Ok I used to be a tech for a Personal Communications Service cell phone company (Which off ttrack here we where never ,ever, allowed to call them cell phones in front of management but mobile phones as we where'nt celluar) but anyhow we had a customer one day who had a bit of a problem come in and blame us for it.
Background: He had bought a set of three phones on three different plans. One for himself, one for his wife and one for his girlfriend. He had apparently tried to get it where the bills for the phones went to the appropriate people. Somehow the bill for the girlfriend's phone went to the wife and vice versa.
So he comes into the store very upset and angry and yelling at us about how we messed him up and the company had destroyed his life and a bunch of other things.
Now the entire store was goign through planogram change and updating the big backlit coverage map we had in the lobby so you had me (6'0" 200#, male), Tbone (6'8" 150# male) and Porkchop (5'10" 280#, 3rd degree black belt, male) wrestling with with large map and trying not to get burned by the lights of doom. Riblet( 5'9" 130#, female) covering the phones and desk, our CSRs mon (5'5" 120# female)and mets (5'9" 150# disabled male) kibitzing and helping out where needed (it was slow that day fortunately). We tall three males where right in the front so who does he go to to start yelling thats right walks past us and goes to riblet and mon who where at the center of the store at the sales desk.
Mon was tryign to calm him while the three of us where standing by as he was not calming down if anythign getting more wound up. Finally it comes out what happened was that the wife got the girlfriend's bill, she called and found out who the girlfriend was, found out she was the girlfriend and then proceeded to contact her lawyer and take steps to initiate removal of this guys life, wealth and utter happpiness (as well as as many personal belongsings she could) from him. I am not exactly certain what he wanted the store or the company to do in this but consideirng how riled he was getting, Riblet and Mets both hit the panic button and Tbone walked up getting his best pacify the lunatic voice on while porkchop and I came up on either side ready to restrain.
This didnt have the exact effect we wanted but it did get the guy to decide to leave. But not before he said quite a few choice words and then spiked his phone on the floor wizzing it right past mon in the process. He left, the cops showed up, we showed them the tape. He was arrested for disorderly conduct, and told never to set foot in a PCS store again. Not to mention he still was under contract for all three of the phones on top of the rest of the mess he was in.
Ahh that was a job. Several stories but this is the biggest one I have from there.
Background: He had bought a set of three phones on three different plans. One for himself, one for his wife and one for his girlfriend. He had apparently tried to get it where the bills for the phones went to the appropriate people. Somehow the bill for the girlfriend's phone went to the wife and vice versa.
So he comes into the store very upset and angry and yelling at us about how we messed him up and the company had destroyed his life and a bunch of other things.
Now the entire store was goign through planogram change and updating the big backlit coverage map we had in the lobby so you had me (6'0" 200#, male), Tbone (6'8" 150# male) and Porkchop (5'10" 280#, 3rd degree black belt, male) wrestling with with large map and trying not to get burned by the lights of doom. Riblet( 5'9" 130#, female) covering the phones and desk, our CSRs mon (5'5" 120# female)and mets (5'9" 150# disabled male) kibitzing and helping out where needed (it was slow that day fortunately). We tall three males where right in the front so who does he go to to start yelling thats right walks past us and goes to riblet and mon who where at the center of the store at the sales desk.
Mon was tryign to calm him while the three of us where standing by as he was not calming down if anythign getting more wound up. Finally it comes out what happened was that the wife got the girlfriend's bill, she called and found out who the girlfriend was, found out she was the girlfriend and then proceeded to contact her lawyer and take steps to initiate removal of this guys life, wealth and utter happpiness (as well as as many personal belongsings she could) from him. I am not exactly certain what he wanted the store or the company to do in this but consideirng how riled he was getting, Riblet and Mets both hit the panic button and Tbone walked up getting his best pacify the lunatic voice on while porkchop and I came up on either side ready to restrain.
This didnt have the exact effect we wanted but it did get the guy to decide to leave. But not before he said quite a few choice words and then spiked his phone on the floor wizzing it right past mon in the process. He left, the cops showed up, we showed them the tape. He was arrested for disorderly conduct, and told never to set foot in a PCS store again. Not to mention he still was under contract for all three of the phones on top of the rest of the mess he was in.

Ahh that was a job. Several stories but this is the biggest one I have from there.
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