I want to know now

[vacation_rentals_suck]

Guest: I need to know if the renovations are complete on this unit

Me: it shows that they are

Guest: well can we confirm that because I wont stay in a place without the hardwood floors, I am just not gonna do it

Me: Ok let me connect you to the property manager. Ma'am,. she is gone, can I put you through to her voice mail?

Guest: No I wanna talk to her

Me: well I am sorry, she has gone home for the day

Guest: well then call her at home....I need to know if this place has hardwood floors

Me: well she is not in until tommorow and I cant call her at home

Guest: you know this is ridiculous.....isnt your manager supposed to be on call for emergencies?

Me: hardwood floors are not an emergency

Guest: fine, if thats your attitude, I am renting elsewhere and I want you to know its all because of you and your lack of customer service. You know if you're gonna be in this business, you need to learn to cater to your clients. I worked in customer service and this is not how you do it. My customers always came first but its apparent you dont do that here so you'll just have to do without me. I want customer service before, during, and after the sale. If you cant treat me right before I even book, I can only imagine how bad it is when I get there. So I hope you're happy, you just lost a customer. CLICK

[Irving Patrick Freleigh]

I worked in customer service and this is not how you do it. My customers always came first but its apparent you dont do that here so you'll just have to do without me. I want customer service before, during, and after the sale. If you cant treat me right before I even book, I can only imagine how bad it is when I get there. So I hope you're happy, you just lost a customer. CLICK

Not bloody likely. I'd wager most people who claim to be in customer service or some other business when making a complaint are lying through their teeth.

Secondly, who bases their lodging decisions on whether or not a certain place has hardwood floors?

Thirdly, unless this person has stayed in your villas in the past, you didn't lose a customer. You lost a self-important entitlement whore instead.

[South Texan]

Guest: I can only imagine how bad it is when I get there. So I hope you're happy, you just lost a customer.

Somehow I CAN imgine how bad it would have been when this guest wannabe got there.

And this guest wannabe was right. You should be VERY happy you were spared the constant whining and griping and demands for the manager to be called every five minutes to resolve each piddly "emergency" that would have taken place during this guest wannabe's stay!

[rerant]

Don't you understand? If she didn't have hardwood floors she might DIE!

[Evil Queen]

Watch her feet melt once they touch carpet!

[PepperElf]

lovely how so many people think "my whims are EMERGENCIES."
like mommy never taught them "no"

[Smart_Aussie12]

I would've hung up on "I work in customer service." Eesh.

[Nakajo]

The only real acceptable reason I could think of why hardwood flooring would be so important would be if the person or family member was handicapped. Carpets are harder to use wheelchairs on than hardwood floors. If this were the case, however, I would hope they should had just said so in the first place? And even then, it's not life or death, surely a question that can wait until morning....

[tropicsgoddess]

Guest: well can we confirm that because I wont stay in a place without the hardwood floors, I am just not gonna do it

Me: Ok let me connect you to the property manager. Ma'am,. she is gone, can I put you through to her voice mail?

Guest: No I wanna talk to her

Me: well I am sorry, she has gone home for the day

Guest: well then call her at home....I need to know if this place has hardwood floors

Me: well she is not in until tommorow and I cant call her at home

Guest: you know this is ridiculous.....isnt your manager supposed to be on call for emergencies?

Me: hardwood floors are not an emergency

Guest: fine, if thats your attitude, I am renting elsewhere and I want you to know its all because of you and your lack of customer service. I worked in customer service and this is not how you do it. I want customer service before, during, and after the sale. If you cant treat me right before I even book, I can only imagine how bad it is when I get there. So I hope you're happy, you just lost a customer. CLICK

Not knowing about having hardwood floors in her room right away should the least of her worries and of course any SC says that they get bad customer service if their inane demands aren't met. The "I work in customer service" claim that SC's make is so cliche. You just lost an EW, which is way better. See ya, wouldn't wanna be ya!

[Gerrinson]

But they have to have hardwood floors because the carpet is LAVA!

Oh, wait, that was my little brother when he was 4. I keep getting them confused.

[depechemodefan]

Guest: fine, if thats your attitude, I am renting elsewhere and I want you to know its all because of you and your lack of customer service. You know if you're gonna be in this business, you need to learn to cater to your clients. I worked in customer service and this is not how you do it. My customers always came first but its apparent you dont do that here so you'll just have to do without me. I want customer service before, during, and after the sale. If you cant treat me right before I even book, I can only imagine how bad it is when I get there. So I hope you're happy, you just lost a customer.

Yeah, how many times I've heard that before. I think in some cases people who work in customer services will act like an ass. It's as if they think it's a God given right to treat customer services representatives badly, and since it's a
god given right, then they have the right to act that way.

The most petty of people can also be cs.

[zigcat]

Whenever someone claims they've worked in customer service or has done my job before I usually respond along the lines of:

Then I'm sure you can appreciate the fact that we have certain policies and procedures that we have to adhere to and that sometimes our hands are tied.

[Broomjockey]

But they have to have hardwood floors because the carpet is LAVA!

Oh, wait, that was my little brother when he was 4. I keep getting them confused.

Your little brother was lava? He must be hot stuff.

[blas]

Oh Heavens to Betsy, Broomjockey.....

[Samaliel]

I'm going to bet she wanted hardwood floor because a tiled floor is too cold to walk bare feet on.