get a tap on the shoulder. I thought it was going to be a friend handing me a drink, but when I turned around, there stood Mrs. I-just-had-an-accident-with-no-insurance. And it was the day after I told her she wasn't covered.
All I could say was, "I hope you didn't drive here."
Twenty Oh Two
We had a woman who had an issue with her bill. I had to go back a few years in order to show her were things were going wrong. Instead of using the year Two-thousand-(and)-two, she kept using Twenty-oh-two or Twenty-oh-one. Which I thought were monetary amounts. I don't care how you pronounce the year, but if you're dealing with $ values, don't be a asshat and state the year as a dollar value. That conversation took a good hour.
SC: Forget about Twenty-oh-two. I'm talking about Twenty-oh-four.
Me: Where are you getting those amounts?
SC: Which amounts?
Me: Twenty-oh-two and Twenty-oh-four.
SC: Forget about Twenty-oh-two. I'm talking about Twenty-oh-four.
Me: Where are you getting those amounts?
*this is the song that never ends... yes it goes on and on my friend...*
Lions! And Tigers and Deers OH MY!
Insd= Insured
Drvr= driver
The best claim I ever had was for an auto accident. The report read like this:
Insd driving home from work. Insured hit deer. Deer did not have insurance.
Injuries: None
Damage: Front panel drvr
Fatalites: Deer
The next morning there was a voice mail for my boss that had me in tears. The insured SWORE up and down that my boss told him that if the deer did not have insurance, that deductible wouldn't apply to that claim!
)-welcome to Wisconsin-it's too cold to care 
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