'Cause all the crazies are out at EW central.
Gimme Free Cash Prizes Now!
Foiled by a halter top!
MOD: Manager on duty
EW1: Entitlement Whore 1
CC: Confused customer
Me:
Mainly just watching this round.
EW1: (Woman about mid-thirties, wearing tight jeans and halter top) I want a manager, right now!
I quickly excuse myself from my current customer and page the manager. Once the manager arrived, I resumed helping my customer find something in the store. I returned to the front to find this scene:
EW1: These jeans are Gucci, do you know how much Gucci jeans cost?
MOD: I'm sorry ma'am, but I do not...
EW1: ::shrieking:: $400.00! I DEMAND that you reimburse me for your incompetence!
MOD: ::louder now:: Ma'am, as I already said, you have to fill out an incident report so corporate can review what happened before taking any action. I cannot just give you money for new pants from the tills.
EW1: ::hopping on one foot, leg in the air:: Do you see this? This is your store's fault! I need these replaced. I have to throw these away now! Four hundred dollar pants! They're ruuuuuuinned!!!
MOD: Ma'am, I just need you to take these forms, fill them out, and return them with the pants. Our district manager will be here all next week so we can process this then. I'm sorry for the inconvenience.
EW1: So you won't pay for them?
Repeat previous exchange.
MOD: No ma'am, I cannot just give you money for new pants....
EW1: ::Throws forms on ground, turns and rushes out of the store::
Me:
What was that?
CC:
Wow, she was pissed. Someone needs to tell her you catch flies with honey, not vinegar.
MOD:
I agree, and also, she should wear a shirt that covers the Levi Strauss logo on her pants before trying to scam the store.
Note: we reviewed the tapes later that night-the EW1 was looking at expensive nail polish. Rather than use a basket, she had two in her hand and was opening
colors to try on with the other hand. There was a bit of a fumble and she dropped two bottles, the open one and one of the bottles from her hand. Both bottles broke and splattered polish over her jeans. We also had to damage out the ones she "tested" and put back on shelf. Nothing says fun like having to stay 20 minutes late to examine the safety seals on nail polish bottles.
Assault and Battery-to Checks!
This was two days later. The store is crazy-busy. All four registers are open and ringing and the line is about 20 deep. (Note: I've worked in a grocery store before, so I know that 20 people is nothing to all of you fine folks at the bigger stores. However, our store is small and the counters are tinier than an express lane counter. Scanning is further hindered by EWs bellowing for service and attempting to cut in front of people in line.)
EW2:
Me:
M: Manager
After I ring up about $185 worth of cheap sale stuff, the EW has me read off everything on the screen.
EW2: I just don't see how that could be so much! $185 seems a bit extreme.
Me: ::smiling in a polite way:: Well, ma'am, you saved $XX.XX, so it's actually a good deal for these products.
EW2: Still....it is a lot of money. I want a coupon, please.
Me: I'm sorry ma'am, but we don't actually have coupons.
EW2: Don't try to cheat me, you have a sale ad right there!
Me: Yes we do, but they are for employee reference only, I'm sorry to say.
EW2: ::After much sighing, she pulls out her checkbook:: I need a pen and...oh, I need to know the price of an item. ::actually leaves register::
Me:
(Inner monologue: God forbid you ask the three people on the floor for prices!) ::As I move around the register, I remember to pull a pen from my pocket, TURN AROUND to face the counter, and lightly toss it INTO the half-opened checkbook::
Note: at this point, I am between the counter and EW2, plus she has at least 10 feet between her and me. I follow her onto the floor, grab the item, and price check it at the register. Of course, EW2 decries the item as "too expensive" so I just repeat her total.
EW2: Well?
Me: I'm sorry? Do you have another question?
EW2: :voice getting louder:: I demand recompense, you THREW that pen at me! Just because you are having a bad day, doesn't give you the right to throw things at me! I want a gift card for this assault!
Me:
Ma'am, I assure you, I did not throw that pen in any way. I just tossed it into your checkbook.
EW2: Don't you dare lie! You threw the pen at me because I asked you a question, smartass!
The manager moved away from her register as EW2 started yelling.
M: Ma'am, she tossed the pen onto the counter and away from you, I saw it myself.
EW2: Now you're calling ME a liar? I will have re-com-pense (she emphasized the word) if I have to call the president of the company! :Notices manager badge:: You need to rectify this situation-your employee whipped a sharp object at me and I can't be loyal to a store that doesn't try to make things right!
Eventually EW2 left with corporate's number and without buying anything.
However, the manager reviewed the tape and forwarded it to corporate along with a quick note to warn them of the crazy scammer.
I've got more, but I'm tired of typing!
Gimme Free Cash Prizes Now!
Foiled by a halter top!
MOD: Manager on duty
EW1: Entitlement Whore 1
CC: Confused customer
Me:

EW1: (Woman about mid-thirties, wearing tight jeans and halter top) I want a manager, right now!
I quickly excuse myself from my current customer and page the manager. Once the manager arrived, I resumed helping my customer find something in the store. I returned to the front to find this scene:
EW1: These jeans are Gucci, do you know how much Gucci jeans cost?
MOD: I'm sorry ma'am, but I do not...
EW1: ::shrieking:: $400.00! I DEMAND that you reimburse me for your incompetence!
MOD: ::louder now:: Ma'am, as I already said, you have to fill out an incident report so corporate can review what happened before taking any action. I cannot just give you money for new pants from the tills.
EW1: ::hopping on one foot, leg in the air:: Do you see this? This is your store's fault! I need these replaced. I have to throw these away now! Four hundred dollar pants! They're ruuuuuuinned!!!
MOD: Ma'am, I just need you to take these forms, fill them out, and return them with the pants. Our district manager will be here all next week so we can process this then. I'm sorry for the inconvenience.
EW1: So you won't pay for them?
Repeat previous exchange.
MOD: No ma'am, I cannot just give you money for new pants....
EW1: ::Throws forms on ground, turns and rushes out of the store::
Me:

CC:

MOD:

Note: we reviewed the tapes later that night-the EW1 was looking at expensive nail polish. Rather than use a basket, she had two in her hand and was opening

Assault and Battery-to Checks!
This was two days later. The store is crazy-busy. All four registers are open and ringing and the line is about 20 deep. (Note: I've worked in a grocery store before, so I know that 20 people is nothing to all of you fine folks at the bigger stores. However, our store is small and the counters are tinier than an express lane counter. Scanning is further hindered by EWs bellowing for service and attempting to cut in front of people in line.)
EW2:

Me:

M: Manager
After I ring up about $185 worth of cheap sale stuff, the EW has me read off everything on the screen.
EW2: I just don't see how that could be so much! $185 seems a bit extreme.
Me: ::smiling in a polite way:: Well, ma'am, you saved $XX.XX, so it's actually a good deal for these products.
EW2: Still....it is a lot of money. I want a coupon, please.
Me: I'm sorry ma'am, but we don't actually have coupons.
EW2: Don't try to cheat me, you have a sale ad right there!
Me: Yes we do, but they are for employee reference only, I'm sorry to say.
EW2: ::After much sighing, she pulls out her checkbook:: I need a pen and...oh, I need to know the price of an item. ::actually leaves register::
Me:

Note: at this point, I am between the counter and EW2, plus she has at least 10 feet between her and me. I follow her onto the floor, grab the item, and price check it at the register. Of course, EW2 decries the item as "too expensive" so I just repeat her total.
EW2: Well?
Me: I'm sorry? Do you have another question?
EW2: :voice getting louder:: I demand recompense, you THREW that pen at me! Just because you are having a bad day, doesn't give you the right to throw things at me! I want a gift card for this assault!
Me:

EW2: Don't you dare lie! You threw the pen at me because I asked you a question, smartass!
The manager moved away from her register as EW2 started yelling.
M: Ma'am, she tossed the pen onto the counter and away from you, I saw it myself.
EW2: Now you're calling ME a liar? I will have re-com-pense (she emphasized the word) if I have to call the president of the company! :Notices manager badge:: You need to rectify this situation-your employee whipped a sharp object at me and I can't be loyal to a store that doesn't try to make things right!
Eventually EW2 left with corporate's number and without buying anything.
However, the manager reviewed the tape and forwarded it to corporate along with a quick note to warn them of the crazy scammer.
I've got more, but I'm tired of typing!
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