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One I have to get out tonight before I go to bed.
This one pissed me off to no end.
Had a customer come in that had sucked up water into her engine. It had to be replaced. Since, like most dealership, we don't have new engines just lying around we had to order. Normally this only take a few days but there was some kind of problem with our shipping people it was gonna be two weeks before we could get ahold of it. The customer is already unhappy about this as shes shelling out over two grand total for this job. I can understand and sympathize, truly.
Well a few days go by and the lady returns, saying she needs a few things out of her car. I take her out to the bullpen where her car is being stored in the meantime, only to find the passenger side window broken in, the car rifled through, the radio missing, and god only knows why, the backseat cushion gone.
Now the lady is understandably pissed. I tell her that I'm gonna call the police out to have a look-see, our insurance will cover most if not all the damage, (they have a habit of weaseling out of paying for car stereo systems 'well, how do we know it was there before?'). She says that's fine, makes a phone call herself, while I make all the calls I need to.
Fast forward the 2 hours it takes for a cop to get out there. I direct the officer over to the car where my boss is talking to our insurance company and the lady is going through the car to see what else is missing (never mind that I told her to wait for the cops). As the officer and I approach the lady stands up out of the car and says to me, "What did you do with my handicap sign?"
"Well, ma'am it was laying on the passenger seat when I had your car in my bay. Seeing as how I knew you weren't gonna be driving this one I gave it back to you before you left that day," I replied.
"I know, it was just there a few minutes ago, I was just wondering what you did with it."
I'm confused. This displays very clearly on my face so the lady clarifies, saying it had just been in her car on the passenger seat. I'm even more confused.
"I'm not sure I follow," I say, hoping against hope to gain some understanding.
With an exasperated expression she says, "My handicap sign was on the passenger seat of this car," accompanied by a dramatic pointing motion, "when I brought it to you, now it's gone, where is it?"
"Ma'am, I handed it to you right before our driver gave you a ride to your rental car."
"No you didn't!" I can hear the hysterics beginning, and I brace myself for the onslaught "Why would you STEAL a HANDICAP SIGN from an OLD WOMAN? Where did you hide it? Where IS IT?"
The cop, who had been silent until this point steps in between me and the woman (who is only about forty btw) and gets hit in the face by her purse that had been swung at me. I'm in shock. The officer is more than a little surprised. The woman still, shouting accusations at me, drops to her hands and knees and begins looking under cars.
"It HAS to be under one of these cars somewhere! There's nowhere else you could have hid it!"
The cop picks her up off the ground and takes her purse away from her, and even though he's already getting a real nice black eye, tells her that he's not going to arrest her for assaulting a cop but she needs to calm down.
She doesn't, but she does lower the decibels.
After a few more minutes of accusing me and trying to get the cop to arrest me my boss finishes his call with the insurance company and tells me to go back to the shop, he'll handle it. So I do.
A few hours later the officer comes into the shop and asks me a few questions about the missing handicap sign and then leaves after telling me the woman spent the whole time accusing me of stealing it.
Later, after talking to the service writer who talked to her when she first pulled up I find out it was hanging from the rearview mirror of the rental she was in.
I'm never touching the woman's car again, even if the damn thing is on fire.
This one pissed me off to no end.
Had a customer come in that had sucked up water into her engine. It had to be replaced. Since, like most dealership, we don't have new engines just lying around we had to order. Normally this only take a few days but there was some kind of problem with our shipping people it was gonna be two weeks before we could get ahold of it. The customer is already unhappy about this as shes shelling out over two grand total for this job. I can understand and sympathize, truly.
Well a few days go by and the lady returns, saying she needs a few things out of her car. I take her out to the bullpen where her car is being stored in the meantime, only to find the passenger side window broken in, the car rifled through, the radio missing, and god only knows why, the backseat cushion gone.
Now the lady is understandably pissed. I tell her that I'm gonna call the police out to have a look-see, our insurance will cover most if not all the damage, (they have a habit of weaseling out of paying for car stereo systems 'well, how do we know it was there before?'). She says that's fine, makes a phone call herself, while I make all the calls I need to.
Fast forward the 2 hours it takes for a cop to get out there. I direct the officer over to the car where my boss is talking to our insurance company and the lady is going through the car to see what else is missing (never mind that I told her to wait for the cops). As the officer and I approach the lady stands up out of the car and says to me, "What did you do with my handicap sign?"
"Well, ma'am it was laying on the passenger seat when I had your car in my bay. Seeing as how I knew you weren't gonna be driving this one I gave it back to you before you left that day," I replied.
"I know, it was just there a few minutes ago, I was just wondering what you did with it."
I'm confused. This displays very clearly on my face so the lady clarifies, saying it had just been in her car on the passenger seat. I'm even more confused.
"I'm not sure I follow," I say, hoping against hope to gain some understanding.
With an exasperated expression she says, "My handicap sign was on the passenger seat of this car," accompanied by a dramatic pointing motion, "when I brought it to you, now it's gone, where is it?"
"Ma'am, I handed it to you right before our driver gave you a ride to your rental car."
"No you didn't!" I can hear the hysterics beginning, and I brace myself for the onslaught "Why would you STEAL a HANDICAP SIGN from an OLD WOMAN? Where did you hide it? Where IS IT?"
The cop, who had been silent until this point steps in between me and the woman (who is only about forty btw) and gets hit in the face by her purse that had been swung at me. I'm in shock. The officer is more than a little surprised. The woman still, shouting accusations at me, drops to her hands and knees and begins looking under cars.
"It HAS to be under one of these cars somewhere! There's nowhere else you could have hid it!"
The cop picks her up off the ground and takes her purse away from her, and even though he's already getting a real nice black eye, tells her that he's not going to arrest her for assaulting a cop but she needs to calm down.
She doesn't, but she does lower the decibels.
After a few more minutes of accusing me and trying to get the cop to arrest me my boss finishes his call with the insurance company and tells me to go back to the shop, he'll handle it. So I do.
A few hours later the officer comes into the shop and asks me a few questions about the missing handicap sign and then leaves after telling me the woman spent the whole time accusing me of stealing it.
Later, after talking to the service writer who talked to her when she first pulled up I find out it was hanging from the rearview mirror of the rental she was in.
I'm never touching the woman's car again, even if the damn thing is on fire.
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