The photo lab/portrait studio I work in has a contract with a local school to be the exclusive studio to take photos for the seniors for the yearbook. It keeps the photos consistant (size and background-wise) and means the school has a ton less work to do.
This has been the case for about 8-10 years. All of the students in this school are aware of it, or should be aware of it. They start recieving notifications April/May of their Junior year.
And phone calls over the summer as a reminder to come in and schedule appointments.
And (new this year) emails.
The deadline this year was September 10th. Of course, we knew that it wouldn't stop seniors from waiting until the last minute.
Some gems:
- Parents PO'ed because on Sept 4th, our only appointments left were *gasp* during school! Hmmmm, because the kids that bothered calling us more than a week ahead of time got the prime spots? Also, a mom who pulled that on me, after saying when I answered the phone that they had gotten "several notifications" (this was past the original deadline, FTR) and then was upset we didn't have a weekend time open the next day. Hmmmm, maybe if you had called when you got the FIRST notification?
- Several students went to other photographers who told them "it wouldn't be a problem" to have yearbook photos taken there. Parents upset they have to pay our sitting fee to have a photo for the yearbook ($30 for the ENTIRE YEAR, unlimited sittings) when they already had photos taken. Maybe you should've checked it out with the school or paid attention to the information you had been getting?
- One girl freaking out when we were about 5 min behind (because someone showed up late) that today was the last day and she was going to miss the deadline. Then when I was showing her the photos to select, she wanted to see what they would look like after the retouching. When I told her that takes 5-10 min/person (really 3-5, but gotta make it sound good! LOL some are much more though) and she's at the bottome of my list to do (seeing as she is the most recent one added), she went ballistic saying today was the deadline and the school HAS to have the photo today and she was NOT going to miss out being in the yearbook because of us.
I just looked at her and told her no, LAST week was OUR original deadline as a store, because WE submit the photos to the school and have our own work to do on them first. Shut her up quick. Besides, if it was that important to her, why did she wait until the last minute to do it, huh?
- Students who couldn't be bothered to make a follow-up appointment as instructed to look at their photos and select which one they wanted in the yearbook. We chose last week for them, now it costs you $25 to change it.
They were also given the option of emailing us their choice as they could look at photos online. And were told that they had until Sept 17 to chose and that was it. We're still getting phone calls, and people upset that they can't pick their photo. How I LOVE pulling out the copy of the email that was sent to everyone that hadn't made a selection and slapping it down in front of them. When they are 5 days past the deadline.
Oh yeah, deadline? We extended it TWICE. Until this past Sunday, two weeks past the original one. Started doing shorter, yearbook photo-only shoots so we could fit more in. And there were still people on the waiting list for cancellations for yesterday!
It scares me that these kids are going away to college in a year. How are they going to wash their own clothes? I am very intersted to see how many phone calls to schedule appointments we get this week. They get NO sympathy at this point. NONE.
This has been the case for about 8-10 years. All of the students in this school are aware of it, or should be aware of it. They start recieving notifications April/May of their Junior year.
And phone calls over the summer as a reminder to come in and schedule appointments.
And (new this year) emails.
The deadline this year was September 10th. Of course, we knew that it wouldn't stop seniors from waiting until the last minute.
Some gems:
- Parents PO'ed because on Sept 4th, our only appointments left were *gasp* during school! Hmmmm, because the kids that bothered calling us more than a week ahead of time got the prime spots? Also, a mom who pulled that on me, after saying when I answered the phone that they had gotten "several notifications" (this was past the original deadline, FTR) and then was upset we didn't have a weekend time open the next day. Hmmmm, maybe if you had called when you got the FIRST notification?

- Several students went to other photographers who told them "it wouldn't be a problem" to have yearbook photos taken there. Parents upset they have to pay our sitting fee to have a photo for the yearbook ($30 for the ENTIRE YEAR, unlimited sittings) when they already had photos taken. Maybe you should've checked it out with the school or paid attention to the information you had been getting?
- One girl freaking out when we were about 5 min behind (because someone showed up late) that today was the last day and she was going to miss the deadline. Then when I was showing her the photos to select, she wanted to see what they would look like after the retouching. When I told her that takes 5-10 min/person (really 3-5, but gotta make it sound good! LOL some are much more though) and she's at the bottome of my list to do (seeing as she is the most recent one added), she went ballistic saying today was the deadline and the school HAS to have the photo today and she was NOT going to miss out being in the yearbook because of us.


- Students who couldn't be bothered to make a follow-up appointment as instructed to look at their photos and select which one they wanted in the yearbook. We chose last week for them, now it costs you $25 to change it.

Oh yeah, deadline? We extended it TWICE. Until this past Sunday, two weeks past the original one. Started doing shorter, yearbook photo-only shoots so we could fit more in. And there were still people on the waiting list for cancellations for yesterday!
It scares me that these kids are going away to college in a year. How are they going to wash their own clothes? I am very intersted to see how many phone calls to schedule appointments we get this week. They get NO sympathy at this point. NONE.
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