stupid complaints

[mattm04]

I had two really certifiably insane complaints today.

Why do you sell stuff, for MONEY

Our main counter fro customer interaction is a recessed are in our refrigerated cake display. In the recessed area we display specality and sale items. A male SC approaches in their mid 40's wearing business casual and has some card dangling from his belt, it appeared to be a ID card of some sort. He asks a few questions, I answer them, he seems happy.

SC: One more thing.
Me: Yes.
SC: Why do you torture me?
Me: I don't understand?
SC These! *holds up one of our single serve cakes* Why to you put these where people can see them?
Me: So customers can look at our products and see if they want to buy them.
SC: But, what gives you the right to sell stuff to people?
Me: Sir, we are a for-profit business that operates to make money for the company.
SC: But want about me?
Me: I'm not sure what to tell you. We offer things for sale and you decide to purchase them or not.
SC: Well that is just wrong. *the sc stomps off with their cart full of groceries and pays, but complains to the cashier*

How dare we sell stuff for profit, what do you think we are a business. Oh wait, we are. Ass!

old and seanile

This stared out as a legit complaint, but quickly went down hill. The Sc in question was a "lady" in her mild to late 60's.

SC: Your out of <flavor of roll from our self-service display> and I need a couple today.
Me: *having just filled it 20 minutes earlier* Let me check. *i go over to the display and see the flavor she wants has bout 10-12 in the display*
SC: *stomps over* See its complllttllllllleeeeyyyyyyyyyyy empty!
Me: I count at eats 8 right here. *points to rolls*
SC: well i have been in every day for the last week and each time you were out.
Me: When were you in? *maybe she came in every day after the lunch or dinner rush whit it can get low, but rarely out*
SC: around 9 am each day
Me: well I will let the department head know about that, but I have plenty for what you want today.
SC: Nevermind. You people are too stupid to understand how to bake enough stuff for my needs. Don't bother with your stupid note.
Me: I'm sorry to hear that. Would you like to speak with the...*General Manager*
SC: Just shut up. Okay! You don't know hot to treat a customer. If I say i need <product> you drop what you are doing and make if fresh for me.
Me: These rolls have to be proofed and baked first. that can take up to an hour. If you need a some for a specific time, just call us 24 hours in advance and we will have the ready for you.
SC: I don't think you can. You are probable not smart enough to get your self to work on you own, let alone go to the bathroom without your mommys help, you...
Me: "ma'am" that is not appropriate. I am no longer helping you.

I called the MOD and told him what had happened. The SC did complain about how I was rude and offensive to her. It was the cool MOD and another custoemr had overhead the conversation who told the GM what happened also. The SC was mad we didn't give in to her demands.

So much for the nice little old lady/grandma image. Why do I get all the i'm old = i'm special EW's/SC's?

[Snowbird]

SC: Why do you torture me?

"Because we can! Mwa hahahaha!"

At first, I thought he was just being a smart alek about the torture of seeing goodies on display and being 'forced' to buy them because he couldn't resist, I've heard that plenty of times. That though, that's just big old slice of crazy cake.

[nomorecarts]

I completely see where the man in the first post is coming from. I honestly often wonder how bakeries DARE to put out all the cakes and then expect me to be able to choose just ONE. I also really don't like paying for them. I believe in the power of free cake. Free cake would solve all the world's problems, especially if *I* got some free cake.

the cake is a lie





(someone had to say it)

[Cyphr]

the cake is a lie





(someone had to say it)

but the cube is forever \0/

[Tito]

That first SC.... I totally speechless. I really don't know what to say....

That second SC was just a total bitch. That's great that management stood up for you & did not cave to her demands. You should check PFB, see if she posted over there!

[depechemodefan]

I can see the first SC on a friday night, after being pulled over by the cops for DUI:
SC: But the store sells alcohol! How dare they! They made me drink the wine on the shelves!

I really don't know what's wrong with the second SC. It is like her brain decided to make the world into a hostile place. She didn't even acknowledge that she didn't see the rolls. So it's all your fault. She was just mental.

[DerangedHermit]

By any chance, would it have been an onion roll? It never fails, despite which one of the S&S's I go to around here (whether it be mine or somewhere else), they'll never have many (or any) of the onion rolls.

Those onion rolls are awesome.

[dithers66]

God belsss that other customer who overheard. Most are too pathetic to ever get involved and *dear God* maybe help an employee out.

[MoonChild2007]

SC: Nevermind. You people are too stupid to understand how to bake enough stuff for my needs. Don't bother with your stupid note.

'
'
Oh yeah that's right! The whole revolves around your ass and that NOBODY else is supposed to buy anything but YOU!

What a self entitlement selfish bitch!

[mattm04]

By any chance, would it have been an onion roll? It never fails, despite which one of the S&S's I go to around here (whether it be mine or somewhere else), they'll never have many (or any) of the onion rolls.

Those onion rolls are awesome.

At my store, depending on the day no one will buy them or everyone who comes is will want them, unlike ever other roll we sell when it is usually steady each day. Sometime sw just don't notice stuff running low. Also look for 6pks. of them that my be on the displays somewhere, espically in the late spring to early fall.

[42_42_42]

I used to work as a cake decorator in a grocery store bakery. I completely feel your pain! Unfortunately, both the whackadoo man and the crazy bitch sound like many of the customers I used to have to deal with. "What do you mean you can't bake and decorate me a fresh cake in 10 minutes?" People have NO concept of how baked goods work. I swear most people have no idea how food is made at all. It just appears on the shelves at the store by magic. You know know there are fairies and elves in the back room magicking food into existence.

[Jay 2K Winger]

the cake is a lie

but the cube is forever \0/

[Dips]

On the second SC...

You kept offering reasonable solutions to her problem and kept her from having something to complain about. How dare you? She wanted to martyr herself for the cause of unfulfilled roll cravings, damnit!