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...where we stop NOBODY KNOWS!!!!!
I was filling in for a co-worker who went to lunch and I had this lovely experience.
Background...I work for a company that provides services for members. I work with the contractors that provide those services. 98.2% (don't ask) of our contractors are just that - contractors - we are only an aspect of their business. I don't handle the other side of their business - except for one contractor. Our office also handles their private calls. This company used to do private towaways...meaning if you were parked somewhere on a private or business lot and you weren't supposed to be there - its possible that this company towed you. However, they no longer do such calls.
ME: Lovely lady dispatcher
SC: uh. duh.
ME: ********* towing how may I assist you?
SC: I was calling to see if you have a blue nissan on your lot. It was...
ME: (yeah, I cut her off because why make her waste her breath) We no longer do towaways. The number to the tow desk is ******* they will know where your vehicle is. (When a vehicle is towed away it HAS to be reported to the local police department - no ifs, ands, or buts)
SC: Okay, thank you.
A few minutes later...
ME: *greeting*
SC: Yeah, I called that number you gave me and she told me you are a liar.
ME:
No quicker way to get me on the defensive and completely uncooperative than to insult me even if its not what you are saying yourself. I repeat the number to make sure she heard it right and she had the right number.
ME: I'm sorry ma'am, but I have been giving that number out for a long time and have never had an issue with it. THat is the only number that I know. If your vehicle was towed away, they would have record of it.
SC: SO, you didn't tow my car?
ME: No, we don't do that any more.
SC: So, you don't tow cars?
ME: Not private towaways. We no longer tow from streets or alleyways.
SC: It wouldn't have been an alley way - it was a parking lot of an apartment complex.
ME: We don't do private lots or businesses either.
SC: So, you don't tow cars?
ME: We DO tow cars, just not towaways.
SC: So, why does it say "towing" in the phone book? (the name of the company also contains the name of the city in it) How do I get a hold of ******* towing?
ME: This is ******** towing. We tow cars but not towaways.
SC: SO, you don't tow cars?
ME: We DO, just....
SC: If you don't tow why does it say "towing" in the phone book?
wash. rinse. repeat. I swear for at least 2 minutes.
Finally, I get her to hear the words that were coming out of my mouth with a long and extremely unecessary explanation about the facets of how the business of this company is maintained....i.e. *** members and customers who call in and request towing but not private towaways - blah blah blah yada yada yada -
SC: Oh. Okay. Then I have to call that number you gave me?
ME: Yes, if they don't cooperate with you, I do not know what to tell you because that is the number I've dealt with since I've worked here.
SC: Okay. Bye.
ME: (*THANK HOLY GOD!*) bye.
Owie.
I was filling in for a co-worker who went to lunch and I had this lovely experience.
Background...I work for a company that provides services for members. I work with the contractors that provide those services. 98.2% (don't ask) of our contractors are just that - contractors - we are only an aspect of their business. I don't handle the other side of their business - except for one contractor. Our office also handles their private calls. This company used to do private towaways...meaning if you were parked somewhere on a private or business lot and you weren't supposed to be there - its possible that this company towed you. However, they no longer do such calls.
ME: Lovely lady dispatcher
SC: uh. duh.
ME: ********* towing how may I assist you?
SC: I was calling to see if you have a blue nissan on your lot. It was...
ME: (yeah, I cut her off because why make her waste her breath) We no longer do towaways. The number to the tow desk is ******* they will know where your vehicle is. (When a vehicle is towed away it HAS to be reported to the local police department - no ifs, ands, or buts)
SC: Okay, thank you.
A few minutes later...
ME: *greeting*
SC: Yeah, I called that number you gave me and she told me you are a liar.
ME:
No quicker way to get me on the defensive and completely uncooperative than to insult me even if its not what you are saying yourself. I repeat the number to make sure she heard it right and she had the right number.
ME: I'm sorry ma'am, but I have been giving that number out for a long time and have never had an issue with it. THat is the only number that I know. If your vehicle was towed away, they would have record of it.
SC: SO, you didn't tow my car?
ME: No, we don't do that any more.
SC: So, you don't tow cars?
ME: Not private towaways. We no longer tow from streets or alleyways.
SC: It wouldn't have been an alley way - it was a parking lot of an apartment complex.
ME: We don't do private lots or businesses either.
SC: So, you don't tow cars?
ME: We DO tow cars, just not towaways.
SC: So, why does it say "towing" in the phone book? (the name of the company also contains the name of the city in it) How do I get a hold of ******* towing?
ME: This is ******** towing. We tow cars but not towaways.
SC: SO, you don't tow cars?
ME: We DO, just....
SC: If you don't tow why does it say "towing" in the phone book?
wash. rinse. repeat. I swear for at least 2 minutes.
Finally, I get her to hear the words that were coming out of my mouth with a long and extremely unecessary explanation about the facets of how the business of this company is maintained....i.e. *** members and customers who call in and request towing but not private towaways - blah blah blah yada yada yada -
SC: Oh. Okay. Then I have to call that number you gave me?
ME: Yes, if they don't cooperate with you, I do not know what to tell you because that is the number I've dealt with since I've worked here.
SC: Okay. Bye.
ME: (*THANK HOLY GOD!*) bye.
Owie.
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