Tweet
Thankfully, today was rather un-stressful for me (which is good, because I was very much suffering from I-don't-want-to-be-here-itis). Just two minor annoyances to deal with, rather than Saturday's rampage.
Oh Noes!
A lady came up to my register with a standard mix of merchandise--a large boxed item, some candy and cracker-snacks, and approximately three other items that looked as though they came from Health & Beauty Aids or the Automotive department. Simple enough. I put the food in one bag, the non-food in the other, and the box in a large bag or nothing, right?
Nope.
She immediately stops me before I can scan the first item. "Now," she says, placing her hand on a pile of hard candies. "I want these in a separate bag (doesn't indicate the crackers), this in a separate bag (the HBA item), this in a separate bag (the Automotive item), and I don't want this at all (the second HBA item)."
All right.... Whatever. I start ringing her up, and she notices the price of the hard candies: $1.58.
"The peg those were on said $.75 so you have to give it to me for that price," she says, in that tone of voice that attempts to sound authoritative.
Going through my head: No, lady, I actually don't, otherwise we'd have to take the customers' word on everything and do you know how many scammers try to abuse that?
Instead, I page for an associate from that department so I can make sure the lady is telling the truth, and so I can let the department know to fix the problem if it ends up being like the printer cartridges (where an employee misshelves/mislabels merchandise, resulting in lots of price overrides). Meanwhile, I go to ring up everything else.
Find out the lady doesn't actually mind having her crackers in with her candy. Also find out that she does very much mind it if her HBA and Automotive items mix with her food (fair enough), and does very much mind it if they mix with each other (what?). So I end up putting a small bottle of some sort of lotion or moisturizer in its own lonesome Wally-World bag, and a small bottle of some vehicle lubricant in its own lonesome bag as well. I was out of the small cosmetic-sized bags. The lady insisted that's how it had to be.
I ended up doing the price check myself (since the candy aisle was so close and the associate didn't respond to the page), and it turns out we had a repeat of the cartridge incident, so I made sure to tell management (who fixed the problem) and gave the lady the override since it was our fault after all. I still hate it when the customers tell me what I have to do.
Runaway Rugrats
Later in my shift, when I was running the self-checkouts, I got to watch three 6-year-old-or-so children (girl and two boys) running around the doorway area unsupervised. No adult in sight. They started off with just watching the inflated light-up hide-n-seek witch we have by the Vision Center, but then started messing around with the rides. Then the girl got the bright idea to come investigate the cart full of abandoned merchandise we keep at self-check for the cashiers to deposit unwanted goods in. I guess she was intimidated by my presence because she didn't touch anything, but she wandered from there to the impulse racks by the self-check stands. Then she noticed the school supplies clearance rack.
She immediately grabbed two Superman lunchboxes and ran back to her cohorts and handed one of the boxes to one of the boys. "This is yours," I heard her say. "I'll go get AJ's (name changed)." She ran back to the clearance rack, but I guess all the others were Supergirl so "AJ" didn't get one. They then proceeded to play around the rides some more, with me keeping a careful eye on them to make sure they didn't wander out of the store with merchandise. I would've been on them in an instant like a rabid pit bull (though with less drooling).
They disappeared into the store after a few minutes, though later I saw them back at the rides, still with the lunchboxes, just as their AWOL dad showed up to corral them into a cart for shopping purposes (I assume). Where he was before then, I haven't the foggiest notion.
At least he had the sense to demand where the girl got the lunchboxes, insist that he wasn't buying them, and attempt to put them back. I rewarded his efforts by offering to take them for him (since I knew exactly where they went). I only wish the dad had been there sooner to keep them in line, so they wouldn't have been tearing around manhandling merchandise earlier.
---
::crosses fingers:: Here's hoping tomorrow's full shift is equally uneventful. I really don't want to deal with sucky customers anymore this week.
Oh Noes!
A lady came up to my register with a standard mix of merchandise--a large boxed item, some candy and cracker-snacks, and approximately three other items that looked as though they came from Health & Beauty Aids or the Automotive department. Simple enough. I put the food in one bag, the non-food in the other, and the box in a large bag or nothing, right?
Nope.
She immediately stops me before I can scan the first item. "Now," she says, placing her hand on a pile of hard candies. "I want these in a separate bag (doesn't indicate the crackers), this in a separate bag (the HBA item), this in a separate bag (the Automotive item), and I don't want this at all (the second HBA item)."
All right.... Whatever. I start ringing her up, and she notices the price of the hard candies: $1.58.
"The peg those were on said $.75 so you have to give it to me for that price," she says, in that tone of voice that attempts to sound authoritative.
Going through my head: No, lady, I actually don't, otherwise we'd have to take the customers' word on everything and do you know how many scammers try to abuse that?
Instead, I page for an associate from that department so I can make sure the lady is telling the truth, and so I can let the department know to fix the problem if it ends up being like the printer cartridges (where an employee misshelves/mislabels merchandise, resulting in lots of price overrides). Meanwhile, I go to ring up everything else.
Find out the lady doesn't actually mind having her crackers in with her candy. Also find out that she does very much mind it if her HBA and Automotive items mix with her food (fair enough), and does very much mind it if they mix with each other (what?). So I end up putting a small bottle of some sort of lotion or moisturizer in its own lonesome Wally-World bag, and a small bottle of some vehicle lubricant in its own lonesome bag as well. I was out of the small cosmetic-sized bags. The lady insisted that's how it had to be.
I ended up doing the price check myself (since the candy aisle was so close and the associate didn't respond to the page), and it turns out we had a repeat of the cartridge incident, so I made sure to tell management (who fixed the problem) and gave the lady the override since it was our fault after all. I still hate it when the customers tell me what I have to do.
Runaway Rugrats
Later in my shift, when I was running the self-checkouts, I got to watch three 6-year-old-or-so children (girl and two boys) running around the doorway area unsupervised. No adult in sight. They started off with just watching the inflated light-up hide-n-seek witch we have by the Vision Center, but then started messing around with the rides. Then the girl got the bright idea to come investigate the cart full of abandoned merchandise we keep at self-check for the cashiers to deposit unwanted goods in. I guess she was intimidated by my presence because she didn't touch anything, but she wandered from there to the impulse racks by the self-check stands. Then she noticed the school supplies clearance rack.
She immediately grabbed two Superman lunchboxes and ran back to her cohorts and handed one of the boxes to one of the boys. "This is yours," I heard her say. "I'll go get AJ's (name changed)." She ran back to the clearance rack, but I guess all the others were Supergirl so "AJ" didn't get one. They then proceeded to play around the rides some more, with me keeping a careful eye on them to make sure they didn't wander out of the store with merchandise. I would've been on them in an instant like a rabid pit bull (though with less drooling).
They disappeared into the store after a few minutes, though later I saw them back at the rides, still with the lunchboxes, just as their AWOL dad showed up to corral them into a cart for shopping purposes (I assume). Where he was before then, I haven't the foggiest notion.
At least he had the sense to demand where the girl got the lunchboxes, insist that he wasn't buying them, and attempt to put them back. I rewarded his efforts by offering to take them for him (since I knew exactly where they went). I only wish the dad had been there sooner to keep them in line, so they wouldn't have been tearing around manhandling merchandise earlier.
---
::crosses fingers:: Here's hoping tomorrow's full shift is equally uneventful. I really don't want to deal with sucky customers anymore this week.
I don't get it! How do parents think kids get abducted????? They get this attitude of, "it's okay, their in the store, someone will watch them" - yeah, someone will watch them - A PREDATOR YOU DUMB F***!!!!! The employees of the store are too busy to watch them - THEY ARE DOING THE JOB THAT THEY ARE GETTING PAID FOR!!! It only takes a few moments for someone to snatch your f***ing child! 
GRRRRRR!!!
Comment