The "renting lockers" thread just reminded me of this. It happened a little while back, but I still remember it pretty clearly.
Two movies just came out, Who's Your Caddy and Wild Hogs. It was a relatively busy night and I was there with my new manager helping him to get to know the system. Suddenly this girl comes flying in the store and confidently walks up to the register.
ME: Hello!
SC: Who's Your Caddy and Wild Hogs.
ME: What about them?
SC: I'm here to get them.
ME: Okay, they're on the new release wall. (at this point, I'm thinking she's just entitled...)
SC: no! I left them here a few days ago and the manager said he'd put them aside for me so I could pick them up today.
Me: oh...um...
Cue me and my coworker ripping the damn store apart looking for her "rentals".
Me: Do you know who you talked to?
SC: no, it was my mom who spoke with him.
me: okay, what's your account under?
SC: no! I bought them brand new!
Me: you bought them brand new and left them here?
SC: yes! I paid for these and I want them now!
me: Do you have your receipt?
SC: NO! IT WAS WITH THE MOVIES!
Me: and you're positive it was this store?
SC: YES! IT'S THE ONLY ONE WE EVER GO TO!!!
Me: (thinking: oh shit oh shit oh shit)
Then it occurs to me...I quickly look up both Who's Your Caddy and Wild Hogs to see exactly what we have in inventory and what we've ever had shipped in. Something odd appears. We have never received a sellable copy of either of the movies, just rental copies. I quickly show this to the new manager and turn back to SC who is still losing her mind.
SC: HOW CAN YOU NOT HAVE THEM I NEED THESE MOVIES YOU'VE STOLEN MY MONEY BLAH BLAH BLAH
Me: Ma'am, we've NEVER had any copies of either of these movies for sale.
SC: -largest eyes I've ever seen- ...yes?
Me: -just shakes my head- no...
We stand there for a few minutes and then she takes off like a bat out of hell, yelling out the door.
SC: HAHAHA. OOPS! MUST BE THE WRONG STORE. HAHAHA.
The customers in line had a good laugh and I quickly called the other stores in the area to warn them about what happened. She didn't try it at any of the other stores.
Two movies just came out, Who's Your Caddy and Wild Hogs. It was a relatively busy night and I was there with my new manager helping him to get to know the system. Suddenly this girl comes flying in the store and confidently walks up to the register.
ME: Hello!
SC: Who's Your Caddy and Wild Hogs.
ME: What about them?
SC: I'm here to get them.
ME: Okay, they're on the new release wall. (at this point, I'm thinking she's just entitled...)
SC: no! I left them here a few days ago and the manager said he'd put them aside for me so I could pick them up today.
Me: oh...um...
Cue me and my coworker ripping the damn store apart looking for her "rentals".
Me: Do you know who you talked to?
SC: no, it was my mom who spoke with him.
me: okay, what's your account under?
SC: no! I bought them brand new!
Me: you bought them brand new and left them here?
SC: yes! I paid for these and I want them now!
me: Do you have your receipt?
SC: NO! IT WAS WITH THE MOVIES!
Me: and you're positive it was this store?
SC: YES! IT'S THE ONLY ONE WE EVER GO TO!!!
Me: (thinking: oh shit oh shit oh shit)
Then it occurs to me...I quickly look up both Who's Your Caddy and Wild Hogs to see exactly what we have in inventory and what we've ever had shipped in. Something odd appears. We have never received a sellable copy of either of the movies, just rental copies. I quickly show this to the new manager and turn back to SC who is still losing her mind.
SC: HOW CAN YOU NOT HAVE THEM I NEED THESE MOVIES YOU'VE STOLEN MY MONEY BLAH BLAH BLAH
Me: Ma'am, we've NEVER had any copies of either of these movies for sale.
SC: -largest eyes I've ever seen- ...yes?
Me: -just shakes my head- no...
We stand there for a few minutes and then she takes off like a bat out of hell, yelling out the door.
SC: HAHAHA. OOPS! MUST BE THE WRONG STORE. HAHAHA.
The customers in line had a good laugh and I quickly called the other stores in the area to warn them about what happened. She didn't try it at any of the other stores.
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