Tweet
Highlights from today's shift log:
Rms 116/117 -- Will check out tomorrow instead of later as scheduled because Rm 117 smells "very strongly" of smoke. Lady in Rm 116 suggests we tear up the carpet.
Rm 116 -- Complained that bathtub was dirty and had "pubic hair" in it. Did not like the way Rm 119 smelled, stayed in Rm 116. I cleaned gst's tub.
Rm 116 -- Complained that Blah Inns are so run-down, and noted that they used to be immaculate. Gst made sure to insult us very politely. Complains of dirty tub, peeling wallpaper, mold, and smoke smell.
--
Okay then. Here's the background to this sordid tale. Both of these rooms contain ladies in town for a conference. A religious conference, although their behavior does not necessarily bely a forgiving nature.
The first problem, and the matter that set this ball rolling was a discrepancy with their reservations, which we manage to mostly clear up. The problem was that the Alpha Lady called to get her confirmation numbers for her two rooms, and ended up with three confirmation numbers for two rooms. How is a mystery, especially because there was only one room reserved under her name at all. We figure it's the new girl's doing, so we'll straighten it out with her when we can. In the meantime we searched for any use of the Alpha Lady's credit card, but found no mention of it whatsoever, although Alpha Lady's husband called her from Florida to tell her there's a charge for more than $100 on that card from us. You can tell she doesn't trust us or our computer.
Now, Alpha Lady is staying in Rm 116, across the hall from the Beta and Gamma Ladies in Rm 117, which is a handicapped room. Beta Lady is very elderly and uses a walker. Beta Lady seemed much nicer than Alpha Lady, who also noted, loudly, in a phone conversation with her husband here at the front when they were trying to figure out what's going on with her credit card, that "there aren't any good hotels in this town." Not to mention the fact that she would rather be staying across the street at the Generic Inn and Suites.
We really appreciated hearing there are no good hotels in town.
Later, after Alpha, Beta, and Gamma returned from supper, Beta told us they'd all be checking out in the morning because her room is "permeated with smoke." Even the pillows. This is funny considering that we've rented it as non-smoking for the past three nights at least with no complaints. Alpha helpfully informed us that you have to tear up the carpets when you convert a smoking room to a non-smoking room.
"You just can't paint over it, unfortunately," she said. She also noted that we had obviously converted our hallways from smoking to non, whatever the hell that means, and suggests pulling up the hallway carpet too.
Later, Alpha complained again that she had gone to take a bath and found pubic hair in the tub! I offered to clean the tub or move her to another room. She asked for a refund instead, but as I have no power to do that, I told her she'll have to talk to the manager in the morning. She sighed, cursed lightly, and then agreed to look at Rm 119.
It smelled like smoke. I had one other room downstairs to show her, and she looked at it.
It smelled like smoke. She decided to have me clean her tub and just stay in there. As she was telling me this, she noted that Blah Inns used to be so immaculate! She had no idea they'd gotten so run-down. There was mold, and everything smelled like smoke. The wallpaper was peeling also.
"Of course I know it's not your hotel though." Which was nice. We all appreciate a verbal pat on the back when we're being baited.
But at any rate, I cleaned her tub. There were three hairs in the tub, and none of them were public hairs. In fact, suspiciously, they were exactly the color and length of our new male housekeeper's hair. And, the average human being loses over a hundred hairs a day. Go figure. Or at the very least, if they did belong to the previous guest, I'm willing and able to run right down and scrub the tub until it cries uncle. There's no need to make a federal case about it. Yes, it's annoying, and yes it's icky, but we're human, our housekeepers are human, and from time to time, they overlook things.
I have a distinct feeling that what we're dealing with is a gaggle of fart-detectors -- those unfortunate human beings cursed with such an acute sense of smell that they can pinpoint a lone fart in a house three blocks away, and possibly even identify the legume that caused it. Rm 116 smelled fine to me, as did Rm 117, Rm 119, and Rm 109.
There's a complaint coming to us from this. I know it. I can feel it, and what's more, I'll have to write a sniveling, ass-kissing letter to her about it. I always get that job.
But at least she did go out of her way to insult us nicely. That's all that will keep me from gnawing the bedclothes and crying my red eyes dry as I try but fail to sleep tonight.
Rms 116/117 -- Will check out tomorrow instead of later as scheduled because Rm 117 smells "very strongly" of smoke. Lady in Rm 116 suggests we tear up the carpet.
Rm 116 -- Complained that bathtub was dirty and had "pubic hair" in it. Did not like the way Rm 119 smelled, stayed in Rm 116. I cleaned gst's tub.
Rm 116 -- Complained that Blah Inns are so run-down, and noted that they used to be immaculate. Gst made sure to insult us very politely. Complains of dirty tub, peeling wallpaper, mold, and smoke smell.
--
Okay then. Here's the background to this sordid tale. Both of these rooms contain ladies in town for a conference. A religious conference, although their behavior does not necessarily bely a forgiving nature.
The first problem, and the matter that set this ball rolling was a discrepancy with their reservations, which we manage to mostly clear up. The problem was that the Alpha Lady called to get her confirmation numbers for her two rooms, and ended up with three confirmation numbers for two rooms. How is a mystery, especially because there was only one room reserved under her name at all. We figure it's the new girl's doing, so we'll straighten it out with her when we can. In the meantime we searched for any use of the Alpha Lady's credit card, but found no mention of it whatsoever, although Alpha Lady's husband called her from Florida to tell her there's a charge for more than $100 on that card from us. You can tell she doesn't trust us or our computer.
Now, Alpha Lady is staying in Rm 116, across the hall from the Beta and Gamma Ladies in Rm 117, which is a handicapped room. Beta Lady is very elderly and uses a walker. Beta Lady seemed much nicer than Alpha Lady, who also noted, loudly, in a phone conversation with her husband here at the front when they were trying to figure out what's going on with her credit card, that "there aren't any good hotels in this town." Not to mention the fact that she would rather be staying across the street at the Generic Inn and Suites.
We really appreciated hearing there are no good hotels in town.
Later, after Alpha, Beta, and Gamma returned from supper, Beta told us they'd all be checking out in the morning because her room is "permeated with smoke." Even the pillows. This is funny considering that we've rented it as non-smoking for the past three nights at least with no complaints. Alpha helpfully informed us that you have to tear up the carpets when you convert a smoking room to a non-smoking room.
"You just can't paint over it, unfortunately," she said. She also noted that we had obviously converted our hallways from smoking to non, whatever the hell that means, and suggests pulling up the hallway carpet too.
Later, Alpha complained again that she had gone to take a bath and found pubic hair in the tub! I offered to clean the tub or move her to another room. She asked for a refund instead, but as I have no power to do that, I told her she'll have to talk to the manager in the morning. She sighed, cursed lightly, and then agreed to look at Rm 119.
It smelled like smoke. I had one other room downstairs to show her, and she looked at it.
It smelled like smoke. She decided to have me clean her tub and just stay in there. As she was telling me this, she noted that Blah Inns used to be so immaculate! She had no idea they'd gotten so run-down. There was mold, and everything smelled like smoke. The wallpaper was peeling also.
"Of course I know it's not your hotel though." Which was nice. We all appreciate a verbal pat on the back when we're being baited.
But at any rate, I cleaned her tub. There were three hairs in the tub, and none of them were public hairs. In fact, suspiciously, they were exactly the color and length of our new male housekeeper's hair. And, the average human being loses over a hundred hairs a day. Go figure. Or at the very least, if they did belong to the previous guest, I'm willing and able to run right down and scrub the tub until it cries uncle. There's no need to make a federal case about it. Yes, it's annoying, and yes it's icky, but we're human, our housekeepers are human, and from time to time, they overlook things.
I have a distinct feeling that what we're dealing with is a gaggle of fart-detectors -- those unfortunate human beings cursed with such an acute sense of smell that they can pinpoint a lone fart in a house three blocks away, and possibly even identify the legume that caused it. Rm 116 smelled fine to me, as did Rm 117, Rm 119, and Rm 109.
There's a complaint coming to us from this. I know it. I can feel it, and what's more, I'll have to write a sniveling, ass-kissing letter to her about it. I always get that job.
But at least she did go out of her way to insult us nicely. That's all that will keep me from gnawing the bedclothes and crying my red eyes dry as I try but fail to sleep tonight.
Comment