Tweet
Hey everybody,
Back from a 3 month hiatus, and I got the job I was seeking (Hotel Front Desk Clerk). In the two weeks since I started actually clerking, I have already acquired some stories. (I'm sure there will be more
).
1. The Good: We had a group of people from out of state. They were a real party people, but very polite and very gracious. In fact, they gave boxes (at least five) of candy to the front desk personnel for being so helpful. The first one came while I was on shift. It was about 4 am. After a long flight, this couple had their rental car break down. Needless to say they were VERY tired when they got in. I checked them in, and no sooner did they get to their room, they came back to the desk to hand me a box of chocolates.
2. The Bad: We had several groups due to a big local event, and because of this event every hotel in the area was sold out almost every night. It really sucks to have to tell a dozen people or more a night "I'm sorry, but we're completely booked. There are no rooms available for about an hour in either direction."
3. The Ugly: A young man comes in (looks to be in his 20s), and hands me his cell phone and asks me to talk to his mom. He is obviously intoxicated (I can smell the alcohol from across the desk, 2 ft. away). So I identify myself over the phone and she asks if we have any rooms available, because it's an emergency. I apologize and say that we are full, and have no rooms available. She says her son really needs a room for the night, because his friend got drunk, and attacked him when he came back to the hotel room. So, he can't stay there tonight. I apologized again, and even double checked with my manager to see if we had any rooms (since we are so new, not all of the rooms are open for business). She said we had no rooms. I told the mother, once again that we had no rooms. At this point the conversation has lasted ~10 min. The son asks for his phone back, and starts saying I'm and "F---ing douchebag" that can't help someone in trouble. Going out the door he calls me a "Four-eyed Douchebag".
I pretty much laughed it off. I mean, the last time I was called "four-eyes" was in the 3rd grade, and "douchebag" was pretty popular in middle school, but as far as insults go is pretty lame..
So these are my stories from my first weeks at the hotel.
Enjoy!
SC
Back from a 3 month hiatus, and I got the job I was seeking (Hotel Front Desk Clerk). In the two weeks since I started actually clerking, I have already acquired some stories. (I'm sure there will be more
).1. The Good: We had a group of people from out of state. They were a real party people, but very polite and very gracious. In fact, they gave boxes (at least five) of candy to the front desk personnel for being so helpful. The first one came while I was on shift. It was about 4 am. After a long flight, this couple had their rental car break down. Needless to say they were VERY tired when they got in. I checked them in, and no sooner did they get to their room, they came back to the desk to hand me a box of chocolates.
2. The Bad: We had several groups due to a big local event, and because of this event every hotel in the area was sold out almost every night. It really sucks to have to tell a dozen people or more a night "I'm sorry, but we're completely booked. There are no rooms available for about an hour in either direction."
3. The Ugly: A young man comes in (looks to be in his 20s), and hands me his cell phone and asks me to talk to his mom. He is obviously intoxicated (I can smell the alcohol from across the desk, 2 ft. away). So I identify myself over the phone and she asks if we have any rooms available, because it's an emergency. I apologize and say that we are full, and have no rooms available. She says her son really needs a room for the night, because his friend got drunk, and attacked him when he came back to the hotel room. So, he can't stay there tonight. I apologized again, and even double checked with my manager to see if we had any rooms (since we are so new, not all of the rooms are open for business). She said we had no rooms. I told the mother, once again that we had no rooms. At this point the conversation has lasted ~10 min. The son asks for his phone back, and starts saying I'm and "F---ing douchebag" that can't help someone in trouble. Going out the door he calls me a "Four-eyed Douchebag".
I pretty much laughed it off. I mean, the last time I was called "four-eyes" was in the 3rd grade, and "douchebag" was pretty popular in middle school, but as far as insults go is pretty lame..
So these are my stories from my first weeks at the hotel.
Enjoy!
SC
). I think Mommy thought she could pull some strings because she worked in a hotel, too. She thought that her "inside knowledge" of a hotel that isn't even under the same corporate umbrella as mine would lead to me making a special exception.
Comment