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Yesterday was not the best day on the job. Today i had two calls that really pissed me off so much that i felt like i was going to explode.
First call: A customer called in to make a payment and she gave me a number to
bring up her account. the account bought up a different account and i told her that the number did not bring up the account. She then tells me her last name and her street address. stupid system bought up 10 names and none of them was hers. She then was whining like a baby (Granted I told the bitch that she could make the payment through the automated system which is FREE of charge)
and then she demanded a supervisor or somebody else (Look bitch, its not MY fault that we have a stupid system that keeps bringing up wrong accounts) . Right after she said, i pulled up the account and processed her payment. she then in a conscending tone, asked "how long have you worked here?" I knew where this was heading
I told her a few months and the she says, "good luck" in those bitchy tones. 
you bitch. I am not doing this shit on purpose. I swear to god, if this bitch gets me in trouble 
Second call: I give my opening spiel and told the customer my first name. She then in another bitchy ass tone, "do you know what your name really means?" I told her no and she then says "good but its pretty though" WTF? What does my name have to do with anything and I didn't insult your fucking name and you go off being a rude ass bitch almost insulting mine?
Why are the people who call our call centers from NY and NJ the rudest people in the world? Please, explain to me that!
ETA: BTW, I looked up what my name means and frankly, I calmed down a bit but this stupid woman and her bitchy tone made it sound like it was something horrible.
First call: A customer called in to make a payment and she gave me a number to
bring up her account. the account bought up a different account and i told her that the number did not bring up the account. She then tells me her last name and her street address. stupid system bought up 10 names and none of them was hers. She then was whining like a baby (Granted I told the bitch that she could make the payment through the automated system which is FREE of charge)
and then she demanded a supervisor or somebody else (Look bitch, its not MY fault that we have a stupid system that keeps bringing up wrong accounts) . Right after she said, i pulled up the account and processed her payment. she then in a conscending tone, asked "how long have you worked here?" I knew where this was heading
I told her a few months and the she says, "good luck" in those bitchy tones. you bitch. I am not doing this shit on purpose. I swear to god, if this bitch gets me in trouble Second call: I give my opening spiel and told the customer my first name. She then in another bitchy ass tone, "do you know what your name really means?" I told her no and she then says "good but its pretty though" WTF? What does my name have to do with anything and I didn't insult your fucking name and you go off being a rude ass bitch almost insulting mine?
Why are the people who call our call centers from NY and NJ the rudest people in the world? Please, explain to me that!
ETA: BTW, I looked up what my name means and frankly, I calmed down a bit but this stupid woman and her bitchy tone made it sound like it was something horrible.
That was disturbing, but not as disturbing as the monstrous RV that roared past us, driven by a VERY elderly man whose equally elderly wife (I assume) sneered at us and gave us the finger. 
There was a lot more, but those two incidents sort of stand out from the overall "extreme theme park ride aura the experience had. 
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