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Zyanya's post reminded me of this story from when I worked at a home improvement store.
This guy comes in one day and wants some foam rubber pads. We don't carry them. I inform him of this and he goes off on the typical SC rant of "you should carry it simply because I need it right now!" Eventually he calms down, sorta-kinda and in a fairly reasonable tone asks where he could find some. Like it's my responsibility to know. Luckily I do know and I'm feeling generous, so I tell him: "Go to either Fred Meyer or JoAnn Fabric. I recommend JoAnn's because they're closer to our store and have more selection."
Oh. My. Gosh.
You would've thought I'd asked him to hook his manparts up to a set of jumper cables! I got this 15 minute RANT on how stupid I was and how could I reasonably expect him to go to ::gasp:: JoAnn's???
I'm like, Ooookaaaay then, "Well, Fred Meyer has a fair selection maybe that would be a better choice?" Now he's just plain screaming at me about how lousy the store was, how sucky my customer service skills were, and that I should personally go to corporate and tell them that we needed to start selling foam rubber pads because he neeeedsss them, and that I should then be fired for being a bad employee.
Whatever, dude. I have one more recommendation. How about a long walk off a short dock.
This guy comes in one day and wants some foam rubber pads. We don't carry them. I inform him of this and he goes off on the typical SC rant of "you should carry it simply because I need it right now!" Eventually he calms down, sorta-kinda and in a fairly reasonable tone asks where he could find some. Like it's my responsibility to know. Luckily I do know and I'm feeling generous, so I tell him: "Go to either Fred Meyer or JoAnn Fabric. I recommend JoAnn's because they're closer to our store and have more selection."
Oh. My. Gosh.
You would've thought I'd asked him to hook his manparts up to a set of jumper cables! I got this 15 minute RANT on how stupid I was and how could I reasonably expect him to go to ::gasp:: JoAnn's???
I'm like, Ooookaaaay then, "Well, Fred Meyer has a fair selection maybe that would be a better choice?" Now he's just plain screaming at me about how lousy the store was, how sucky my customer service skills were, and that I should personally go to corporate and tell them that we needed to start selling foam rubber pads because he neeeedsss them, and that I should then be fired for being a bad employee.
Whatever, dude. I have one more recommendation. How about a long walk off a short dock.
Eric the Grey
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