Here's a little gem I felt was good enough to share.
I should go into some background info before getting into the juicy stuff. Our store has a policy called B.O.B - Bottom of Basket. If a customer has something left over in their basket/cart, we should point it out and ask "Do you plan on purchasing that?" or something along those lines. It's supposed to reduce shrink (lost profits) and shoplifting. Usually, they'll say no and hand it to us to toss into the backshop cart.
Also, around this time we had a kiosk outside the store with corn in it, and a bin so you could husk your corn here at the store before you bought it. Our customers seem to like it, so we try to put it out there as often as we can.
About a half hour before we closed this old SC pulled into my lane and started unloading her cart. It looked like it was going to be a smooth transaction....but when is it ever really one?
I notice she has two husked and one clean ears of corn in the child seat part of her cart. I ask her if she is interested in them. Here's where the fun begins.
Me: Well, me.
CL: Corn Lady
D: My floor manager on duty at the time.
Me: Ma'am, do you want that corn in your basket?
CL: Oh, yes, I almost forgot about them.
Me ... (waiting for her to hand them to me)
CL: ...
Me: Could I have them so I can ring them up?
CL: Oh, I'm not paying for them, I found them.
Me:
I'm sorry?
CL: I found them in this cart when I nabbed it. I want them for free.
Me: I can't give them to you for free. I don't have the power to give away free product.
CL: I shouldn't have to pay for them. I found them.
Me: I'm sorry, but I can't give them away for free.
CL: But I found them!
Me: Ma'am, if this was one of the carts outside then the corn might not even be consumable.
CL: Get me your manager!
I flipped on my light at my lane, and D came over within a couple of minutes (around which time the customer was asking what the blinky light does)
D: What seems to be the problem?
CL: I want this corn!
D: That's....not much of a problem...(gives me an odd look) Let me ring it up. (holds hand out for the corn)
CL: NO! I want it for free! I found it! Why don't you people get that?
D: (under her breath) So this is the problem...( a little louder) We can't just give this to you.
CL: Why NOT?!? I told you, I found it!
D: You are in a store, ma'am. When you shop, you look for things. You find them. That's how shopping works. If we gave away everything for free because people found them, we'd be out of business.
CL: But they were in my cart when I got here!
D: Where was the cart?
CL: In the parking lot.
D: In the sun?
CL: Yes.
D: Then the seagulls could have been at it, or the pigeons, or whomever had the cart before you. It's not safe to eat anymore. We'll have to throw it away.
CL: Why do that when I can have it?
D: Because you'll end up getting sick.
CL: I don't care! I found it, I should get it for free!
Lather, rinse, repeat until closing (at 10) until she finally gets the hint, gives the corn to my boss, and leaves with the rest of her groceries, stomping and whining all the way.
Some people....
I should go into some background info before getting into the juicy stuff. Our store has a policy called B.O.B - Bottom of Basket. If a customer has something left over in their basket/cart, we should point it out and ask "Do you plan on purchasing that?" or something along those lines. It's supposed to reduce shrink (lost profits) and shoplifting. Usually, they'll say no and hand it to us to toss into the backshop cart.
Also, around this time we had a kiosk outside the store with corn in it, and a bin so you could husk your corn here at the store before you bought it. Our customers seem to like it, so we try to put it out there as often as we can.
About a half hour before we closed this old SC pulled into my lane and started unloading her cart. It looked like it was going to be a smooth transaction....but when is it ever really one?
I notice she has two husked and one clean ears of corn in the child seat part of her cart. I ask her if she is interested in them. Here's where the fun begins.
Me: Well, me.
CL: Corn Lady
D: My floor manager on duty at the time.
Me: Ma'am, do you want that corn in your basket?
CL: Oh, yes, I almost forgot about them.
Me ... (waiting for her to hand them to me)
CL: ...
Me: Could I have them so I can ring them up?
CL: Oh, I'm not paying for them, I found them.
Me:

CL: I found them in this cart when I nabbed it. I want them for free.
Me: I can't give them to you for free. I don't have the power to give away free product.
CL: I shouldn't have to pay for them. I found them.
Me: I'm sorry, but I can't give them away for free.
CL: But I found them!
Me: Ma'am, if this was one of the carts outside then the corn might not even be consumable.
CL: Get me your manager!
I flipped on my light at my lane, and D came over within a couple of minutes (around which time the customer was asking what the blinky light does)
D: What seems to be the problem?
CL: I want this corn!
D: That's....not much of a problem...(gives me an odd look) Let me ring it up. (holds hand out for the corn)
CL: NO! I want it for free! I found it! Why don't you people get that?
D: (under her breath) So this is the problem...( a little louder) We can't just give this to you.
CL: Why NOT?!? I told you, I found it!
D: You are in a store, ma'am. When you shop, you look for things. You find them. That's how shopping works. If we gave away everything for free because people found them, we'd be out of business.
CL: But they were in my cart when I got here!
D: Where was the cart?
CL: In the parking lot.
D: In the sun?
CL: Yes.
D: Then the seagulls could have been at it, or the pigeons, or whomever had the cart before you. It's not safe to eat anymore. We'll have to throw it away.
CL: Why do that when I can have it?
D: Because you'll end up getting sick.
CL: I don't care! I found it, I should get it for free!
Lather, rinse, repeat until closing (at 10) until she finally gets the hint, gives the corn to my boss, and leaves with the rest of her groceries, stomping and whining all the way.

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