Not really a CUSTOMER, but I couldn't think of another place to put it.
Heck, she wasn't even sucky. Just asking me for something that we are never gonna do.
L = Lady on the phone.
Me = .... I'm sure you've figured it out by now
Phone rings:
Me: "<spiel>"
L: "Can I speak with a manager?"
Me: "A manager? One sec."
*Put lady on hold, hit intercom, page manager... no response. Go back to lady*
Me: "I'm sorry, they don't seem to be available. Can I take a message and have them call you back?"
L: "Sure this is <name> from <some children's science center>, my number is <blah> and I wanted to know if you guys would be will to donate any 5 or 6 pound balls to us for an event that we're holding."
*I pause for a second, and think about saying "we're not interested", but decided against it.* (Reason why I would do this, to come)
Me: "Ok, I'll pass on the message, thank you."
Now, the last time someone called about us making a donation, I forwarded the call. Afterwards the GM told me (in a sarcastic tone) "Hey, next time that someone calls about us making a "donation"... tell them to go **** themselves." (he's very "straight-forward" when he talks lol)
That's why I thought about saying "we're not interested"... but I didn't want to do that and have her go off about how I wasn't "qualified" to make that decision... instead I just tossed the message in the trash after I hung up. (I got about as far as writing down her phone number)
Sorry, but, that's one message they aren't going to receive. Besides, they never would have called you back anyway.
Heck, she wasn't even sucky. Just asking me for something that we are never gonna do.
L = Lady on the phone.
Me = .... I'm sure you've figured it out by now

Phone rings:
Me: "<spiel>"
L: "Can I speak with a manager?"
Me: "A manager? One sec."
*Put lady on hold, hit intercom, page manager... no response. Go back to lady*
Me: "I'm sorry, they don't seem to be available. Can I take a message and have them call you back?"
L: "Sure this is <name> from <some children's science center>, my number is <blah> and I wanted to know if you guys would be will to donate any 5 or 6 pound balls to us for an event that we're holding."
*I pause for a second, and think about saying "we're not interested", but decided against it.* (Reason why I would do this, to come)
Me: "Ok, I'll pass on the message, thank you."
Now, the last time someone called about us making a donation, I forwarded the call. Afterwards the GM told me (in a sarcastic tone) "Hey, next time that someone calls about us making a "donation"... tell them to go **** themselves." (he's very "straight-forward" when he talks lol)
That's why I thought about saying "we're not interested"... but I didn't want to do that and have her go off about how I wasn't "qualified" to make that decision... instead I just tossed the message in the trash after I hung up. (I got about as far as writing down her phone number)
Sorry, but, that's one message they aren't going to receive. Besides, they never would have called you back anyway.
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