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Mk, so I’ve actually not been allowed to deal with customers for the last few days, hence, no sucky customer stories. That changed yesterday. Hoo boy, I kinda wish I was still in exile to the back room…
Anyhoo, all the following tales are suck from yesterday. I would’ve worked today, but I got called back to my doctor today. To all of those who sent me well wishes, THANK YOU! And my test results came back negative for cancer. There’s another problem in play that was causing all the problems, but the treatment is less expensive, and should, in theory, clear things up within a month or two. Now that that’s out of the way, onto the suck!!
Please blink, you’re creeping me out here…
Had a girl come in wanting to do a refund. Told her no dice because it’s WAY past the return deadline, and throughout the conversation, she just kept staring at me. Without blinking. Kinda looked like a fish, actually, but it was creeeeeepy. And got even creepier the ruder she became.
SC: You mean there’s nothing you can do for me?
Me: No, ma’am, I’m sorry, but your receipt states the refund deadline was the first of September. Today is the ninth. I can’t help you.
SC: That’s ridiculous! I dropped the class, what am I supposed to do with the books!?
Me: You could try selling them back.
SC: Oh, right, so you can give me $2! No f*cking way!
Me: I’m sorry ma’am, those are your only options. (going on at least two minutes here, with no blinking…)
SC: <Snarls something else for another few minutes, but I’m too busy trying to see if she’s finally going to blink. But noooo, she just keeps glaring with those bulbous eyes…>
Me: Ma’am, I’m sorry, there’s nothing I can do about these books, now if you have another question I’d be happy to help you, but if not, I have to help the next customer in line.
SC: And now you’re trying to push me away. Your customer service is insurmountable!
Me: Er…I’m…sorry…? (I think that’s the first time I’ve been told that…)
SC: <Storms out with the books, then comes back in without them. She ends up buying something else and going through my CW’s line. At which point she snarls out loud when told her total> That’s right, rip me off for more money! What a WONDERFUL company this is!
CW: Er…have a nice day…?
And SC exits stage left.
CW: Dude…did she ever blink for you??
Me:
glub glub, Mr. Limpet...
Can I get an amen from the congregation??
Dear Mr. Hobo preacher in the parking lot.
Telling my customers you’re working for a nonprofit organization helping drug addicts is commendable. Really. Asking for donations also understandable, since it’s nonprofit. However, demanding money from college students is uncool. Now, on top of that, when asked if you literature and all you can provide is ONE laminated card that no one is allowed to read through or take with them to possible donate in the future, reeks of scam. And when called on the scam, ranting that everyone is going to hell and jumping up and down while waving a bible isn’t going to endear you to everyone. Coming into the store to do the same is only going to earn my ire and a phone call to my favorite cop.
Don’t worry, the police will listen to your spiel. And they’ll cheerfully donate their time to voluntarily escort you to your car. Have fun. And good luck with everything. I truly mean that.
So sorry my injury impedes your shopping…
I think I’ve mentioned before I’m something of a klutz, and manage to injure myself in interesting ways.
So, this woman comes in and wants to see what a flag looks like that we sell. I point her to the display as I’m breaking down boxes from an order I’d just unloaded. Now, these boxes had apparently these industrial strength staples and I caught my thumb on the edge of one and tore the skin pretty badly. It started bleeding.
So, I tell the SC I’ll be back, gotta go clean up and she throws a FIT
SC: NONONONONO!! You’re HELPING ME! You HAVE TO HELP ME. It’s good customer service!!!
Me: Ma’am, I’m bleeding! I have to go clean up. <I walk away at this point and she follows me! Still ranting about my HAVING to help her>
One of my CWs intervened, and when I went for the first aid kit, I could STILL hear her ranting. Blegh.
…Didn’t need to see that…
Had a woman come into the store with a male friend. Now, she’s on our watch list of people. As in suspicious, but no grounds to ban her or have her leave/call cops. Just when she’s in the store, people have to keep an eye out. So, when the two immediately head over to me and have me help the guy while she slinks off, a CW comes over and helps him so I can follow her nonchalantly. As in, pretend to shelve books while following her. She strikes up a conversation and pulls random books, then proclaims she doesn’t have money to pay for them, and can we hold them for her? I say yes, until Friday, and then she starts babbling.
SC: See, I had books on hold before but couldn’t come get ‘em.
Me: Well, we’ll hold these until Friday and—
SC: <Talks over me> an’ then I decided to come back and put them on hold again since I couldn’t come get ‘em last time cuz I had abdominal surgery! (And she LIFTS UP HER SHIRT TO HER NECK TO SHOW ME!) See?
Me:
Oh gods, put it away, put it away!!
And she just…ambles off afterwards, picking up her partner, druggie boy, and they exit.
Seriously, WTH?? Didn’t need that seared into my brain. Please…brain bleach…by all that’s holy… It buuuuuuuuurns!!
And those are the main instances of suck. I only worked 4 hours yesterday. So, yes, that’s done. And I go back tomorrow. Woo hoo…
Anyhoo, all the following tales are suck from yesterday. I would’ve worked today, but I got called back to my doctor today. To all of those who sent me well wishes, THANK YOU! And my test results came back negative for cancer. There’s another problem in play that was causing all the problems, but the treatment is less expensive, and should, in theory, clear things up within a month or two. Now that that’s out of the way, onto the suck!!
Please blink, you’re creeping me out here…
Had a girl come in wanting to do a refund. Told her no dice because it’s WAY past the return deadline, and throughout the conversation, she just kept staring at me. Without blinking. Kinda looked like a fish, actually, but it was creeeeeepy. And got even creepier the ruder she became.
SC: You mean there’s nothing you can do for me?
Me: No, ma’am, I’m sorry, but your receipt states the refund deadline was the first of September. Today is the ninth. I can’t help you.
SC: That’s ridiculous! I dropped the class, what am I supposed to do with the books!?
Me: You could try selling them back.
SC: Oh, right, so you can give me $2! No f*cking way!
Me: I’m sorry ma’am, those are your only options. (going on at least two minutes here, with no blinking…)
SC: <Snarls something else for another few minutes, but I’m too busy trying to see if she’s finally going to blink. But noooo, she just keeps glaring with those bulbous eyes…>
Me: Ma’am, I’m sorry, there’s nothing I can do about these books, now if you have another question I’d be happy to help you, but if not, I have to help the next customer in line.
SC: And now you’re trying to push me away. Your customer service is insurmountable!
Me: Er…I’m…sorry…? (I think that’s the first time I’ve been told that…)
SC: <Storms out with the books, then comes back in without them. She ends up buying something else and going through my CW’s line. At which point she snarls out loud when told her total> That’s right, rip me off for more money! What a WONDERFUL company this is!
CW: Er…have a nice day…?
And SC exits stage left.
CW: Dude…did she ever blink for you??
Me:
glub glub, Mr. Limpet...Can I get an amen from the congregation??
Dear Mr. Hobo preacher in the parking lot.
Telling my customers you’re working for a nonprofit organization helping drug addicts is commendable. Really. Asking for donations also understandable, since it’s nonprofit. However, demanding money from college students is uncool. Now, on top of that, when asked if you literature and all you can provide is ONE laminated card that no one is allowed to read through or take with them to possible donate in the future, reeks of scam. And when called on the scam, ranting that everyone is going to hell and jumping up and down while waving a bible isn’t going to endear you to everyone. Coming into the store to do the same is only going to earn my ire and a phone call to my favorite cop.
Don’t worry, the police will listen to your spiel. And they’ll cheerfully donate their time to voluntarily escort you to your car. Have fun. And good luck with everything. I truly mean that.
So sorry my injury impedes your shopping…
I think I’ve mentioned before I’m something of a klutz, and manage to injure myself in interesting ways.
So, this woman comes in and wants to see what a flag looks like that we sell. I point her to the display as I’m breaking down boxes from an order I’d just unloaded. Now, these boxes had apparently these industrial strength staples and I caught my thumb on the edge of one and tore the skin pretty badly. It started bleeding.
So, I tell the SC I’ll be back, gotta go clean up and she throws a FIT
SC: NONONONONO!! You’re HELPING ME! You HAVE TO HELP ME. It’s good customer service!!!
Me: Ma’am, I’m bleeding! I have to go clean up. <I walk away at this point and she follows me! Still ranting about my HAVING to help her>
One of my CWs intervened, and when I went for the first aid kit, I could STILL hear her ranting. Blegh.
…Didn’t need to see that…
Had a woman come into the store with a male friend. Now, she’s on our watch list of people. As in suspicious, but no grounds to ban her or have her leave/call cops. Just when she’s in the store, people have to keep an eye out. So, when the two immediately head over to me and have me help the guy while she slinks off, a CW comes over and helps him so I can follow her nonchalantly. As in, pretend to shelve books while following her. She strikes up a conversation and pulls random books, then proclaims she doesn’t have money to pay for them, and can we hold them for her? I say yes, until Friday, and then she starts babbling.
SC: See, I had books on hold before but couldn’t come get ‘em.
Me: Well, we’ll hold these until Friday and—
SC: <Talks over me> an’ then I decided to come back and put them on hold again since I couldn’t come get ‘em last time cuz I had abdominal surgery! (And she LIFTS UP HER SHIRT TO HER NECK TO SHOW ME!) See?
Me:
Oh gods, put it away, put it away!!And she just…ambles off afterwards, picking up her partner, druggie boy, and they exit.
Seriously, WTH?? Didn’t need that seared into my brain. Please…brain bleach…by all that’s holy… It buuuuuuuuurns!!
And those are the main instances of suck. I only worked 4 hours yesterday. So, yes, that’s done. And I go back tomorrow. Woo hoo…
Gyah!! Put it away, put it away!!! 
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