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I know that the next SC doesn't know what I told the last SC, but it drives me nuts to try to explain something again and again that, to me, seems like common sense.
Just because you know where our lot is located, does not mean you know how long it will take a tow truck to reach you. I hear this more often then I care to deal with.
Typical conversation, happens this way nearly every time, the outcome is sometimes different.
ME - Awesome dispatcher supreme being
SC - well, we all know
ME - We should be able to have someone over to you within the hour. (sometimes, I am able to give them a more precise time usually within 30 - 45 mins though)
SC - IT TAKES THAT LONG! YOU GUYS ARE ONLY 2 BLKS (or 2 miles, or 3 blks, or 3 miles so on and so fourth) WHY WILL IT TAKE THAT LONG?
ME - I understand that is where our LOT is, but our trucks could be anywhere. (We don't have a truck for every single call that comes in - YOU are not the only person needing service, there were others before you and the trucks do not go back to the lot to get their next call - we're electronic!)
The next line is the one that often changes: here are some possibilities:
SC - Oh, yeah, that's right. (Really?)
-or-
SC - Still, that's ridiculous! (Whatever!)
-or-
SC - You can't get someone here sooner? (within the hour tends to be a pretty damn good quote and no, I cannot get someone there sooner...if I could, I would've told you an earlier time. I usually have to explain that I am saying "within" the hour and it could be sooner)
-or-
SC - let me talk to the driver. (As if! The last thing any SC would want to do is talk to one of my drivers)
I actually once quoted a woman 15 - 20 mins because I knew the guy was sitting and sitting pretty close and she FLIPPED out on me saying that was too long!
I swear, sometimes, I think people believe I have a button on my keyboard that I press and the truck just materializes next to their vehicle! AND at times, I believe that still wouldn't be soon enough for some of these entitlement assholes!
Just because you know where our lot is located, does not mean you know how long it will take a tow truck to reach you. I hear this more often then I care to deal with.
Typical conversation, happens this way nearly every time, the outcome is sometimes different.
ME - Awesome dispatcher supreme being
SC - well, we all know
ME - We should be able to have someone over to you within the hour. (sometimes, I am able to give them a more precise time usually within 30 - 45 mins though)
SC - IT TAKES THAT LONG! YOU GUYS ARE ONLY 2 BLKS (or 2 miles, or 3 blks, or 3 miles so on and so fourth) WHY WILL IT TAKE THAT LONG?
ME - I understand that is where our LOT is, but our trucks could be anywhere. (We don't have a truck for every single call that comes in - YOU are not the only person needing service, there were others before you and the trucks do not go back to the lot to get their next call - we're electronic!)
The next line is the one that often changes: here are some possibilities:
SC - Oh, yeah, that's right. (Really?)
-or-
SC - Still, that's ridiculous! (Whatever!)
-or-
SC - You can't get someone here sooner? (within the hour tends to be a pretty damn good quote and no, I cannot get someone there sooner...if I could, I would've told you an earlier time. I usually have to explain that I am saying "within" the hour and it could be sooner)
-or-
SC - let me talk to the driver. (As if! The last thing any SC would want to do is talk to one of my drivers)
I actually once quoted a woman 15 - 20 mins because I knew the guy was sitting and sitting pretty close and she FLIPPED out on me saying that was too long!
I swear, sometimes, I think people believe I have a button on my keyboard that I press and the truck just materializes next to their vehicle! AND at times, I believe that still wouldn't be soon enough for some of these entitlement assholes!
I have one!!! I keep it at work! 
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