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I and the staff working at the university where I work had to deal with a crazy rude customer. I work as a parking attendant for the Visitor parking garage, & it is $5.00 to exit. The customer & his daughter arrived for Freshman Orientation. Here is what happened.
Me: Hi, how may I help you?
Customer: My daughter & I are here for Freshman Orientation. We drove in from out of town, I have been driving for hours, & I hope you do not send us on a wild goose chase.
The customer had a parking tag, which is only valid for free at the student lots, & there are 2 of them. So I explained this to the customer.
Me: The parking tag you are holding is only valid for free at our student lots, & there are 2 of them. I explained to him where the 2 lots were. I also explained to him that it is $5.00 to exit the garage.
Customer: So it is $5.00 to exit the garage.
Me: correct
Customer: Ok, I can handle that.
I explain to him where to pay.
Customer: Leans over & says I'll try to remember that
He ends up at the exit gate after attending Freshman Orientation apparently "without any money" wanting to exit. He presses the call box, the call is transferred to dispatch who then transfer the call to me. Here is what happened.
Me: Visitor Parking booth, how may I help you.
Customer: My daughter & I attended Freshman Orientation, we have this parking tag, & how do we exit.
Me: I'm sorry, but the parking tag you are holding is only valid for free at the student parking lots. It is $5.00 to exit.
Customer: I was never told that.
At that point I saw his daughter sitting in the passenger side, & I immediately knew who he was.
Me: I'm sorry, but I explained to you when you arrived this morning that it is $5.00 to exit the garage.
Customer: Well, I do not have any money.
Me: I'm sorry, but unfortunately I'm not authorized to raise the gate for anyone wanting out for free.
Customer: Well, you did not do a very good job explaining that it is $5.00 to exit the garage.
Me: (What the heck?) I'm sorry, but I did explain to you when you arrived this morning that it is $5.00 to exit the garage.
Customer: Well, I feel I should not have to pay for my parking.
I transferred the call to the supervisor who is over the Visitor Parking garage. Her assistant answered the phone, & I explained the situation to her. I hang up the phone so she can handle the call. The customer spoke to her, backed up, & paid for his parking. The assistant called me to ask me if he backed up. I told her he did. She also told me he told her there were cars behind him. I told her there were no cars behind him while I was speaking to him on the phone. She also told me that she told him that if he did not pay, campus police would be notified. Campus police arrived as he was exiting the garage, & the cop stopped to talk to him. The dept. director later called me to let me know that she spoke to the staff in Admissions, who were over the event, & they told her he was rude to everyone. The dept. director also told me that 1) when the cop spoke to the customer, the customer told him he was confused 2) that if he arrives again & is rude to me, to call the dept. & the staff will deal with him & his behavior 3) if he does complain, it will not be taken seriously since the Admissions staff documented his rude behavior toward them.
Crazy customer.
Me: Hi, how may I help you?
Customer: My daughter & I are here for Freshman Orientation. We drove in from out of town, I have been driving for hours, & I hope you do not send us on a wild goose chase.
The customer had a parking tag, which is only valid for free at the student lots, & there are 2 of them. So I explained this to the customer.
Me: The parking tag you are holding is only valid for free at our student lots, & there are 2 of them. I explained to him where the 2 lots were. I also explained to him that it is $5.00 to exit the garage.
Customer: So it is $5.00 to exit the garage.
Me: correct
Customer: Ok, I can handle that.
I explain to him where to pay.
Customer: Leans over & says I'll try to remember that
He ends up at the exit gate after attending Freshman Orientation apparently "without any money" wanting to exit. He presses the call box, the call is transferred to dispatch who then transfer the call to me. Here is what happened.
Me: Visitor Parking booth, how may I help you.
Customer: My daughter & I attended Freshman Orientation, we have this parking tag, & how do we exit.
Me: I'm sorry, but the parking tag you are holding is only valid for free at the student parking lots. It is $5.00 to exit.
Customer: I was never told that.
At that point I saw his daughter sitting in the passenger side, & I immediately knew who he was.
Me: I'm sorry, but I explained to you when you arrived this morning that it is $5.00 to exit the garage.
Customer: Well, I do not have any money.
Me: I'm sorry, but unfortunately I'm not authorized to raise the gate for anyone wanting out for free.
Customer: Well, you did not do a very good job explaining that it is $5.00 to exit the garage.
Me: (What the heck?) I'm sorry, but I did explain to you when you arrived this morning that it is $5.00 to exit the garage.
Customer: Well, I feel I should not have to pay for my parking.
I transferred the call to the supervisor who is over the Visitor Parking garage. Her assistant answered the phone, & I explained the situation to her. I hang up the phone so she can handle the call. The customer spoke to her, backed up, & paid for his parking. The assistant called me to ask me if he backed up. I told her he did. She also told me he told her there were cars behind him. I told her there were no cars behind him while I was speaking to him on the phone. She also told me that she told him that if he did not pay, campus police would be notified. Campus police arrived as he was exiting the garage, & the cop stopped to talk to him. The dept. director later called me to let me know that she spoke to the staff in Admissions, who were over the event, & they told her he was rude to everyone. The dept. director also told me that 1) when the cop spoke to the customer, the customer told him he was confused 2) that if he arrives again & is rude to me, to call the dept. & the staff will deal with him & his behavior 3) if he does complain, it will not be taken seriously since the Admissions staff documented his rude behavior toward them.
Crazy customer.
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