EXPLAIN YOURSELF!!!!!

[Mayheminzen]

I'm now the night-cashier at my store, so i'm there from 10:30pm to 6:30am.

At about midnight a day or so ago, i had a guy and his son come in and start his shopping he's in for about 20 or so minutes and gets about a half cart of stuff and comes up to the Uscan while i'm getting cigarretes for a customer and some change for the till. and i come back a minute later to him sliding a card through the reader and looking quite angry so i put my change in the till and hand the other customer their cigarretes and approach him and the following dialogue ensues

Me:Can i help you with anything sir.
Him: I'm trying to do this!
Melooks at his cart and sees it still completely full nothing scanned) What are you trying to do sir?
Him: I"M TRYING TO DO THIS! If You're going to be rude get the F*** away and let me do this.
Me:Okay sir. (i walk back to the station and wait for a bit as he continues to slide his card.)

A minute later i walk back

Me: Sir can i ask again what you're trying to do?
Him: I"M TRYING TO DO THIS!
Me: Are you trying to pay sir?
Him:YES! i dont use this thing much!
Me: You'll have to ring up your stuff first sir. (I walk back to the station to help my other customers.)

He looks at me all pissedoffedly for the rest of the time and walks out all fuming.

I get that its a bit more complicated than having someone do it all for you but since when do you try to pay before you know how much it costs?

[Evil Queen]

He must be the kind of person that swipes their card through the card reader while the cashier is still ringing their items. I hate that. -_- But I'm not a cashier so I don't know if it's better or not.

[elysia]

Oh god what an idiot. And he of course has begun procreating. Great language and attitude to display in front of the kid. Maybe he expected the register to read his mind and/or telepathically read the contents of his cart by the karmic fingerprints on his items? Can't you guys do that there?

[Eric the Grey]

He must be the kind of person that swipes their card through the card reader while the cashier is still ringing their items. I hate that. -_- But I'm not a cashier so I don't know if it's better or not.

I can't see where that is a problem. The reader only takes the information and waits for the cashier to complete the order and press credit on their till before it does anything else. It makes things faster for all involved if you run your cards right away, IMO.

Anybody who works in a store that has these want to chip in? Perhaps I'm wrong.

It's funny how conscious I've gotten about stuff like this that I've taken for granted all these years. Now I worry about it right and left...



Eric the Grey

[BookstoreEscapee]

I can't see where that is a problem. The reader only takes the information and waits for the cashier to complete the order and press credit on their till before it does anything else.
Eric the Grey

Not where I worked. Swiping your card before the cashier presses the credit button does you no good. I usually just ignored it, though, when people would do that. They figure it out soon enough...usually...

[Mayheminzen]

I can't see where that is a problem. The reader only takes the information and waits for the cashier to complete the order and press credit on their till before it does anything else.

Occasionally if they want to have two forms of payment and they slide their card early and dont tell us we press the credit button on our register to pause it so our ring time doesnt go down and if they fail to tell us they would like to pay cahs too. they get charged all on the credit card. but thats the only issue i've encountered. i dont see it as a problem otherwise. But you still cant pay beforehand. like he was trying to do.

[SG15Z]

man...I have the night shift tonight! Now I'll be standing at that station all night hoping I don't a customer like that. I mean I've had quite afew SCs at UScan that just can't seem to follow the on screen instructions...come to think about it I have a lot of SCs at UScan period...but none THAT dumd and sucky.

Oh and at Kroger you can slide your card before we press the button as long as they do it after the first item is scanned.

[Akasa]

The machine magically knows what is in his cart and thus only a swipe of the card was needed!

[NightWatch]

He must be the kind of person that swipes their card through the card reader while the cashier is still ringing their items. I hate that. -_- But I'm not a cashier so I don't know if it's better or not.

At wally world it seems like it's a non-issue to swipe your card in the middle of the transaction. Any other grocery store in my area though, you have to wait till everything is rung up or it won't go through. I have chocolate cookies from subway, want one?

[jerkface11]

They're working on putting RFID tags on EVERYTHING. Then all you will have to do is pull your cart up to the self checkout and swipe your card! This guy must be a time traveller.

[mattm04]

I can't see where that is a problem. The reader only takes the information and waits for the cashier to complete the order and press credit on their till before it does anything else.

Our new pin pads allow you to swipe while the cashier scans. The old ones would let you swipe but when the cashier hit the credit button about half the time it would force the custoemr to re-swipe.

[RootedPhoenix]

Oh and at Kroger you can slide your card before we press the button as long as they do it after the first item is scanned.

Target does theirs the same way, but if they want to pay with cash/fix something, then it's a royal pain to sort it out.

[Musical Mind]

Geez, it seems like Uscan just attracts problem customers. I've certainly experienced my fair share. However, there is nothing quite like an angry customer snappily asking why the stupid machine isn't working when they've finished the transaction and have scanned their card. Then, after seeing the simple problem, swanning on over and lightly pushing the "ATM Debit Credit EBT Foodstamps" etc. button and smiling at them as they suddenly, vividly recognize their mistake.
Oh, and, as a cashier, I agree that it's easier for the customer to scan their card during the transaction, though if it's debit, it's a pain to have to remind them of that last little button they have to press.

[Bramblerose]

I can't see where that is a problem. The reader only takes the information and waits for the cashier to complete the order and press credit on their till before it does anything else. It makes things faster for all involved if you run your cards right away, IMO.

Oh mercy, no. Yes at Wal-Mart, maybe at Aldi's, but not at my fav grocery store. That store has a special kata that must be followed (they upgraded the machines but left the kata in place). If the cashier gets Distracted, I will smile adn say "your turn!". If I "wander", then I say "oh!" and look embarassed.

[RetailWorkhorse]

If I get one more person who freezes up my stupid machine because they couldn't wait until I finished scanning their stuff to swipe their stupid card I am jumping over the counter and kicking them in the knee.

Happens at least once a week. I'm scanning stuff and a card gets swiped. Customer puts in their pin number and hits the enter button and then my machine is dead. It's a royal pain in the ass. I have to cold start it and it takes forever to restart those old machines of mine.