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So, I do work at a place that takes calls for emergency roadside assistance.
This week was particularrly intresting. systems failed for hours and the weater was bad in some cities i cover.
here are a couple from last night that just make me giggle.
Bad coolant
I had a guy call in . He was driving his jeep. His jeep was overheating, as he desceibed the needle wont go any higher on the temp gage and his coolant was boiling. He was concerned because his coolant was not perfectly green. It was a little dingy. he wanted to know if just draining the "bad coolant" from his jeep and replacing it with new good coolant would make everything ok.
I had to explain to him that slightly dingy coolant was not making his jeep overheat. That replacing might help but the safest bet was to get his jeep looked at and not drive it any furher.
not really sucky just amused me.
you want what?
In a certin area there is a lot of flooding near the great lakes. I cover this area.
I had a gentleman calling in to get his car towed. During our conversation several facts came out.
1. his car was towed by the police away from the overflowing river to higher ground near the evacuation shelter he was staying in.
2. he wanted his car towed from this safe place to his house.
3. his house was waist deep in water.
4. there is no way to get to where he was exccept by boat as the lowerlying streets were flooded.
5. said streets were closed with police standing by keeping people from going through because it did not look that deep.
(was told to call us back when water recedes)
The amazing morphing car
A gentleman called in due to locking his keys in his vehicle. Everything went normal until I asked the year make and model of his car.
SC-the gentleman
Me- me?
Sup-supervisor
Me- And what is the year, make and model of your vehicle?
SC-98, lincoln, strech limo
Me.- I am sorry sir but limo's are not covered.
SC-it is not a limo it is a town car.
Me.- It may be a town car but you just said it was a limo and therefore is not covered.
SC. But it is a town car.
Me. may I place you on hold so I may check with my supervisor?
Sc-ok
I then check with my supervisor who confirmed that I was indeed correct and limos are not covered and that since he said it was a limo when i asked then he is not covered.
Me-Than you for holding. I checked with my supervisor and policy states that taxis and limo's are not covered for emercency roadside assistance.
SC.- MY CAR IS NOT A TAXI!
Me- I did not call your car a taxi, I was stating the policy and telling you that a limo is not covered by our services.
SC-I want to sppeak to your supervisor.
And that ladies and gentlemen is the story of the amazing moprhing car. it went from a strech limo to a normal town car.
This week was particularrly intresting. systems failed for hours and the weater was bad in some cities i cover.
here are a couple from last night that just make me giggle.
Bad coolant
I had a guy call in . He was driving his jeep. His jeep was overheating, as he desceibed the needle wont go any higher on the temp gage and his coolant was boiling. He was concerned because his coolant was not perfectly green. It was a little dingy. he wanted to know if just draining the "bad coolant" from his jeep and replacing it with new good coolant would make everything ok.
I had to explain to him that slightly dingy coolant was not making his jeep overheat. That replacing might help but the safest bet was to get his jeep looked at and not drive it any furher.
not really sucky just amused me.
you want what?
In a certin area there is a lot of flooding near the great lakes. I cover this area.
I had a gentleman calling in to get his car towed. During our conversation several facts came out.
1. his car was towed by the police away from the overflowing river to higher ground near the evacuation shelter he was staying in.
2. he wanted his car towed from this safe place to his house.
3. his house was waist deep in water.
4. there is no way to get to where he was exccept by boat as the lowerlying streets were flooded.
5. said streets were closed with police standing by keeping people from going through because it did not look that deep.
(was told to call us back when water recedes)
The amazing morphing car
A gentleman called in due to locking his keys in his vehicle. Everything went normal until I asked the year make and model of his car.
SC-the gentleman
Me- me?
Sup-supervisor
Me- And what is the year, make and model of your vehicle?
SC-98, lincoln, strech limo
Me.- I am sorry sir but limo's are not covered.
SC-it is not a limo it is a town car.
Me.- It may be a town car but you just said it was a limo and therefore is not covered.
SC. But it is a town car.
Me. may I place you on hold so I may check with my supervisor?
Sc-ok
I then check with my supervisor who confirmed that I was indeed correct and limos are not covered and that since he said it was a limo when i asked then he is not covered.
Me-Than you for holding. I checked with my supervisor and policy states that taxis and limo's are not covered for emercency roadside assistance.
SC.- MY CAR IS NOT A TAXI!
Me- I did not call your car a taxi, I was stating the policy and telling you that a limo is not covered by our services.
SC-I want to sppeak to your supervisor.
And that ladies and gentlemen is the story of the amazing moprhing car. it went from a strech limo to a normal town car.
Make holding onto the suckiness cost them more than they can afford. See, if they become sucky because of the service fee, then you can tell them that they are banned from recieving service because of their attitude.
Seriously though, I wasn't even sure if AAA could handle it...simply because of the car's lack of ground clearance. It took some doing, but the flatbed they sent took the car no problem. Granted, the bed had to be nearly level with the ground...
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