I've posted before about the amazing lengths and effort some of my customers go through to avoid having to think, read or follow directions.
Such as sending me a screen image of the directions or forwarding an email they received from us with the directions on it and telling me something along the lines of "Hey, I got this. Now what?"
I now have a new high (or low) on the Pointless Effort to Avoid Thinking Scale (PEATS). It came in my inbox today. Actually it came twice, as you will see...
The first email asked for some help with activation. It contained a long and tragic story about who he was, how important his organization was, how big a hurry they were in and the great an terrible loss they were suffering because they couldn't activate. Sadly the writer omitted their serial number so I couldn't even look it up to see what I could do for them. He also referred to some attachment with more information. I'm sure I could have found more information there if he had actually attached them.
I was gearing up to write back and ask some follow up questions when he wrote back stating he forgot the attachments with his previous email and here they are. This looked promising. We all forget attachments sometimes.
So I opened them wondering if the information in the attachments would give some wisdom I could use to solve his problem. The first one was a scanned copy of a printout of an email we sent to him with instructions on activating. Read the previous sentence again for full impact.
The second one was a scanned image of the serial number card from his product box. At least he found a way to let me know his serial number.
Such as sending me a screen image of the directions or forwarding an email they received from us with the directions on it and telling me something along the lines of "Hey, I got this. Now what?"
I now have a new high (or low) on the Pointless Effort to Avoid Thinking Scale (PEATS). It came in my inbox today. Actually it came twice, as you will see...
The first email asked for some help with activation. It contained a long and tragic story about who he was, how important his organization was, how big a hurry they were in and the great an terrible loss they were suffering because they couldn't activate. Sadly the writer omitted their serial number so I couldn't even look it up to see what I could do for them. He also referred to some attachment with more information. I'm sure I could have found more information there if he had actually attached them.
I was gearing up to write back and ask some follow up questions when he wrote back stating he forgot the attachments with his previous email and here they are. This looked promising. We all forget attachments sometimes.
So I opened them wondering if the information in the attachments would give some wisdom I could use to solve his problem. The first one was a scanned copy of a printout of an email we sent to him with instructions on activating. Read the previous sentence again for full impact.
The second one was a scanned image of the serial number card from his product box. At least he found a way to let me know his serial number.

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