Most pathetic complaint ever!

[MoonChild2007]

I had this awful woman this morning who called to complain about how whenever she called 411 that the reps she gets: Let's play a game

A) Are rude and nasty to her
B) have middle eastern accents
C) did not give her the correct info

If you picked B you are correct. Yes, she called not once but twice about how the people who help her racist ass out have middle eastern accents. I didn't argue cause I know how stupid she is and what a bitch she is. Get this, she wanted to speak with a supervisor about it. Like what the hell is the manager going to do? FIRE all people who have accents? What an awful woman and it makes me wonder what she does if the people she encounters have accents.

Things get better when I tell her that no managers or supervisors are available at the time. I called for a supervisor ONCE and put her on hold. I come back stating that no supervisor available. I called AGAIN and even WALKED the call center looking for one and nope. I told her that no supervisors were available. then she starts an argument with me stating that I said they were busy and i was lying to her.

She then threatened me asking me for my name and my badge just because
i told her that no supervisors were on the floor. She was going to call corporate because she doesn't appreciate being lied to. Yeah whatever. She isn't going to intimidate me over something that is OUT OF MY CONTROL. What a bitch and i hope corporate laughs in her face about how pathetic she is acting.

[rerant]

I actually like Middle Eastern accents. I think there's nothing more exotic and beautiful than a woman with a light Indian accent. I'd kill to have one, but here I am with my regular-ass North American accent.
Maybe this woman should talk to me so I can tell her in my North American accent how much of an idiot she is.

[RetailWorkhorse]

I had a woman tell me that my "English was much better~!"

When she moved here from some northern state she said that my accent sounded just like her Austrian grandfather.

Good. For. You.

Now leave me to my accent, I have enough trouble being understood by family members.

[earl colby pottinger]

Please

Please tell me all your supervisors have strong accents too!

[MoonChild2007]

It doesn't help that no supervisors were on the floor anyway!

[texasbelle5]

Call me what you will, when I call about my AMEX account, my DISH network account, I am less than happy when bangalore "Bob" answers. Between having to repeat everything I say 12 times, and speak slowly, I usually cannot understand his answers. If it's a tech problem, 65% of the time I cannot get my problem solved. I usually hang up and call again until I get Pauline in Peoria.
and I worked in call scenter in Arizona that used US people (like me) to sell their product (software) but sent tech/support call to Daksh or Bangalore. People would call up and SCREAM at me. Sure lady, let me take control of this 4 billion company, fire the CEO, and bring all suppoet back to the US. If only.

[depechemodefan]

The other day a woman called from this company we hate. This company, we think is a collection agency, has employees call us asking for companies that 1/4 of the t ime we can't find. Now we use a database called Reference USA that is great at finding companies, though at times we use google. We mention to the people who call us that all they had to do was go through our website to get the info. I suppose it would be faster. But no one has access to the internet there. We pretty much hate them because sometimes the callers are rude. Well, I only encountered one rude person. Other co-workers encountered a lot of rude callers, but one of my complaining co-workers has an attitude anyway, so I'm not surprised the caller has an attitude with her.

Pretty much we wish someone in that company would just get the internet and do the searches themselves. And part of our hate for the company is each of us, for one 1-hour shift, will get 3-6 calls from this company. Leaving a lot of patrons complaining about having to wait.

Anyway, back on topic, this one called had a Spanish accent. Now I'm part hispanic, and I'm used to Hispanic people speaking english and I'm usually good at interpreting what they are saying, or mean to say. This woman was hard to understand. And usually this company callers will ask things like "HOw many employees does it have?" and this woman kept on saying "how many employers does UPA Auto have?" Which makes no sence.

But anyway, some people, even native English speakers, are hard to understand. It doesn't have much to do with race, just how much the indiv. bothers to learn English.

[smileyeagle1021]

oh those people would hate calling the hotel... I apparently have a European accent (those are the nice people... the not so nice people say I have a queer accent... anyway...), my shuttle drivers have somewhat hispanic accents or southern accents (guess which one that is), and if they don't like it, they can speak to the owner who is Arabic... and has a very thick accent.

[TheSilentOne]

Tsk Tsk...

It's a shame. People seem to mistake 'customer service' for abuse. It's ridiculous.


If I were you I would've made an accent and pretended to be a supervisor... Stupid customer.

[Sharsarannon]

*laughing* Oh wow, that's her complaint??
I think if I got that lady on the phone I would have immediately added a Middle Eastern accent to my English and said, "Madam, that is how I speak when I'm not on the phone. What exactly is wrong with it again, hmm?"

But I'm mean like that.

Sheesh, what a xenophobic freak. I could understand her complaining if she seriously could not understand someone's English, because then it's hard to do business, but whining just because they have an accent she doesn't like? Some people.

[smileyeagle1021]

If I were you I would've made an accent and pretended to be a supervisor... Stupid customer.

haven't you actually done that before. I know I have

[marasbaras]

Call me what you will, when I call about my AMEX account, my DISH network account, I am less than happy when bangalore "Bob" answers. Between having to repeat everything I say 12 times, and speak slowly, I usually cannot understand his answers. If it's a tech problem, 65% of the time I cannot get my problem solved. I usually hang up and call again until I get Pauline in Peoria.

It has nothing to do with what part of the world the person is in and everything to do with the training the call center rep has received.

I've talked to a LOT of reps in the US who were completely worthless. Just total wastes of my time.

[ThePhoneGoddess]

It has nothing to do with what part of the world the person is in and everything to do with the training the call center rep has received.

I've talked to a LOT of reps in the US who were completely worthless. Just total wastes of my time.

I would have to agree with this.

The other thing to remember is that understanding accents is a personal thing. I have a lot more trouble understanding my customers with thick southern accents than I do understanding banks reps in Asia---both of whom I speak to on a daily basis. I often have to ask southern people to repeat themselves and then it takes me a minute to translate what they say into regular old English in my head.

[DistantStar]

Sometimes it's all about what accent the person has. My office has people from hither and yon, but on the phones our main people with accents are from Peru and from Slovakia. I've gotten a few people bitching about the Peruvian guy's accent. I don't find him that hard to understand, and neither does anybody else in the office! But I have yet to get people complaining about the Slovakian accent; they might say that they're not sure she entirely understood them, but it's never been said meanly.

I think there's a set of people who have nasty racist assumptions when they hear somebody with a Spanish accent. Never mind that he has a university degree and is an all-around great guy, smart, nice, even cute. But no, he's one of Them.

[MoonChild2007]

It doesn't depend on anything, a person's accent is something that they have no control over. No point in complaining over something that a person has no control over. If you can't understand them, call back later. I'm pretty sure the people at the end of the phone also could have accents so why don't we as call center reps
complain about them?

Sad how people complain over dumb stuff.