No, I won't pay for your cab.

[Muses_nightmare]

First story here!

I used to work at a gas station, so I have a few stories from there. This particular one was from my last day.

So earlier that day the bank machine goes down, it's not dispensing money, so I have a sign up and people are pretty understanding, considering there is a bank machine a block up from our store, it's even the same bank. We also do not do cash back, we cannot do it, are not allowed to do it, and don't. We keep less than $30 in bills in the till, no $20's at all, and we only occasionally keep $10's, so it's not like we have the change to give people anyway.

So everything was pretty good until this girl comes in, goes to the bank machine, and this conversation ensues:

Me:
SW: sucky woman

SW: Can you do cash back?
Me: No I'm sorry I can't do cash back here but....*she cuts me off*
SW: WHAT?! Your bank machine's down and you're telling me you won't do cash back for me!? Then you have to pay for my cab, since the skytrain debit is down.
Me: I can't do it, our policy is no cash back, and our till will not allow it. No I am not paying for your cab, there is...*cuts me off again*
SW: OH REALLY!! Well someone did it for me a couple days ago, so you're lying to me.
Me: No, they didn't do cash back for you, it's not possible.
SW: Yes they did, they gave me $60
Me: Who was it that gave you the cashback?
SW: Well how am I supposed to know their name?!
Me: We have name tags...do you know what day this was or what the person looked like?
SW: I don't read name tags! He was a brown guy, it was a couple days ago (I know I was working, and the morning person is a white woman)
Me: It didn't happen. We physically cannot do it on our till.
SW: Yes it did, I used to work for this company, I know!
Me: Maybe your manager's policies were different, but I cannot do it.
SW: You're so full of shit that your eyes are brown!
Me: Leave. Now.
SW: What are you going to do, call the cops, maybe I'll stay here all night.
Me: I'm telling you one more time, leave.
SW: what am I supposed to do about getting home?
Me: I don't know, I don't care, get out of the store, or I am calling the police on you.
SW: Looks indignant, I'm reading your name tag now "muses_nightmare". I'll make sure your manager knows and you'll lose your job.
Me: *goes for the phone* I'm calling the police since you refuse to leave.
SW:*looks scared* Fine I'm leaving, I'll be back later though.
Me: You are not allowed in this store again.

She then gets out of the store, I did something I probably shouldn't have, but it being my last day, and having dealt with as much as I can I flipped her off as she walked past the window. I do not like being called a liar, when I know for a fact the person accusing me is lying. Not to mention she did this in front of another customer, who was looking pretty disgusted with her. He found it amusing when I mentioned to him that is was my last day, so losing my job really was of no consequence to me.

So yes that was my last day at that job, my manager from there desperatly wanted me to stay, and I don't think anything I said to a sucky customer would have made a difference, he made sure to let the staff know that they don't have to deal with people like that, there are a lot of customers in the city.

[tropicsgoddess]

Nice send off with giving that SC the bird! Welcome to CS!!

[RetailWorkhorse]

*Points at her and dies laughing*

*Hiccups*

*Calms down*

.....PFFT! BWAHAHAHAHAHAHHAAHHAHAHAHA!!

I wonder what she did about the Cab?

[blas]

I always wonder who this mysterious "Someone else" is.

Someone PLEASE tell me!

[Apathy]

I wonder what she did about the Cab?

Went to the other ATM down the street, maybe. Or walked home. What a douche.

[Shironu-Akaineko]

I always wonder who this mysterious "Someone else" is.

Someone PLEASE tell me!

He is the secret Guardian of that magical bountiful land known as "the Back".

[Difdi]

I always wonder who this mysterious "Someone else" is.

Someone PLEASE tell me!

Some else will.

[HawaiianShirts]

SW: Can you do cash back?
Me: No I'm sorry I can't do cash back here but....*she cuts me off*
SW: WHAT?! Your bank machine's down and you're telling me you won't do cash back for me!? Then you have to pay for my cab, since the skytrain debit is down.
Me: I can't do it, our policy is no cash back, and our till will not allow it. No I am not paying for your cab, there is...*cuts me off again*

(snip)

Me: Leave. Now.
SW: What are you going to do, call the cops, maybe I'll stay here all night.
Me: I'm telling you one more time, leave.
SW: what am I supposed to do about getting home?
Me: I don't know, I don't care, get out of the store, or I am calling the police on you.

I love the process that goes on here.

Step 1: Employee is being helpful by answering a reasonable question and providing additional information. Employee is interrupted.
Step 2: Employee decides to give customer a second chance, in a slightly less friendly manner, by explaining policies, capabilities, and providing additional information. Employee is interrupted again.
Step 3: Employee ceases all helpfulness.

If the customer had just listened instead of making "ridiculous" demands and pointless claims, she would have gotten exactly what she needed. But she just had to be sucky about it, and therefore got a whole lot o' nothin'. And, of course, she'll never understand this process and will go on through life using the same tactics in all her shopping situations, wondering why no one in the service industry ever seems nice or helpful.

[karma_gypsy]

there is a bank machine a block up from our store, it's even the same bank.

A blooooock, but that's soooo faaaaaar ...... "Pay my cab to get there!" ...