I can't do that, Dave.

[JustADude]

This one's short, but I thought I'd post it. I'd ask if I went to far here, but I was just telling him the honest truth.


For background, I work at a regional call center for a major franchise of a major pizza chain. We /are/ 'corporate', as far as customer bitching is concerned, and we're also the people you speak with every time you order from certain major metropolitan areas. This man is ordering from a part of a particular city that contains like 4/5ths of the no-go places on our Black List, and had never placed an order with us before. This is important to remember.

The start of the order is okay. The guy not sucking in any particular way, just being your typical too-lazy-to-get-off-his-ass customer... then it comes time for payment.

JAD:
SC:

JAD: Your total, all told, is $18.94, and it'll be out in about an hour. Are you paying cash, check, or card?
SC: Cash. Tell your driver to bring change for a $100.
JAD: Sorry, sir, our drivers are only ever allowed to bring up to $20 in change. Do you have any other form of payment? A debit-card maybe?
SC: No, I'm paying in cash! Tell them to bring my damn money!
JAD: No can do, sir. They can be fired if they leave on a run with more than $20 on them.
SC: Well what are you going to do for me, then?
JAD: The pizza is going to be, as I said, about an hour. You could always go get change.
SC: The whole reason I ordered pizza is because I don't want to go out, you damned moron! Why the fuck can't I pay with a $100?
JAD: Sir, I never said you couldn't pay with a $100 bill, you'll just have to give the driver a $62 tip if you do. Unless that is acceptable, or you have an alternate form of payment, this transaction will not be completed.
SC: Don't get smart with me you little motherfucker! You will bring me my pizza, and that fucking driver will bring me all my change. You got that, shithead?!
JAD: Option C it is, then. Have a good night, sir.
SC: Don't you DARE hang u-!*click*

FILE NOTES: Only $100s. Order not placed.
CONCERN TICKET: Cust. wanted $82 change on delivery order. Was highly vulgar. Not sent.
<we get very limited space for these>



Turns out SC called back minutes later and demanded a manager. He started lying his ass off to the MoD (a member of my Gaming group ), who has the final say in any issue with customers during the shift. MoD checked the file and asked me for my side of the story then, after hearing it, told SC he was getting nothing, and told SC he was banned after the idiot made explicit threats against us.

As cheap-ass as the central office is with equipment, it's nice to have local bosses that have your back when you need it.

[SG15Z]

Nice to know that there are still managers out there with a backbone. Unfortunately we use to have some at my store by damn corporate transferred them to another store for no reason and gave us Ms with no backbone..

[Sandman]

And I could guess what would have happened if your boss didn't have a backbone..

[JustADude]

And I could guess what would have happened if your boss didn't have a backbone..

Oh, the only reason I'm like that with these idiots is because I know I'll be backed up. The suits don't want a wrongful death suit (worst case scenario here) on their hands if a driver gets mugged and killed because they made them go out to the bad part of Tulsa at 10 at night with $80 bucks in cash and a stack of pies, and I get so many call-back compliments the management knows I won't be short with someone without reason...

...besides, I've had people take me up on the "The difference has to be a tip" thing before. Admittedly it was a $50 for a $10-something order, but still.

[dithers66]

Lovely. Hope you got his address saved for some gate night fun.

[Peppergirl]

I love the way you handled that, Justa.

And I like the way your management works, too.

[Leopardmadcat]

I would have banned his ass the instant he started getting vulgar. Most likely he was going to try using a counterfeit bill anyhow.

[Bloodsoul]

Hey! His Monopoly money is just as good as anyone else's!

[tropicsgoddess]

JAD, you and your manager handled it well and your manager rocks!!! We need more bosses like that.

[Amethyst Hunter]

That is a thing of beauty and joy.

Yep. Looks like someone will be bathing in the sweet stench of OWNAGE.

[zigcat]

I wonder how many other pizza places that jackass called trying to pass off a hundred dollar bill.

[JustADude]

Lovely. Hope you got his address saved for some gate night fun.

Nah, I'm in Springfield, Missouri. This guy was in Tulsa, Oklahoma... the bad part of Tulsa, Oklahoma. Odds are the gangbanging asswipe is gonna be dead in a year anyway.

I would have banned his ass the instant he started getting vulgar. Most likely he was going to try using a counterfeit bill anyhow.

Unfortunately, we can't ban them for cussing, just cut the call. Corporate policies and all that.

Also, I'm pretty sure it was a setup for a mugging, not a counterfeit scam. Tulsa has a Black List of about 4 dozen apartment buildings, most of them in one area, where drivers have been mugged, jumped, shot () or otherwise seriously accosted on their deliveries. He lived square in the middle of that section in a building not *YET* on the list.

[zzapp the witch]

Dave's not here, man.

[Irving Patrick Freleigh]

Also, I'm pretty sure it was a setup for a mugging, not a counterfeit scam. Tulsa has a Black List of about 4 dozen apartment buildings, most of them in one area, where drivers have been mugged, jumped, shot () or otherwise seriously accosted on their deliveries. He lived square in the middle of that section in a building not *YET* on the list.

That's what I was thinking too. Driver shows up with a wad of cash to make the customer's change, customer pulls a gun and robs him. If the driver is lucky he lives to tell about it.

[Bradester]

That's what I was thinking too. Driver shows up with a wad of cash to make the customer's change, customer pulls a gun and robs him. If the driver is lucky he lives to tell about it.

And that's why pizza delivery is one of the most dangerous jobs.