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August is hell in Financial Aid. Not only are we up to our ears in paperwork, but we have endless lines of students coming in last minute to apply.
My Name is What
This peach of a woman applied for a loan and was denied by yours truly. I have the right to deny a loan to a student that I feel is not eligible. My spineless boss (more on that later) said to give her the loan. K. I start going through the paper work and can't help but worry about the future of humanity. This all took place over about a week.
This woman's legal name is First Maiden-Married. She signs it First Maiden-Married, but when asked to write 'last name, first name' she writes it Married-Maiden, First. Naturally, the legally-binding document that is crucial to getting her loan has the two names on it (IE gonna cause a lot of problems with the loan). I send her letters, saying we need the corrected name, even track her down and have her fill out a new one. The new form she did was the same problem. She had Married-Maiden, First, and signed it as First Maiden-Married. I have her correct it, so she signs it First Married-Maiden instead of fixing the problem. *Facepalm* I finally get her to sit down, and am forced to dictate to her HOW TO SIGN HER OWN NAME! WTF?!
If I Play Helpless, Will You Do It For Me?
The answer is, no.
My boss is very customer service oriented, and one of her projects was to set up a 'Student Center' (two dinky computers set aside) so the staff can help students fill out online financial aid forms. Most students will sit down and stare at either you or the monitor. When you avoid eye contact, they have to actually ask, "What do I put?" The first couple pages of the lovely FAFSA are all student info, like name, SSN, address. If you don't know that info already, you are beyond help.
Spineless Boss
Boss-lady when on a rant today about how we shouldn't be turning students away just because the person they need isn't there, that we should have a back-up in case that person is gone, and we need to cross-train more people. Heaven forbid we should turn someone away because we don't know everyone else's job in the office and make our boss look bad.
I don't know what reality she is living in. We are short-staffed as it is, and we have a freeze on all open positions because the college has no money. The staff that we do have is already stressed and over-worked. If the student had gone just about any place else and the person needed was gone, they would be told they were SOL, come back when they're here. That's life.
My Name is What
This peach of a woman applied for a loan and was denied by yours truly. I have the right to deny a loan to a student that I feel is not eligible. My spineless boss (more on that later) said to give her the loan. K. I start going through the paper work and can't help but worry about the future of humanity. This all took place over about a week.
This woman's legal name is First Maiden-Married. She signs it First Maiden-Married, but when asked to write 'last name, first name' she writes it Married-Maiden, First. Naturally, the legally-binding document that is crucial to getting her loan has the two names on it (IE gonna cause a lot of problems with the loan). I send her letters, saying we need the corrected name, even track her down and have her fill out a new one. The new form she did was the same problem. She had Married-Maiden, First, and signed it as First Maiden-Married. I have her correct it, so she signs it First Married-Maiden instead of fixing the problem. *Facepalm* I finally get her to sit down, and am forced to dictate to her HOW TO SIGN HER OWN NAME! WTF?!
If I Play Helpless, Will You Do It For Me?
The answer is, no.
My boss is very customer service oriented, and one of her projects was to set up a 'Student Center' (two dinky computers set aside) so the staff can help students fill out online financial aid forms. Most students will sit down and stare at either you or the monitor. When you avoid eye contact, they have to actually ask, "What do I put?" The first couple pages of the lovely FAFSA are all student info, like name, SSN, address. If you don't know that info already, you are beyond help.
Spineless Boss
Boss-lady when on a rant today about how we shouldn't be turning students away just because the person they need isn't there, that we should have a back-up in case that person is gone, and we need to cross-train more people. Heaven forbid we should turn someone away because we don't know everyone else's job in the office and make our boss look bad.
I don't know what reality she is living in. We are short-staffed as it is, and we have a freeze on all open positions because the college has no money. The staff that we do have is already stressed and over-worked. If the student had gone just about any place else and the person needed was gone, they would be told they were SOL, come back when they're here. That's life.
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