Ladies and gentlemen, I give you the two dumbest customers in two years of rental service. Enjoy.
SC: In this case, the "S" stands for Stupid
Me: Your friendly neighborhood rental clerk
**Phone rings**
Me: (Name of business), this is Catylist.
SC: Hi. I'd like to know what is takes to rent a generator.
Me: Okay. We have a 3000 Watt for 30 dollars or a 6000 watt for 55 dollars.
SC: Um. I don't really know what I need. I was just told to get one for (Local University Group).
Me. Okay. Well you will need a local drivers licence, a truck or van, and a 25 dollar deposit. This deposit covers cleaning and damage but not gas.
SC: Gas? This is an [I]electrical/I] generator, correct?
Me: **Muffled snorting sounds.**
She ended up not getting it when she found out it made noise.
Next up, a nice old gentleman and his wife rent a trencher. Everything is hunky dory until they come back. As I and the wife are walking across the parking lot I hear "It's stuck." This is never a good sign.
On the end of the trailer is what is called a "pivot jack" in my neck of the woods. It is a tiny wheel on a pole with a crank on it that can lift the hitch up and down and roll the trailer around when it is not on a truck. There is a pin that can be pulled so that the pole rotates 90 degrees to get it out of the way when the trailer is hitched. Check out http://en.wikipedia.org/wiki/Trailer_%28vehicle%29 and look at the first two pictures to see what I mean.
Well, obviously I wouldn't have gone through all of the above explanations if he hadn't driven down the highway with the jack down. The steel pin had been bent as the jack drug on the ground, the inside of the pole was a loose pile of greasy gears, and about a quarter of an inch had been shaved off of the little plastic wheel as it ground away on the street. It took me about three seconds to figure out how he had broken it and less than a minute to convince him he had broken it. His response:
"Oh. I thought it felt like something was dragging. And people were honking and waving at me the whole way here."

So he turned out to be a dear who had no problems with me keeping his deposit. He was upset for a few minutes because he thought we weren't going to be able to unhitch the trailer. (Solution: drive 3000 pound machine off of trailer, lift and move trailer by hand) I guess everything turned all right in the end.
SC: In this case, the "S" stands for Stupid
Me: Your friendly neighborhood rental clerk
**Phone rings**
Me: (Name of business), this is Catylist.
SC: Hi. I'd like to know what is takes to rent a generator.
Me: Okay. We have a 3000 Watt for 30 dollars or a 6000 watt for 55 dollars.
SC: Um. I don't really know what I need. I was just told to get one for (Local University Group).
Me. Okay. Well you will need a local drivers licence, a truck or van, and a 25 dollar deposit. This deposit covers cleaning and damage but not gas.
SC: Gas? This is an [I]electrical/I] generator, correct?
Me: **Muffled snorting sounds.**
She ended up not getting it when she found out it made noise.
Next up, a nice old gentleman and his wife rent a trencher. Everything is hunky dory until they come back. As I and the wife are walking across the parking lot I hear "It's stuck." This is never a good sign.
On the end of the trailer is what is called a "pivot jack" in my neck of the woods. It is a tiny wheel on a pole with a crank on it that can lift the hitch up and down and roll the trailer around when it is not on a truck. There is a pin that can be pulled so that the pole rotates 90 degrees to get it out of the way when the trailer is hitched. Check out http://en.wikipedia.org/wiki/Trailer_%28vehicle%29 and look at the first two pictures to see what I mean.
Well, obviously I wouldn't have gone through all of the above explanations if he hadn't driven down the highway with the jack down. The steel pin had been bent as the jack drug on the ground, the inside of the pole was a loose pile of greasy gears, and about a quarter of an inch had been shaved off of the little plastic wheel as it ground away on the street. It took me about three seconds to figure out how he had broken it and less than a minute to convince him he had broken it. His response:
"Oh. I thought it felt like something was dragging. And people were honking and waving at me the whole way here."

So he turned out to be a dear who had no problems with me keeping his deposit. He was upset for a few minutes because he thought we weren't going to be able to unhitch the trailer. (Solution: drive 3000 pound machine off of trailer, lift and move trailer by hand) I guess everything turned all right in the end.
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