Let's give me the info I need please???

[monolayth]

I am now working at a place that provides emergency roadside assistance. I take calls from nebraska, noth dakota, iowa, and mostly michigan right now.

First off one thing I must say. Please know where you are. It may sound silly me requesting it but seriously.

Just tow me guy
I got a call yesterday with someone wanting me to send someone to tow his vehicle. He did not say hi hello or give me his name. He just gave me his address and wanted service sent out that second. He did not seem to understand why I had to take his name and and where he wants it towed to. I do love that I was the most sweet to him when I was taking his informaton, and how that upset him. lol. "let me verify that information" was a sweet thing to say with that call seeing as he did not want to be on the phone with me.

who needs a location?
Today I recived a call from some guy trying to tell me he thinks he might have run out of gas, or his battery was dying. and he wanted to know how long it was going to take for service to get there before he gave me his location. (at this point I had no idea of anything not even what state he was is)

I was wanting to know where his location was and every time he opened his mouth he gave me a diffrent location. I kept asking if he was at a buisness. He kept telling me yes but would not give me the name of said buisness. I finally had to get someone else on the line to figure out where he was. Also comming out of his mouth every 15 seconds was him requesting to know how long till service arrived. (turns out he was at a golf corse)



I hate that towing company
And what was lovely was yesterday night I recieved a call from a guy who seemed to go on and on about how much he hated a certin towing service. To the tune of he has a rant about it everytime I asked any question. Such as what is your name or what year is that vehicle. That call lasted forever, and at the end of it I found out that is was supposed to be the towing company he very muchly hated coming out and towing him. (I was nice and changed to a back up)



hang up please!
This morning I had a lovely fellow, he seemed nice and all, gave me his info with no fight and no ranting. Why am I writing about him now you ask? Because at this place I am never allowed to hang up on them. Even if the call is complete, I cannot hang up on him. Or so the trainers have told us. thsi gentleman after the call was over decided to not turn off his cell no, he just put it in his pocket. thanks, I really wanted to hear that. after 5 mins I got the balls and hung up. i probably should have earlier. but hey.

[friendofjimmyk]

Welcome to my hell! Oh wait, we're in the same hell!!!!

[greensinestro]

I hate that towing company
And what was lovely was yesterday night I recieved a call from a guy who seemed to go on and on about how much he hated a certin towing service. To the tune of he has a rant about it everytime I asked any question. Such as what is your name or what year is that vehicle. That call lasted forever, and at the end of it I found out that is was supposed to be the towing company he very muchly hated coming out and towing him. (I was nice and changed to a back up)



[.

Wow! In the amount of time it takes any customer to rant and carry on, calls like this could be cut in half if they would simply cut to the chase and give you the information you need. I've actually told customers this, in a polite tone, that their problem could have been solved in the same amount of time it took them to preach to me.

[Primer]

I can relate to the guy who did not want a particular towing company to come out. About 15 years ago I had to call for a tow. When the guy arrived, he sat in his truck for a good 10 minutes looking at me like I was supposed to hook the car up myself. He did not want directions to where I needed to go, and he took several very wrong turns before I cut him short and had him stop at my patents' which was much closer than what I really needed. I immediately went in and called the "automobile club" and complained about him, and told them that if he came back, I would just send him away, and request somebody else.

I really don't think I was sucky about it. One of my friends had the same experience with the same driver a few months beforehand (friend recognized the driver).

[monolayth]

Primer,

I have no problems about not wanting a specific tow place. I was just complaining about how he felt he had to tell me 50 times. I understood and wrote it in the notes the first time.

[Gothicsmurf]

who needs a location?

That's me. I'm not a sign driver, I'm a sight driver (turn by the McDonalds across from the Grocery store).

That being said, sometimes people don't know where they are. I had run out of gas (.25 miles from the gas station! Damn traffic!)

I was able to tell the driver where I was. I'm off Exit Number 3 in X city the street sign says Maple. I took the first right off the ramp, since I was going east, a right would be facing south.

They asked the nearest cross street. Uh. No clue. It's a good block away. I'm in a city that I'm not familiar with save for I shouldn't be here after dark alone. It's the middle of winter and I'm in stiletto heels*. On ice. In the dark. It's raining. Did I mention I'm standing outside? On ice. In stiletto heels. In the dark. In a bad part of town. There is only one exit 3 off this highway, there is only one X city in this state and there is only one Maple street in this particular city.


*Normally I keep extra shoes in my car, but there was an emergency and had been used the day before and only made it to the front door.