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Amoung one of our frequent SC’s is this one psychopath who just cannot seem to get away from this place. Honestly, how we have not banned him from the store yet is totally beyond me.
He’s got one of our own brand computers and he keeps fucking the thing up. So far this month, he has been back with the following complaints;
(these are the complaints and a paraphrased version of the techs notes)
System running slow. Restored back to factory state, works fine. Customer had limewire, bareshare and Morpheus installed. Have told customer these are the root of his problems as he is getting a lot of spyware in the machine.
Games running slowly. Ran 3DMark on computer, graphics gittery. Updated graphics drivers, and everything works ok. Battle of proxycon runs smoothly
Clicking noise heard when computer starts up. Clicking noise is the noise a hard drive makes when it’s in normal use.
Fans rev loudly when computer starts. Fans are supposed to rev loudly, it’s part of the computer’s self-testing.
Every time he comes into the store, he shouts and balls and you can guarantee that every time he comes in he ALLWAYS says “I had a thousand-pound gaming PC. This was the replacement and it’s shit”
So today he comes in with what actually appears to be a genuine hardware failure. SMART is reporting that he has had a hard drive fail. Fortuneatly, we have the recovery image for his particular computer so even if it had taken out the on-board image, we could repair it for him. I have served this guy before and he came up to me. I was somewhat sceptical about this one but when he said it was smart reporting the failure, I thought that this time he was going to be a reasonable bloke, NOT shout at the person serving him and it would be a fault with the PC that we could sort out. Was I ever wrong.
So, I put the PC on my desk, plug it in and switch it on. It comes up the usual POST screen you expect but it detects 2 hard drives...wait a sec...this computer only comes with one hard drive. I look at the seal and sure enough the seal’s been broken, he’s fitted another hard drive, one we don’t sell (a Seagate barracuda, which we don’t sell) and that’s the one that’s failed. (like we didn’t see that coming a mile away) So I told him and ofCOURSE he goes off on one.
I just kind of started to block him out at this point because I have heard it all before from this guy. Soon he comes out with “I had a thousand pound gaming PC-” at which point I cut him off
“Look, mate. You’ve told me that hundreds of times, you say it every time you come in here and to be honest, I’m tired of hearing it. Okay, you had a thousand pound gaming PC and this one was an insurance replacement. I do not care. The failure is, once again, your fault and you will be paying me for the diagnostic (I had told him I was going to charge him if we found it was a problem he had caused) stop using the thousand pound gaming PC as an argument because it doesn’t affect any of us here. What your insurance company replace your computer with is down to them, not me.”
Ofcourse, this sets him off on one because diplomacy is a skill that escapes me when I am presented with a dickhead of a customer. I don’t remember his exact words but needless to say “I demand...” and “Speak to the manager” came into it a few times. But this time, since he decided he was going to square up to a manager, they decided to ban him from the store. Thank god. I would have died a little inside if he had been permitted back.
He’s got one of our own brand computers and he keeps fucking the thing up. So far this month, he has been back with the following complaints;
(these are the complaints and a paraphrased version of the techs notes)
System running slow. Restored back to factory state, works fine. Customer had limewire, bareshare and Morpheus installed. Have told customer these are the root of his problems as he is getting a lot of spyware in the machine.
Games running slowly. Ran 3DMark on computer, graphics gittery. Updated graphics drivers, and everything works ok. Battle of proxycon runs smoothly
Clicking noise heard when computer starts up. Clicking noise is the noise a hard drive makes when it’s in normal use.
Fans rev loudly when computer starts. Fans are supposed to rev loudly, it’s part of the computer’s self-testing.
Every time he comes into the store, he shouts and balls and you can guarantee that every time he comes in he ALLWAYS says “I had a thousand-pound gaming PC. This was the replacement and it’s shit”
So today he comes in with what actually appears to be a genuine hardware failure. SMART is reporting that he has had a hard drive fail. Fortuneatly, we have the recovery image for his particular computer so even if it had taken out the on-board image, we could repair it for him. I have served this guy before and he came up to me. I was somewhat sceptical about this one but when he said it was smart reporting the failure, I thought that this time he was going to be a reasonable bloke, NOT shout at the person serving him and it would be a fault with the PC that we could sort out. Was I ever wrong.
So, I put the PC on my desk, plug it in and switch it on. It comes up the usual POST screen you expect but it detects 2 hard drives...wait a sec...this computer only comes with one hard drive. I look at the seal and sure enough the seal’s been broken, he’s fitted another hard drive, one we don’t sell (a Seagate barracuda, which we don’t sell) and that’s the one that’s failed. (like we didn’t see that coming a mile away) So I told him and ofCOURSE he goes off on one.
I just kind of started to block him out at this point because I have heard it all before from this guy. Soon he comes out with “I had a thousand pound gaming PC-” at which point I cut him off
“Look, mate. You’ve told me that hundreds of times, you say it every time you come in here and to be honest, I’m tired of hearing it. Okay, you had a thousand pound gaming PC and this one was an insurance replacement. I do not care. The failure is, once again, your fault and you will be paying me for the diagnostic (I had told him I was going to charge him if we found it was a problem he had caused) stop using the thousand pound gaming PC as an argument because it doesn’t affect any of us here. What your insurance company replace your computer with is down to them, not me.”
Ofcourse, this sets him off on one because diplomacy is a skill that escapes me when I am presented with a dickhead of a customer. I don’t remember his exact words but needless to say “I demand...” and “Speak to the manager” came into it a few times. But this time, since he decided he was going to square up to a manager, they decided to ban him from the store. Thank god. I would have died a little inside if he had been permitted back.
we use it a lot to show customers that they have indeed fucked up their windows installation, then need to RTFM and reboot
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