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Good god what a weekend. Two 8.5 hour shifts, back to back callers the whole time. Here's one of my winners, the Courteous Potty-Mouth.
Me - Thank you for calling *****, how can I help you?
CPM - Can I swear at you?
(Now there's a great way to start a call)
Me - I'd rather you didn't...
CPM - Well that's how it's going to be. My **** receivers are *** down. I want you to get these **** things working right now!
(Now after almost 2 years at this company I call Hell, I've seen some amazing screwups. I don't even bat an eyelash when folks vent at the company through me)
Me - Okay I'm sorry to hear that and I'll do my best to assist you.
CPM - You'd better get these **** receivers working right now or I'm going to **** (insert name of competition)
Me - Ok are you infront of your receivers right now?
CPM - Yes. Is this call being recorded?
Me - It can be.
CPM - Good. Maybe someone will actually do something now.
Me - Well swearing at me isn't going to get this done any faster.
CPM - Well you will get this done you bastard!
(Oh no no no. He made it personal, and there's a line you just don't cross with me
)
Me - Alright sir, that's uncalled for. (very stern gloves-off tone)
CPM - ... I'm calling competition now. *click*
Coward. If he'd kept it up I'd have told him off, consequences be damned. "Sir do you stand on your head when you go to the bathroom?"
Me - Thank you for calling *****, how can I help you?
CPM - Can I swear at you?
(Now there's a great way to start a call)
Me - I'd rather you didn't...
CPM - Well that's how it's going to be. My **** receivers are *** down. I want you to get these **** things working right now!
(Now after almost 2 years at this company I call Hell, I've seen some amazing screwups. I don't even bat an eyelash when folks vent at the company through me)
Me - Okay I'm sorry to hear that and I'll do my best to assist you.
CPM - You'd better get these **** receivers working right now or I'm going to **** (insert name of competition)
Me - Ok are you infront of your receivers right now?
CPM - Yes. Is this call being recorded?
Me - It can be.
CPM - Good. Maybe someone will actually do something now.
Me - Well swearing at me isn't going to get this done any faster.
CPM - Well you will get this done you bastard!
(Oh no no no. He made it personal, and there's a line you just don't cross with me
)Me - Alright sir, that's uncalled for. (very stern gloves-off tone)
CPM - ... I'm calling competition now. *click*
Coward. If he'd kept it up I'd have told him off, consequences be damned. "Sir do you stand on your head when you go to the bathroom?"
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