Howdy, all! Thought I'd share a little gem with you that happened awhile ago. BG: One of the things I'm pretty good at selling is 'high end' sunglasses, especially the ones with the big 'O' on the side. But, the thing is, big 'O' company Does. Not. Put. Their. Sunglasses. On. Sale.
Me: Sunglass Sellin' Goddess
SC: Sucky Customer
Me: Sees customer peering intently into locked big 'O' case. "Hello, I see you're checking out big 'O' sunglasses. What pair would you like to try on?" I get my key out, start opening case.
SC: "What's your best price on 'blah' style of big 'O' sunglasses?"
Me: Picks up pair customer looking at. "Well, this 'blah' style with the Black frame and Black polarized lenses is $xxx."
SC: "I didn't ask what the price was on the tag, I asked what your best price was."
Me: ...
"Um, sir, the prices are set by big 'O' company. I can't do any discounts. We can look at some of the same 'blah' style without polarized lenses. Those will be a lower price."
SC: "You know, I can get these down at *other Sunglass retailer* for cheaper."
Me: "Really? Because everything big 'O' does is price protected. We, nor any other retailer can sell this product for less than big 'O' MSRP. But, tell you what, let me call my buddies down at *other Sunglass retailer* and verify their price for you, because we do price match." (knowing FULL WELL that their price is the same as ours)
SC: Ummmm.... *fidgets* "Well, how do I know these are real big 'O' sunglasses?"
Me:
(mind you we have entire shop in our store of several high end brands, all behind locked cases with said high end brands POP/Advertising everywhere)
Me: "Because you're not buying them out of the back of a truck at a flea market"
SC: *meekly* "YeahI'lltakethese."
SC wouldn't make eye contact with me the rest of the time I got the sunglass case, had him inspect the lenses again and walked him to the register.
Asshat.
Me: Sunglass Sellin' Goddess
SC: Sucky Customer
Me: Sees customer peering intently into locked big 'O' case. "Hello, I see you're checking out big 'O' sunglasses. What pair would you like to try on?" I get my key out, start opening case.
SC: "What's your best price on 'blah' style of big 'O' sunglasses?"
Me: Picks up pair customer looking at. "Well, this 'blah' style with the Black frame and Black polarized lenses is $xxx."
SC: "I didn't ask what the price was on the tag, I asked what your best price was."
Me: ...

SC: "You know, I can get these down at *other Sunglass retailer* for cheaper."
Me: "Really? Because everything big 'O' does is price protected. We, nor any other retailer can sell this product for less than big 'O' MSRP. But, tell you what, let me call my buddies down at *other Sunglass retailer* and verify their price for you, because we do price match." (knowing FULL WELL that their price is the same as ours)
SC: Ummmm.... *fidgets* "Well, how do I know these are real big 'O' sunglasses?"
Me:

Me: "Because you're not buying them out of the back of a truck at a flea market"
SC: *meekly* "YeahI'lltakethese."
SC wouldn't make eye contact with me the rest of the time I got the sunglass case, had him inspect the lenses again and walked him to the register.
Asshat.
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