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Well, my wife has managed to find a wonderful job in the furniture restoration industry. Her job is account manager at a store that does restoration of antiques, and whatever the moving companies screw up...which is a lot.
Now she's too shy to get herself an account here on CS, so I'll post her first Sucky Customer experience.
Client is moving and has a set of antique end tables. One of which survived the move intact, the other looked rather like someone gathered a bunch of toothpicks, stuffed them into a bag and said "Antique End Table...some assembly required."
In short, no way in hell it can be repaired.
Not to worry, this place if it can't repair it, it can build another one to the exact specs of the one that was damaged down to the type of fasteners and varnishes. They do this and it is perfect, you can't tell one from the other without smelling the finish (varnishes take a while to fully cure and to stop out-gassing)
Anywho it's put on the truck first since this person is the last stop on the route for the day. It gets delivered and <WHAM!> the person is on the phone and giving my wife the holy whatfore because the finish on both the old one and the new one is ruined. Insults, abuse, and grief later the owner of the business calms the woman down by promising to come out personally to see what's wrong.
Fast-forward a few days and the woman calls back and cancels the appointment. It seems that she fixed it herself. When asked how she managed that she replied that she had gotten a rag and wiped the dust off of them and that they were perfect and that you couldn't tell one apart from the other, thanked my wife (whom she reamed the LAST time she called) and that was that.
As anyone who has ever been on a delivery truck knows, dust is an everpresent entity that can never be escaped. I guess when you're rich and never have to do anything for oneself, it can be hard t ounderstand the concept of "Get a soft rag and clean the damn thing"
Mongo
Now she's too shy to get herself an account here on CS, so I'll post her first Sucky Customer experience.
Client is moving and has a set of antique end tables. One of which survived the move intact, the other looked rather like someone gathered a bunch of toothpicks, stuffed them into a bag and said "Antique End Table...some assembly required."
In short, no way in hell it can be repaired.
Not to worry, this place if it can't repair it, it can build another one to the exact specs of the one that was damaged down to the type of fasteners and varnishes. They do this and it is perfect, you can't tell one from the other without smelling the finish (varnishes take a while to fully cure and to stop out-gassing)
Anywho it's put on the truck first since this person is the last stop on the route for the day. It gets delivered and <WHAM!> the person is on the phone and giving my wife the holy whatfore because the finish on both the old one and the new one is ruined. Insults, abuse, and grief later the owner of the business calms the woman down by promising to come out personally to see what's wrong.
Fast-forward a few days and the woman calls back and cancels the appointment. It seems that she fixed it herself. When asked how she managed that she replied that she had gotten a rag and wiped the dust off of them and that they were perfect and that you couldn't tell one apart from the other, thanked my wife (whom she reamed the LAST time she called) and that was that.
As anyone who has ever been on a delivery truck knows, dust is an everpresent entity that can never be escaped. I guess when you're rich and never have to do anything for oneself, it can be hard t ounderstand the concept of "Get a soft rag and clean the damn thing"
Mongo
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