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I know everyone says SC= sucky customer but for this thread im using SC as a referance to Scary Customers. And also this was just more of a vibe i got from the guy....rare that anyone makes me nervouse.
Anywayz im working a normal shift in major home fashions, going pretty slow since its a new addition and the word is still getting out when i get a call from a sister store nearby.
Me: me
SSA: Sister Store Associate
ME: Major home fashions ** speaking
SSA:Hi this is ** from **. I have a customer here wishing to purchase a twin sized mattress and boxspring and take it home today. We are out of stock and i was wondereing if you have some?
Me: They dont want it delivered eh? well we got got about 5 of them. send em on over.
Most of our stuf is handled through a depot and via delivery but we do have some models in stock in our stockroom. We actually had tonnes of these mattresses and boxsprings. And after this conversation i go into our stockroom and load up a mattress and boxspring so when the customers arrive it will be ready to go. Yay wont they be happy? *sigh*
30 min or so later a mid 40 couple shows up and i greet them. The husband is a partially balding man without a smile on his face and obviouse he has a 'no shit' attitude
Me: Hi! here for the twin?
SC: Yes. Both of them.
Me: Both? i was only told about one. But i have enough so no problem.
SC: Good. After the gitrl at the other store talked to you they told us that a bedframe is sold seperatly, we would like two of those as well.
(uh oh no one told me a damn thing about them needing bedframes, which is common since its a new area and people sometimes forget this fact. i had assumed they already had some since it wasnt mentioned and....uh...wr dont carry them in stock...)
Me: Umm yah im sorry sir we dont have any bedframes in stock, i only checked for what was asked in the earlier phone conversation.
SC: Well im going to need two anywayz. What kind of deal can you give us since we are buying two?
Me: We dont have any sales going on on this model sir. (by the way they wanted the CHEAPEST MODEL we have in the first place)
SC: Well when the sales DO happen its usually 25-30% off the regular price. So how about instead of me coming back for a price adjustment later lets get the price RIGHT the first time.
This is when i kinda get nervouse....im a large guy but im not *tough*. I am when i need to be but this guy had that edge in his voice and that demeanor that gave me some chills. This is around when the vibe gets really strong.
Me: Sir i cant barter with these prices.
SC: How about you go ask your manager for me ok?
*call manager, she says "no that bed doesnt even go on sale ever its our cheapest model"*
Me: Im sorry Sir this model doesnt go on sale and i cant give you a deal on the price.
SC: Really....
At this point he stares at me and has his lips tight together. His body is tense and his face turning a mild shade of red.....the thought crosses my mind that he may even jump me right now. He stands like this for a good minute as im gettin more and more edgy and i finally say.
Me: Sir if you need me i will be in home electronics.
Gah! it sounds like a normal annoyed SC but damn....the man scared me :P had to vent that a bit heh. After i left him and his wife left and i HOPE they dont come back. I hate when people come in expecting a deal on stuff just couse they want it and their so special.....bleh
Anywayz im working a normal shift in major home fashions, going pretty slow since its a new addition and the word is still getting out when i get a call from a sister store nearby.
Me: me
SSA: Sister Store Associate
ME: Major home fashions ** speaking
SSA:Hi this is ** from **. I have a customer here wishing to purchase a twin sized mattress and boxspring and take it home today. We are out of stock and i was wondereing if you have some?
Me: They dont want it delivered eh? well we got got about 5 of them. send em on over.
Most of our stuf is handled through a depot and via delivery but we do have some models in stock in our stockroom. We actually had tonnes of these mattresses and boxsprings. And after this conversation i go into our stockroom and load up a mattress and boxspring so when the customers arrive it will be ready to go. Yay wont they be happy? *sigh*
30 min or so later a mid 40 couple shows up and i greet them. The husband is a partially balding man without a smile on his face and obviouse he has a 'no shit' attitude
Me: Hi! here for the twin?
SC: Yes. Both of them.
Me: Both? i was only told about one. But i have enough so no problem.
SC: Good. After the gitrl at the other store talked to you they told us that a bedframe is sold seperatly, we would like two of those as well.
(uh oh no one told me a damn thing about them needing bedframes, which is common since its a new area and people sometimes forget this fact. i had assumed they already had some since it wasnt mentioned and....uh...wr dont carry them in stock...)
Me: Umm yah im sorry sir we dont have any bedframes in stock, i only checked for what was asked in the earlier phone conversation.
SC: Well im going to need two anywayz. What kind of deal can you give us since we are buying two?
Me: We dont have any sales going on on this model sir. (by the way they wanted the CHEAPEST MODEL we have in the first place)
SC: Well when the sales DO happen its usually 25-30% off the regular price. So how about instead of me coming back for a price adjustment later lets get the price RIGHT the first time.
This is when i kinda get nervouse....im a large guy but im not *tough*. I am when i need to be but this guy had that edge in his voice and that demeanor that gave me some chills. This is around when the vibe gets really strong.
Me: Sir i cant barter with these prices.
SC: How about you go ask your manager for me ok?
*call manager, she says "no that bed doesnt even go on sale ever its our cheapest model"*
Me: Im sorry Sir this model doesnt go on sale and i cant give you a deal on the price.
SC: Really....
At this point he stares at me and has his lips tight together. His body is tense and his face turning a mild shade of red.....the thought crosses my mind that he may even jump me right now. He stands like this for a good minute as im gettin more and more edgy and i finally say.
Me: Sir if you need me i will be in home electronics.
Gah! it sounds like a normal annoyed SC but damn....the man scared me :P had to vent that a bit heh. After i left him and his wife left and i HOPE they dont come back. I hate when people come in expecting a deal on stuff just couse they want it and their so special.....bleh
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