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Thankfully I don't get too many of these, now I have no customers, yay.
Obviously names have been changed
SP = Sucky Patient.
ring ring...
SP: I'd like to make an appointment to see Dr Who, please.
Me: Certainly, how soon do you need an appointment? It looks as though he has a cancellation Monday.
SP: I need an appointment on a Friday.
Me: I'm afraid Dr Who only has a clinic on Mondays and Wednesdays. *Looks through computer* Actually you're in luck, he's running an extra clinic 2 weeks Friday, would you like an appointment then?
SP: I'm on holiday that date.
Me: Well I can offer you an appointment on a Monday or Wednesday then.
SP: I NEED one on a Friday, are you not listening?
Me: I'm afraid he doesn't have a clinic Fridays, perhaps you could consider going private? I'll find his private secretaries number for you.
SP: I'm not paying to go private, thats why I'm ringing you, now, what are you going to sort out for me?
Me: Perhaps you could see Dr Seuss instead, he runs a clinic Fridays, he...
SP: *interrupts* NO! I NEED TO SEE DR WHO! I explained that at the beginning! *starts tutting*
Me: You will have to see him on a Monday or Wednesday then.
SP: Look young lady, I WILL see him on a Friday and you WILL sort it for me!
Me:
Me: *getting annoyed now* I've offered you an appointment on a Friday which you are unable to make. I've offered you several appointments on Mondays and Wednesdays which you are unable to make. I've offered you the chance to see him privately on a Friday. I've offered you an appointment with an equivalent doctor. I'm sorry but I don't see what else I can do for you.
SP: Just make me a f***ing appointment with Dr f***ing Who on a f***ing Friday, is it so f***ing hard???
I have to say I hung up on her at that point. What an idiot, this is the NHS, she's lucky she's getting offered an appointment at all ;p
Obviously names have been changed
SP = Sucky Patient.ring ring...
SP: I'd like to make an appointment to see Dr Who, please.
Me: Certainly, how soon do you need an appointment? It looks as though he has a cancellation Monday.
SP: I need an appointment on a Friday.
Me: I'm afraid Dr Who only has a clinic on Mondays and Wednesdays. *Looks through computer* Actually you're in luck, he's running an extra clinic 2 weeks Friday, would you like an appointment then?
SP: I'm on holiday that date.
Me: Well I can offer you an appointment on a Monday or Wednesday then.
SP: I NEED one on a Friday, are you not listening?
Me: I'm afraid he doesn't have a clinic Fridays, perhaps you could consider going private? I'll find his private secretaries number for you.
SP: I'm not paying to go private, thats why I'm ringing you, now, what are you going to sort out for me?
Me: Perhaps you could see Dr Seuss instead, he runs a clinic Fridays, he...
SP: *interrupts* NO! I NEED TO SEE DR WHO! I explained that at the beginning! *starts tutting*
Me: You will have to see him on a Monday or Wednesday then.
SP: Look young lady, I WILL see him on a Friday and you WILL sort it for me!
Me:
Me: *getting annoyed now* I've offered you an appointment on a Friday which you are unable to make. I've offered you several appointments on Mondays and Wednesdays which you are unable to make. I've offered you the chance to see him privately on a Friday. I've offered you an appointment with an equivalent doctor. I'm sorry but I don't see what else I can do for you.
SP: Just make me a f***ing appointment with Dr f***ing Who on a f***ing Friday, is it so f***ing hard???
I have to say I hung up on her at that point. What an idiot, this is the NHS, she's lucky she's getting offered an appointment at all ;p
........
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