I had a call come in that was missing some pertinent pieces of information...such as an address. In order to send a service truck out, this is kind of important, what we had was not valid.
I called our member and she was unsure of the address so she told me to hold on and she'd put an associate from Walgreens on the phone.
Okay. No problem.
I can only describe this associate as sounding like Speedy Gonzales on Meth. She jumps on the phone and I begin to ask her a question and was immediately cut off by this woman who had a thick spanish accent talking 500 mph. I could not make out a damn thing she was saying and she was throwing all sorts of numbers out at me.
I jumped in with "Whoa, whoa, whoa...ma'am? MA'AM!!!" she finally stopped. I explained that she was talking WAY too fast for me to understand her and that she needed to answer MY questions so that I can get the information that is needed rather than all the extra she was spitting at me. She slowed down and gave me the actual address - we were missing one number. I told her this and she was like, "oh."
Yeah, slow down, listen, save your breath, save me getting a bottle of aspirin.
Right after this, I get pulled away from the desk for a little staff meeting and get told that we HAVE to change the way our screens are set up from our own set up that each of us has discovered works best for the individual to a unifor set up that everyone has ........NOT HAPPY!

I called our member and she was unsure of the address so she told me to hold on and she'd put an associate from Walgreens on the phone.
Okay. No problem.
I can only describe this associate as sounding like Speedy Gonzales on Meth. She jumps on the phone and I begin to ask her a question and was immediately cut off by this woman who had a thick spanish accent talking 500 mph. I could not make out a damn thing she was saying and she was throwing all sorts of numbers out at me.
I jumped in with "Whoa, whoa, whoa...ma'am? MA'AM!!!" she finally stopped. I explained that she was talking WAY too fast for me to understand her and that she needed to answer MY questions so that I can get the information that is needed rather than all the extra she was spitting at me. She slowed down and gave me the actual address - we were missing one number. I told her this and she was like, "oh."
Yeah, slow down, listen, save your breath, save me getting a bottle of aspirin.
Right after this, I get pulled away from the desk for a little staff meeting and get told that we HAVE to change the way our screens are set up from our own set up that each of us has discovered works best for the individual to a unifor set up that everyone has ........NOT HAPPY!


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