Me: thanks for calling us, this is Dave, how may I help you?
Guest: yea, Dave, I'd like to order bikes
Me: Ok I need your reservation number
(guest gives me her reservation number)
Me: and how many bikes would you like?
Guest: Ok I am confused, how will I get my bikes?
Me: our bike shop will deliver them for you
Guest: but there is more than one bike shop on the resort
Me: Yes ma'am
Guest: so which bike shop should I use?
Me: well we work with a bike shop located just off the island
Guest: well what if I want to rent my bikes with another bike shop?
Me: then you would need to call that bike shop directly. I cant place bike orders for any of the other bike shops, just the one we use
Guest: well I am just so confused...I mean I dont get a choice of what bike shop I wanna rent with?
Me: You certainly do but if you dont want to rent with our bike shop, I will need to give you the number to the bike shop you want to rent your bikes from and you can call them and order them
Guest: Oh I am just so confused......I want to rent bikes through you
Me: Ok how many bikes do you want?
Guest: (very snotty tone) dont I need to tell you what bike shop want to order them through?
Me: No ma'am because we only use one bike shop
Guest: well you certainly dont make this very convenient, do you?
Me: sorry
Guest: yea well you dont sound very sincere but then you probably just work for minimum wage so why should you be? (apparently they raised minimum wage to $14 an hour)
Me: Ma'am do you want to go ahead and place that bike order?
Guest: No I would like you to give me the advice on who to order my bikes through
Me: well I can give you phone numbers to some of the other shops if you like
Guest: No I would not like.....I want you to tell me the difference between the different bike shops and give me all the possibilities
Me: I really dont know much about the other bike shops
Guest: (huffing and puffing) well isnt it your job to know these things?
Me: No ma'am because again we use one bike shop and I only need to about our bike shop, not any of the others
Guest: so what exactly is it they pay you for? Never mind, just order me four bikes
Me: Ok what sizes?
Guest: I dont know.....I am depending on you to make suggestions and customize the order to my needs but I suppose that is asking too much. I will just call back and talk with someone who knows what they're doing. (click)
She then called back a couple more times and gave my coworkers the same grief. She had one girl in tears because she was squabbling over the tax on the bikes and asked her if she even graduated high school because she cant do basic math.
Guest: yea, Dave, I'd like to order bikes
Me: Ok I need your reservation number
(guest gives me her reservation number)
Me: and how many bikes would you like?
Guest: Ok I am confused, how will I get my bikes?
Me: our bike shop will deliver them for you
Guest: but there is more than one bike shop on the resort
Me: Yes ma'am
Guest: so which bike shop should I use?
Me: well we work with a bike shop located just off the island
Guest: well what if I want to rent my bikes with another bike shop?
Me: then you would need to call that bike shop directly. I cant place bike orders for any of the other bike shops, just the one we use
Guest: well I am just so confused...I mean I dont get a choice of what bike shop I wanna rent with?
Me: You certainly do but if you dont want to rent with our bike shop, I will need to give you the number to the bike shop you want to rent your bikes from and you can call them and order them
Guest: Oh I am just so confused......I want to rent bikes through you
Me: Ok how many bikes do you want?
Guest: (very snotty tone) dont I need to tell you what bike shop want to order them through?
Me: No ma'am because we only use one bike shop
Guest: well you certainly dont make this very convenient, do you?
Me: sorry
Guest: yea well you dont sound very sincere but then you probably just work for minimum wage so why should you be? (apparently they raised minimum wage to $14 an hour)
Me: Ma'am do you want to go ahead and place that bike order?
Guest: No I would like you to give me the advice on who to order my bikes through
Me: well I can give you phone numbers to some of the other shops if you like
Guest: No I would not like.....I want you to tell me the difference between the different bike shops and give me all the possibilities
Me: I really dont know much about the other bike shops
Guest: (huffing and puffing) well isnt it your job to know these things?
Me: No ma'am because again we use one bike shop and I only need to about our bike shop, not any of the others
Guest: so what exactly is it they pay you for? Never mind, just order me four bikes
Me: Ok what sizes?
Guest: I dont know.....I am depending on you to make suggestions and customize the order to my needs but I suppose that is asking too much. I will just call back and talk with someone who knows what they're doing. (click)
She then called back a couple more times and gave my coworkers the same grief. She had one girl in tears because she was squabbling over the tax on the bikes and asked her if she even graduated high school because she cant do basic math.
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